Official 888 Poker Support Thread

[888Rep]

Another gripe with the Splash $500k Kamikaze promotion - I have four more tickets to get to day 2, but because I went through in the first day 1 tournament I now can't play again to try get a higher chip count?

When you qualify for day 2 the tickets are void and to be fair it is the same for all players so no one can play again to increase their chip count.

Thanks

 

[Leifhackman]

Have you tried a different browser to see if that's any better?

Thanks

Nope. I played yesterday other tournaments after Kamikaze, and they worked and were visible in "My tournaments" also in browser version. Now I'm playing Kamikaze again and the same thing. It doesn't exist in browser version.

Another question: When I was playing Kamikaze after level 7 the mobile App informed me I have made it to Day2. How am I supposed to know when the Day2 tournament runs??? There is no ticket neither can I find it in the tournament list neither in My tournaments list. Good thing it's an online tournament so I don't have to ask where will it be held.

 

[888Rep]

Nope. I played yesterday other tournaments after Kamikaze, and they worked and were visible in "My tournaments" also in browser version. Now I'm playing Kamikaze again and the same thing. It doesn't exist in browser version.

Another question: When I was playing Kamikaze after level 7 the mobile app informed me I have made it to Day2. How am I supposed to know when the Day2 tournament runs??? There is no ticket neither can I find it in the tournament list neither in My tournaments list. Good thing it's an online tournament so I don't have to ask where will it be held.

October 4 19.10 start
It is in the freeroll section

 

[888Rep]

I may as well add my own gripe about the Splash Kamikaze game.

After a months long promotion and 3 days of Day 1 qualifiers the main tournament is scheduled on a Monday, at 11:10 am PST.


Since I work during the week I won't be able to play, and I'm sure I'm not the only one who won't be able to play for this reason.

In the future I might suggest having a major game like this scheduled for the weekend when the most people can actually play it.

I will send your feedback over to the team for you.

Thanks

 

[Vallet]

Have you tried reinstalling the poker client?

I tried installing a poker client on my computer. But it was not updated and did not work. That's why I play through the website. However, I often experience problems with reconnecting during the game.

 

[888Rep]

I tried installing a poker client on my computer. But it was not updated and did not work. That's why I play through the website. However, I often experience problems with reconnecting during the game.

Try uninstall it again and make sure you restart your device before reinstalling it again.
What country are you from?
Regards

 

[Leifhackman]

October 4 19.10 start
It is in the freeroll section

Now that I have a seat in the Kamikaze Freeroll day 2, and I have yet another one ticket to Days 1 tourney, will it do any good or harm for me to play the Day1 again? If I drop too early will I still have my ticket for The Day2 for Monday? If I do better and end with bigger slack after playing Day1 again, will I be able to play the Day 2 with this bigger stack?

 

[puzzlefish]

Now that I have a seat in the Kamikaze Freeroll day 2, and I have yet another one ticket to Days 1 tourney, will it do any good or harm for me to play the Day1 again? If I drop too early will I still have my ticket for The Day2 for Monday? If I do better and end with bigger slack after playing Day1 again, will I be able to play the Day 2 with this bigger stack?

You can't play any more day 1 events.

 

[888Rep]

Now that I have a seat in the Kamikaze Freeroll day 2, and I have yet another one ticket to Days 1 tourney, will it do any good or harm for me to play the Day1 again? If I drop too early will I still have my ticket for The Day2 for Monday? If I do better and end with bigger slack after playing Day1 again, will I be able to play the Day 2 with this bigger stack?

Once you have won your seat you are unable to play again.

Regards

 

[CaSpeR851]

Hello. I want to ask I have a registration in 888 which I did a few years ago from Germany. I am Bulgarian and then I lived and worked in Germany. Now when I returned to Bulgaria I realized that the site is banned for people from BG. What is the problem and when can we expect you to allow Bulgarian poker players to use your poker room.

 

[888Rep]

Hello. I want to ask I have a registration in 888 which I did a few years ago from Germany. I am Bulgarian and then I lived and worked in Germany. Now when I returned to Bulgaria I realized that the site is banned for people from BG. What is the problem and when can we expect you to allow Bulgarian poker players to use your poker room.

Please mail [email protected] and they will advise you.

Thanks

 

[Vallet]

Try uninstall it again and make sure you restart your device before reinstalling it again.
What country are you from?
Regards

Perhaps my internet provider is blocking your application for installation. I found old versions to download but couldn't update them. Therefore, I can only log in through the website, but with frequent reconnections. I'm from Russia. Many players from here are sitting at 888 poker tables as far as I've seen.

 

[888Rep]

Perhaps my internet provider is blocking your application for installation. I found old versions to download but couldn't update them. Therefore, I can only log in through the website, but with frequent reconnections. I'm from Russia. Many players from here are sitting at 888 poker tables as far as I've seen.

They are more than likely using third party software is my guess.

 

[orsino12]

I just went to make a small withdrawal and suddenly the only option is Wire transfer.

For years all my deposits and withdrawals have been to and from my visa, up to a few days ago.

I don't even know half the information it is asking for.


My "bank" isn't actually a bank, it's a Credit Union so I don't know if that affects anything.

It is asking for the branch number and says 5 digits, my branch has 2 digits(?)

No clue what an IBAN/Account No. is. It says something about "European Committee for Banking Standards", but I'm in Canada.

The Swift code I know I can find, but not sure about the institution number.

Is this some new change at 888? If so shouldn't there have been an email from 888 letting us know the changes to the withdrawal policy?

I really hate change, especially when it was so simple before.

 

[moots]

I just went to make a small withdrawal and suddenly the only option is Wire transfer.

For years all my deposits and withdrawals have been to and from my VISA, up to a few days ago.

I don't even know half the information it is asking for.

I think they remove the VISA withdrawal method if you haven't deposited with it in awhile. If you make a deposit with it, then it should show up.

 

[orsino12]

I think they remove the VISA withdrawal method if you haven't deposited with it in awhile. If you make a deposit with it, then it should show up.

I actually made a $20 deposit Saturday night, shortly before I made a withdrawal (both using VISA).

 

[888Rep]

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[moots]

I actually made a $20 deposit Saturday night, shortly before I made a withdrawal (both using VISA).

That's strange. I think I use the same VISA as you and I was able to make a withdrawal on Sunday.

Although the cashier shows it was transferred yesterday, but I don't see the money in my account yet.

 

[orsino12]

That's strange. I think I use the same VISA as you and I was able to make a withdrawal on Sunday.

Although the cashier shows it was transferred yesterday, but I don't see the money in my account yet.

That's about the same time I made a withdrawal, also to my VISA, but just a few days later VISA was no longer an option.

I'd be interested to hear if your next withdrawal still has VISA as an option.

Thanks.

 

[Meroveus]

Extremely laggy for the past few days

No other program is having problems, including other poker rooms.
888 was so laggy that I could barely play two tables.

I don't think it's just me, either, since several players were also taking all or most of their allotted time for each street.

 

[Moreplease1969]

Blast tournaments

Why does it seem like the blast prize wheel is rigged?? It stops on a big number and then either goes forward or back to the lower number. It's to the point where there's no way that a real wheel would possibly do that! Seems shady to me.

 

[888Rep]

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[888Rep]

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[hawkman]

The more info link doesn't work for me!!!!!

 

[888Rep]

The more info link doesn't work for me!!!!!

Can you explain please?