ACR/BCP Update

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I love playing on ACR. It is the only site where I've been able to build up a decent bankroll with no deposit thanks to their large offering of freerolls (which I hope will return when the site is stable). I think it has the potential to be a great site, and I will continue to play there, but it has always been plagued by this kind of incompetence on the technical side. I also applaud ACR Rep and everyone in Customer Service for doing their best under difficult circumstances. That being said, I too can't help but wonder what's going on behind the scenes and who's overseeing the development and implementation of this software. The whole thing just smacks of lack of planning and care. Maybe this isn't a fair comparison, but just think, can you imagine these sorts of prolonged technical issues, compromised security (bots, collusion, multiple accounts etc.), DDoS attacks, etc. happening with any other poker site, website, or online platform? Would Facebook or Amazon or PokerStars ever allow this to happen? Even the smaller sites like BOL and Ignition have launched new software without major issues. I know ACR isn't the biggest or wealthiest site, but they still rake in plenty of money and should have been able to hire skilled people to do this right. I mean, they have the funds for a $5M GTD which they're allowing us to qualify for by playing freeroll steps (i.e. not many people actually buying in), so the issue can't be money. US players rationalize it and justify it and make excuses because we have so few choices, but we have to take this for what it is: a live beta test. Not sure what the plan or strategy was here, but no other reason to launch software that clearly wasn't ready when the old software was still adequate (even with all the existing issues).
 
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What did Phil Nagy mean on the Joe Ingram podcast when he said he got rid of heads up tables because they were "costing him too much". How does any game taking rake cost him anything???
 
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Sevendeuceoff72 said:
What did Phil Nagy mean on the Joe Ingram podcast when he said he got rid of heads up tables because they were "costing him too much". How does any game taking rake cost him anything???
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Maybe that's where some of the BOT's played and they refunded more of the money lost than the original rake?
 
ACR vent Thread

Looking to air your view on how Americas CardRoom is doing?
Want to express just how you feel about current events taking place on ACR?

Then here you go!
Post how you feel Americas CardRoom is dealing with current events and let your thoughts be known!😱😛layingba
 
I feel like their system issues are improving. I've been playing some MTT and sit n go tournament this week. I've been paid correctly when I've cashed and haven't had any cancelled on me. I will add the system has seemed a bit laggy at times, but it's also possible that's my own connection. Seems like they are headed in the right direction in general. Looking forward to getting the freerolls back up and trying blitz poker.
 
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Their "customer service team" (6-8 dudes in a broom closet wearing headsets) is truly shit. They have absolutely 0 clue what is going on. Asked them about the rewards program coming back last week. Literally 6 different people gave me 6 different answers. Majority of them typed the same response from a script but when pressed further seemed to just give an answer I wanted to hear. Literally got 6 different time frames from a week to later today.

How can they be trusted? How can they be trusted with rogue employees giving rogue answers to customers acting like punks most of the time too. Call this what it is. Not a business, that's for sure.

I think Joe Ingram said it best to Phil on his podcast when asked "how many employees do you think I have"? Joe Ingram - "seven?!"

This update is a pure joke. Site has not worked properly for a month. You think any legit site is going to let this go on? Would 888 or PS have this type of fiasco? No way in hell. Oh yea, and the Russian bots are still plaguing the Omaha tables!! Too funny. These are not bots in the traditional sense either. They are bots only playing the hands that are the winners at showdown. Let's call them WPN bots.

The way I look at it if you play on WPN at this point, you deserve to be scammed. Too much info pointing to nothing but deceit happening there.
 
You have a point about the customer service team. I've had both experiences. Sometimes they resolve my issue straight away, but mostly they can't give straight answers and eventually tell you what you want to hear to get rid of you. The exception is the ACR Rep here who always does a great job especially with specific account related issues.

But forget the employees. I doubt they are kept in the loop about the software and they're just doing what they're told. The way this software update is going, its obvious that whoever's in charge hasn't got a clue. Yes, it has improved since launch, but a month in its still full of the most obvious (and you would think easy to fix) bugs, including lack of table balancing, constantly being "moved to new table" with the same players and still playing short-handed even after bubble bursts, stats not displaying correctly (current position in tourney doesn't update properly), plus all issues with rewards, cashier, etc., which all should have been worked out pre launch. And yes, its still up to us to detect and report bots/collusion, which is still going on. Where are the promised bot detection capabilities of the new software?


Sevendeuceoff72 said:
Their "customer service team" (6-8 dudes in a broom closet wearing headsets) is truly shit. They have absolutely 0 clue what is going on. Asked them about the rewards program coming back last week. Literally 6 different people gave me 6 different answers. Majority of them typed the same response from a script but when pressed further seemed to just give an answer I wanted to hear. Literally got 6 different time frames from a week to later today.

How can they be trusted? How can they be trusted with rogue employees giving rogue answers to customers acting like punks most of the time too. Call this what it is. Not a business, that's for sure.

I think Joe Ingram said it best to Phil on his podcast when asked "how many employees do you think I have"? Joe Ingram - "seven?!"

This update is a pure joke. Site has not worked properly for a month. You think any legit site is going to let this go on? Would 888 or PS have this type of fiasco? No way in hell. Oh yea, and the Russian bots are still plaguing the Omaha tables!! Too funny. These are not bots in the traditional sense either. They are bots only playing the hands that are the winners at showdown. Let's call them WPN bots.

The way I look at it if you play on WPN at this point, you deserve to be scammed. Too much info pointing to nothing but deceit happening there.
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XYZ2123 said:
You have a point about the customer service team. I've had both experiences. Sometimes they resolve my issue straight away, but mostly they can't give straight answers and eventually tell you what you want to hear to get rid of you. But at the same time you can't blame them. I doubt they have any idea what's actually going on there and they're just doing what they're told.

But forget the employees. The way this software update is going, its obvious that whoever's in charge hasn't got a clue. A month in its still full of the most obvious (and you would think easy to fix) bugs, including lack table balancing, constantly being "moved to new table" with the same players, stats not displaying correctly (current position in tourney doesn't update properly), plus all issues with rewards, cashier, etc. And yes, its still up to us to detect and report bots/collusion, which is still going on. So much for bot detection capabilities of the new software. Its unfortunate that US players have such limited options.
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Yea, I guess I dont blame the employees themselves. They are probably just looking to earn a wage and the job seems fit that need. You're right. I can blame whoever pushes out these updates without having them ready. And now a month after it's been pushed out, it's still not foxed.

As for the rewards system they say "everything is being tracked" . I think it's a safe bet that when it does come back it's full of mistakes and the hands were not tracked properly.

This site is sad. Waiting for regulated US poker...seems to be happening in more and more states. You think ACR will try to get in on the regulated market...theres a big LOL for you. Once all states have regulated online poker, ACR will be a distant memory (niggtmare).
 
The employees for the most part are only as good as the management. When you have gross incompetence at the top it filters down to the staff.
 
Agree

crimsonshroud88 said:
Maybe they should consider running some on demand freerolls with higher guarantees as an apology for all the stress they’ve put their players through.
Can be the-update-is-working-properly kind of celebration 🙂
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The Venom tournaments were ok for a week or so now they are boring,wheres all the good tourneys?. I will say this much the cheaters are back in full force and the so called update isn't even complete yet,pathetic. The further you get in the steps with the Venom tourneys you start to play almost full tables with these cheating idiots,pathetic OR are they house players hmmm whatever it's all rigged anyway.:flute:😛uke:
 
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I've been having some good paid mtt , small ball $1 , $2 entry , seems ok , I haven't itm all that much , but decent amount , seems fine besides no freerolls , I have serious power cuts in my country at the moment , 16hrs cuts , only sunday has power the whole day , so let's see this week and win 🙂
 
I am sorry, but ACR is appearing Grossly INCOMPETENT

I posted a joke when ACR first announced that they were updating and that they would be down for 8 hrs. I said i bet it is more like 24. It has been weeks, and the sad thing is that I really want to play on their site! - I love the blitz idea, and have been bitching about them not getting with the times for years now regarding that, but now i understand why they haven't... because they apparently don't have a clue how to accomplish the task! - i am sorry, but bovada unleashed zone in one update, ONE UPDATE, Almost 10 Years ago! It just makes me sad because, i know there was a lot of talk about the bots and collusion on the site, but i bet it is a million times worse on ignition/bovada, plus they still give 27% rakeback, and don't hold it for a certain amount of time, they give it to you daily, it is awesome! And if they get this blitz together (ever) i will be stoked. I just don't understand what the ****ing problem is, the ceo sent a msg to one programer during a podcast asking for america player's only rooms, and it was done in 3 minutes. they have been working on the beta version of blitz since Feb... Are they scared of screwing up rake? it is so ridiculous.
 
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Huge red flag when a site withholds funds rakeback or otherwise due to players and doesn't give an answer as to when the funds will be available.
 
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icnbe56 said:
If you are like me , I uninstalled at least 3 times on both of my pc's , however what good did it do / None , as the reset password page that they have sent umpteen times never worked .
So much for uninstalling ! ( also installed to a newly named file , for both ACR and BCP )
So, I wait , and maybe next month they might have a page that works for the resetting of the pw.
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No reinstall involved, i'm done with ACR, i don't trust them anymore and there's no freerolls.
 
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HamSamick said:
No reinstall involved, i'm done with ACR, i don't trust them anymore and there's no freerolls.
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I hear ya , I now have BCP installed and was able to login , however hardly any games to play except for the venom.
 
America's Card Room Issues

Does anyone have an idea if or when ACR will re-institute freerolls from the various sites like CardsChat, BPC, Twitch TV, etc? As of this minute, the only freerolls available at ACR is "The Venom" freerolls, unless I don't know where to look.
 
I've cashed out because of the ACR software disaster (the things they say are fixed aren't fixed). They are giving us the runaround on when the rakeback they owe will be paid which means there is a good chance they aren't going to pay it. My personal opinion is that they are going to try and hold on until the Venom and then fold up.
 
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Cardschat Freerolls

I have been away for a bit and have tried looking through the forum - trying to find out where the various cardschat freerolls are being played if at all? thanks
 
ACR ... it's a total disaster ... they're never going to finish updating the software ... every day we hear the same story ... I've updated the software like 50 thousand times and it's still the same defects...! how bad is this place ...!
 
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I warned everyone this would be a fustercluck, but no one could have imagined it would have been this bad. It was pretty easy to predict as ACR has been incompetent for years on end, top to bottom. We've all seen other sites have updates and upgrades on this scale with little problem. How can they be trusted to do anything right if they can't even implement such simple measures? I see them folding up soon, so be very careful keeping any significant amount of money on their books. There can't be very many real human players left at this point. Even the most addicted gamblers will tire of these shenanigans, leaving cheats, colluders and bots. When the noob pool dries up, their profits will as well, and then there will be no one.
 
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ninjareal said:
I've been having some good paid mtt , small ball $1 , $2 entry , seems ok , I haven't itm all that much , but decent amount , seems fine besides no freerolls , I have serious power cuts in my country at the moment , 16hrs cuts , only sunday has power the whole day , so let's see this week and win 🙂
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Where do you live that you have power outages that long?
 
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