ACR Thread

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ACR Rep said:
The leaderboard still updating, as per shown on our website, it will be update soon, check more information here:

https://www.americascardroom.eu/online-poker-promotions/the-next-moneymaker/

ACR Rep
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The problem is the same tournament was another cc member woosuedoyles and her points are in the leaderboard. This was 2 days ago,yesterday i end in 98 and im not at the leaderboard still.
This is sue in 15 in the same tournament as me.
3093231744b2f9cfd13826c46f194215.png

This is me in 31.
d4a46e1f413b47da829ee0fe75607bff.png

this are woosue points in leader board.
0dcadf9cf65fa517212cbccc7a29d7cc.png

And i should be here somewere.
9b4b0f10463ce01c6f932781e1ecbe2f.png

As you can see,BETTERLUCKY is in there with the 69 points i should have. I dont know it is maybe because we bouth were eliminated in the same hand.
 
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freddydr87 said:
The problem is the same tournament was another cc member woosuedoyles and her points are in the leaderboard. This was 2 days ago,yesterday i end in 98 and im not at the leaderboard still.
Click to expand...


Couldn't they have a problem updating the information?
 
ACR Update

I'm having a hard time downloading the update today. Is there a problem on your end, or is it mine.
 
freddydr87 said:
The problem is the same tournament was another cc member woosuedoyles and her points are in the leaderboard. This was 2 days ago,yesterday i end in 98 and im not at the leaderboard still.
This is sue in 15 in the same tournament as me.
3093231744b2f9cfd13826c46f194215.png

This is me in 31.
d4a46e1f413b47da829ee0fe75607bff.png

this are woosue points in leader board.
0dcadf9cf65fa517212cbccc7a29d7cc.png

And i should be here somewere.
9b4b0f10463ce01c6f932781e1ecbe2f.png

As you can see,BETTERLUCKY is in there with the 69 points i should have. I dont know it is maybe because we bouth were eliminated in the same hand.
Click to expand...


Hi, I highly recommend you to contact directly our department in charge by email to [email protected] and they will provide you an answer, make sure to add the screen captures and full details.

ACR Rep
 
Gamer4455 said:
I'm having a hard time downloading the update today. Is there a problem on your end, or is it mine.
Click to expand...


Please follow the next basic troubleshooting steps:



1. Find your main directory in file explorer!
2. Find ACR/BCP folder
3. Rename it or delete it
4. Delete Americas Card Room / Black Chip Poker from your computer in Control Panel
5. Restart your computer.
6. Check if you have the latest Java Flash player installed to run our software, if not please update it.
7. Delete cookies and cache from your browser.
8. Download and install (Once you download the software the system will request you a location for the files to be saved please at the end of that location add V2 and click on next/run)
9. Sign in

Here is our Direct Download link:

https://americascardroom.eu/downloading/

In such case those are the basic troubleshooting steps we can provide you, and to get further instructions, you must send an email to our tech specialist and they will further assist you, please send screen captures, your screen name and full details of the issue and what you've had done, so they can provide you a solution to fix it, by emailing
[email protected]

ACR Rep
 
LATEST SOFTWARE UPDATE

Our latest software update is here and it's a gamechanger. You're going to love our new features like player protection, mouse button hotkeys, increased security and more.

See all the details HERE

#BigBlindBlog #ACR #Software #Updates


​
 
Still can't download

I still can't download the update from yesterday. I also tried to download BCP but it's the same. What gets me is the fact that everything on my new computer is working fine. I'm using a hotspot for my wifi but yesterday reset it. No problem there. Is there anything that support can do? Oh and this is my 2nd reply, and my question was not answered on the 1st one
 
Sorry

I'm sorry for saying you didn't answer my first post. I did find it and thanks
 
Poker Balance Disappeared...Troubleshooting Advice or Solution?

My poker balance disappeared and is currently showing as $0.00. There is no transaction in the Financial History that explains why it's missing.

Please help!
 
strangetamer41 said:
My poker balance disappeared and is currently showing as $0.00. There is no transaction in the Financial History that explains why it's missing.

Please help!
Click to expand...


Please send me your username via private message in order to review. :
 
Gamer4455 said:
I'm sorry for saying you didn't answer my first post. I did find it and thanks
Click to expand...


No worries. Was the troubleshooting useful? Did you manage to download it properly? :
 
ACR Rep said:
Please send me your username via private message in order to review. :
Click to expand...


Support finally got back to me! All good! Thanks!
 
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BEN ASKREN VS JAKE PAUL

Former #MMA champ (and current ACR Sponsored fighter), @Benaskren
takes on YouTube sensation, Jake Paul on Saturday, April 17th in the boxing ring.

See the current odds and bet on it by clicking SPORTS>BOXING in the poker client.

#ACR #Sports


​
 
ACR Rep said:
Hi Everyone!

This thread is for answering any of your questions or concerns, so feel free to ask and I will be more than glad to assist you.

As the ACR Rep, my goal will be to make sure your opinions and feedback are heard by those making the decisions and help make sure your experience at America's Cardroom is a good one.

You can inquire about topics like:
  • Customer Support
  • Withdrawals
  • Deposits
  • Tournaments
  • General inquires
We look forward to hearing from you!

The ACR Staff
Click to expand...


Are South African’s allowed to play real money games on your site? I cannot access the poker games.
Thanks
 
Would this be enough as proof of adress? This is downloaded from my online banking as duo to corona i dont have close bank to me as i can't make it on time cos of work. Ofc i would download it, print it to be full page and then take photo of it.
 
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SillentHunterZ said:
https://prnt.sc/11nqebf
Would this be enough as proof of adress? This is downloaded from my online banking as duo to corona i dont have close bank to me as i can't make it on time cos of work. Ofc i would download it, print it to be full page and then take photo of it.
Click to expand...


I highly recommend you to send this image and your concerns directly to the department in charge, by email to [email protected] and they will provide you an accurate answer.

ACR Rep
 
aMazing33 said:
Are South African’s allowed to play real money games on your site? I cannot access the poker games.
Thanks
Click to expand...


We are an offshore company. There shouldn't be any issue by signing up and playing at ACR.
If you are concern about the legality of poker from your country. We would suggest you to check with your local jurisdiction.

ACR Rep
 
TheMasterJ

Thanks,

ACR Rep said:
Please provide me your screen name and I will forward your case to the department in charge.

ACR Rep
Click to expand...
 
Queenlimp said:
TheMasterJ

Thanks,
Click to expand...


I've forwarded your case to the department in charge and they will send you an email, please reply back to them so your issue can be resolved.

ACR Rep
 
Hi ACR rep
How do you find out when scheduled maintenance windows are? Entered a tourney today at 11 am where nothing popped up logging in or before the tournament and then once the game commenced I got repeated messages about scheduled maintenance and felt like I wasted an hour when it was then cancelled.

Not sure why the tournament was scheduled an hour before as it normally runs 3 hours.

If these are posted somewhere it would be great if you could let me know where so I can avoid these windows in future.

Many thanks 🙂
 
Yo ACR Rep , I luv playing on the site . One thing i would really like to see is a SCOOP graphic for PLO8 . I know this is just esthetics but i think it would really add to the overall enjoyment of the game.

Thanks GLGL
 
Support is horrible

Your support is the worst in the business. My account was suspended because I’d created one about 10 years ago, forgot, and created another one. I’ve spent the past 2 weeks trying to get the account out of suspension but I’ve just been getting these repeated, unintelligible responses over and over and over and over. I would tell anyone thinking about depositing to do so at your own risk. If you ever have a deposit issue there’s absolutely no way you’ll be responded to promptly and therefore paid promptly, and they won’t even pretend to care. The whole setup is shady and I wouldn’t deposit $1 here after going through this.
 
Hi ACR, thank you so much for all you do for the wonderful game of Poker.. It is both my Girlfriend and I's, favorite site !!

That being said I can not access the freerolls on the ACR if the mobile client, along with many other games that I would typically find on the desktop or laptop version or what have ya...

Thank you so much keep up the great tourneys like PKO venom and Moneymaker !! God Bless USA !!!
 
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pjokay said:
Hi ACR rep
How do you find out when scheduled maintenance windows are? Entered a tourney today at 11 am where nothing popped up logging in or before the tournament and then once the game commenced I got repeated messages about scheduled maintenance and felt like I wasted an hour when it was then cancelled.

Not sure why the tournament was scheduled an hour before as it normally runs 3 hours.

If these are posted somewhere it would be great if you could let me know where so I can avoid these windows in future.

Many thanks 🙂
Click to expand...


Hi, normally we posted in advance such scheduled downtimes, that way our players won't be affected while the maintenance is running, you can check those post on our social media channels:

Twitter: https://twitter.com/ACR_POKER

Facebook: https://www.facebook.com/americascardroomeu/

ACR Rep
 
Pokerman32750 said:
Hi ACR, thank you so much for all you do for the wonderful game of Poker.. It is both my Girlfriend and I's, favorite site !!

That being said I can not access the freerolls on the ACR if the mobile client, along with many other games that I would typically find on the desktop or laptop version or what have ya...

Thank you so much keep up the great tourneys like PKO venom and Moneymaker !! God Bless USA !!!
Click to expand...

Thanks so much for the warm words, and yes as of now you can only access Blitz and jackpot poker on web mobile, since we still working on full mobile version of the App, appreciate your comprehension in this matter.

ACR Rep
 
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