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Hello. Are you ever going to fix your Mac software? As far as I can tell it's been in beta version for years. Why not spend some of the money you give away on guarantees fixing the Mac client? Many people like to play on a Mac.
This morning I have had endless trouble. I can go for days and weeks without issue then the client just farts and none of your staff have a clue what's going on. I get error messages but your staff don't know what they mean. I was building stacks in numerous freerolls, had stacks in real money games when this happened. Now I can't get back in.
I'm in the process of getting Windows set up, but why offer a Mac client if it is not supported???
This morning I have had endless trouble. I can go for days and weeks without issue then the client just farts and none of your staff have a clue what's going on. I get error messages but your staff don't know what they mean. I was building stacks in numerous freerolls, had stacks in real money games when this happened. Now I can't get back in.
I'm in the process of getting Windows set up, but why offer a Mac client if it is not supported???
ACR
ACR is far and away my favorite site at the moment. Prompt support team, big guaranteed tourneys, fast payouts (48 hours for check), continual improvements made to site.
Keep up the good work! Looking forward to the mobile platform.
ACR is far and away my favorite site at the moment. Prompt support team, big guaranteed tourneys, fast payouts (48 hours for check), continual improvements made to site.
Keep up the good work! Looking forward to the mobile platform.
Mac/OSX Not Supported
I wish you would make it clear on your site that you DO NOT support the Mac/OSX client available for download on your site. If you are trying to gain market share, providing a substandard service for a significant part of your player pool is not smart, imo. I am endlessly frustrated, lose money frequently, have to go back and forth with your reps explaining the problems over and over again (partly because they don't understand what the problem is despite me making it very clear from the outset), and I end up hating playing on your site.
I get error message 3123 - your hand history file is corrupted, hand saving is disabled. I would imagine a company such as yours would have a log of errors that may occur with your software and troubleshooting steps to resolve them. Not to mention the problems I have when my Wifi disconnects I am unable to get back in to ACR to play the tournaments I was playing for hours, with an error message that I have experienced a client problem and click ok to send feedback to ACR. However, I know ACR is doing nothing about it.
I have complained about this no less than a dozen times yet no one ever has a clue what the error message is or how to resolve it, and they just tell me Mac/OSX is not supported. I find it bizarre to say the least.
I am in the process of setting up Windows, however I think your company needs to address this. Why not spend some of the money you give away on tournament guarantees on fixing your software to make players want to play at your site?
I wish you would make it clear on your site that you DO NOT support the Mac/OSX client available for download on your site. If you are trying to gain market share, providing a substandard service for a significant part of your player pool is not smart, imo. I am endlessly frustrated, lose money frequently, have to go back and forth with your reps explaining the problems over and over again (partly because they don't understand what the problem is despite me making it very clear from the outset), and I end up hating playing on your site.
I get error message 3123 - your hand history file is corrupted, hand saving is disabled. I would imagine a company such as yours would have a log of errors that may occur with your software and troubleshooting steps to resolve them. Not to mention the problems I have when my Wifi disconnects I am unable to get back in to ACR to play the tournaments I was playing for hours, with an error message that I have experienced a client problem and click ok to send feedback to ACR. However, I know ACR is doing nothing about it.
I have complained about this no less than a dozen times yet no one ever has a clue what the error message is or how to resolve it, and they just tell me Mac/OSX is not supported. I find it bizarre to say the least.
I am in the process of setting up Windows, however I think your company needs to address this. Why not spend some of the money you give away on tournament guarantees on fixing your software to make players want to play at your site?
benspurs5555 said:
Hi, I checked it with the deposit department, due to the country that you are located they have Credit/Debit card restricted. So that's why there are no Credit/debit card options available. However, you are more than welcome to deposit using the other deposit methods. If you have questions of how to deposit with any specific method let me know, I'll help you for sure.
TheShek said:
Our development team is really working hard to solve these whole situations, I totally understand you. Keep in mind that they are still working on the new software version, hopefully, we will launch it soon, this will be a great success for sure. Meanwhile, I would kindly ask you to be very patient with us and use our PC version with a Windows emulator or use the Mobile App.
deiwizzz said:
We will have some scheduled downtime for maintenance tomorrow, Tuesday, April 24th from approximately 7:00 am-10:00 am ET. We appreciate your patience and apologize for any inconvenience.
It looks like its a scheduled maintenance.
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