The Technology support address?
I doubt it, I've sent 2 emails giving them a traceroute they asked for to help me with my connection.
Each time I received a prewritten email saying their sorry to hear my update won't install.
I then sent a message asking them if their even reading my emails.
You'd never guess what they sent me for the third time running.
Utter shit if you ask me, I spent ages trying to setup an wired ethernet connection and then getting ready to type in the traceroute command as fast as I could whilst the disconnection was happening as it was what they told me to do.
Despite going to all this trouble and bein in contact with them over the same problem for almost a month I get sent useless emails about a friggin update over and over!