Official 888 Poker Support Thread

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CS238 said:
Do you guys ever plan to open in the USA, WI?
We would if we are allowed by your countries restrictions which we have to abide to.
As far as I know we are only allowed in New Jersey.

Regards
 
Is there some kind of processing fee for withdrawals by e-transfer? I deposited without a fee but withdrawing seems to take $5?
 
888Rep said:
You have to allow up to 72 hours to recieve the tickets and it clearly states this in the terms.

Regards
The new promo is not listed under my challenges. Is that normal?
 
puzzlefish said:
Is there some kind of processing fee for withdrawals by e-transfer? I deposited without a fee but withdrawing seems to take $5?
i didn't pay the $5,,,,maybe thats why their taking 2 weeks to withdraw,,, 😛 hmmmm
 
puzzlefish said:
Is there some kind of processing fee for withdrawals by e-transfer? I deposited without a fee but withdrawing seems to take $5?

I wish withdrawals only cost me $5.🙄

A while back 888 switched it so my only withdrawal option was wire transfer (I can still deposit with visa). While there is no fee from 888 my bank charges a flat rate of $15 Cdn. per transfer.
 
orsino12 said:
I wish withdrawals only cost me $5.🙄

A while back 888 switched it so my only withdrawal option was wire transfer (I can still deposit with VISA). While there is no fee from 888 my bank charges a flat rate of $15 Cdn. per transfer.


Do you receive the funds in US currency or does 888 convert it to CAD with their extra conversion rate/fee?
 
moots said:
Do you receive the funds in US currency or does 888 convert it to CAD with their extra conversion rate/fee?

It is converted to Cdn. $ and at a rate that benefits 888.

On my first wire transfer I thought at first 888 was charging a fee until I looked into it. When 888 approves a withdrawal they give the total in Cdn. $ they are sending and every withdrawal I've made is always exactly $15 Cdn. less than that number by the time it makes it to my account, no matter the amount I withdraw.
 
orsino12 said:
I wish withdrawals only cost me $5.🙄

A while back 888 switched it so my only withdrawal option was wire transfer (I can still deposit with VISA). While there is no fee from 888 my bank charges a flat rate of $15 Cdn. per transfer.
Is there a reason why you don't deposit with e-transfers?
moots said:
Do you receive the funds in US currency or does 888 convert it to CAD with their extra conversion rate/fee?
I think they send it to you in the currency that you deposited with. In my case Canadian which they used a conversion rate that resulted in me losing 3.3% of the amount.
 
puzzlefish said:
Is there a reason why you don't deposit with e-transfers?I think they send it to you in the currency that you deposited with. In my case Canadian which they used a conversion rate that resulted in me losing 3.3% of the amount.


Habit I suppose, that and the hassle of changing things.

Since day one, years ago, I always made both deposits and withdrawals via VISA. Deposits were instant, withdrawals took 3-4 days. No muss, no fuss, no fees (apart from getting a bit screwed with exchange rates).

I can still deposit with VISA, but as of a couple of about 3 months ago my only withdrawal option now is wire transfer and I had to go into my bank to get all the info I needed. It took 2 weeks until I had the time and inclination to go to my bank.
I figure it would be the same annoying hassle to set up e-transfer so I'll just leave things as they are for now. At least it works smoothly
 
888Rep said:
You have to allow up to 72 hours to recieve the tickets and it clearly states this in the terms.

Regards

72 hours have passed and the challenge still not shows nor did i receive my tickets. why do you pretend that everything is alright when multiple people here and on 2+2 have stated that there is problems with the new promo and always have been in the past like some players receive the promo later than others? this freeroll where you get tickets for had a very low amount of participants, its obvious that something is wrong.

talk wtih your tech team about it, thanks.
 
nairolph87 said:
72 hours have passed and the challenge still not shows nor did i receive my tickets. why do you pretend that everything is alright when multiple people here and on 2+2 have stated that there is problems with the new promo and always have been in the past like some players receive the promo later than others? this freeroll where you get tickets for had a very low amount of participants, its obvious that something is wrong.

talk wtih your tech team about it, thanks.

Amen!

Well past 72 hours for me as well and still nothing.
I even tried the challenges again today and still nothing.

It has been like this for several promotions in a row now, whatever the problem is when they roll out a new promotion should have been fixed ages ago as it is the exact same thing every time.🙄
 
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I think the fair thing to do is for 888 to award some freeroll tickets to players whose accounts have still not been activated with the latest promotion. It's still not available for many players.
 
nairolph87 said:
The new promo is not working rep. Its not showing under challenges and i do not receive tickets, i played both today and yesterday poker for more than 5 Dollars buy in but did not receive any tickets. For other players its the same as i read on 2+2 (or here?)


Reps answer to wait (up to) 72h is just ridicilous ... Like is there anything actually which dont take that long :hmmmm2:
Besides that didnt the previous promo also have such requirements like play with 5.- (in poker/casino/sports betting) or so? There these specific tickets arrived instantly after doing that not few days later lol ...
 
puzzlefish said:
I think the fair thing to do is for 888 to award some freeroll tickets to players whose accounts have still not been activated with the latest promotion. It's still not available for many players.
Ok guys I finally got the heads up see here

FYI
There have been some technical issues with the promotions on the first few days.

Please tell players to contact support if there are any issues, and they will compensated.
[email protected]

Regards
 
888Rep said:
Ok guys I finally got the heads up see here

FYI
There have been some technical issues with the promotions on the first few days.

Please tell players to contact support if there are any issues, and they will compensated.
[email protected]

Regards
Just so you know 888rep, I am dealing with 888support right now and am being told to clear my cache and reinstall my poker client. This is not the solution and I don't understand why this is such a big deal to fix.
 
A different agent took over and now I have 3x freeroll tickets for the promotion. I will try doing the challenges to see if the promotion is working on my account now. Support says it isn't possible to tell through the challenges section.
 
puzzlefish said:
A different agent took over and now I have 3x freeroll tickets for the promotion. I will try doing the challenges to see if the promotion is working on my account now. Support says it isn't possible to tell through the challenges section.
Was this through email? How did you get a different agent to take over? I would like that too.

I haven't received my freeroll tickets either and I have been waiting four days already. Support agent told me via email that I was ineligible for the promotion because I was not invited. Really Support? I received an "Ace the Slopes" promo invitation email. So that's not true.

The promo shenanigans seem to be widespread and systemic. 😛
 
ShadyFei said:
Was this through email? How did you get a different agent to take over? I would like that too.

I haven't received my freeroll tickets either and I have been waiting four days already. Support agent told me via email that I was ineligible for the promotion because I was not invited. Really Support? I received an "Ace the Slopes" promo invitation email. So that's not true.

The promo shenanigans seem to be widespread and systemic. 😛
Yes this was via email. I hope you get better luck. I just remained polite and persistent and another agent took over.
 
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I just joined the ski challenge, and just tested it today with a $5 Sports bet.... It works , I got a Green Run ticket in the lobby within seconds of placing the bet.
 
Hello everyone, I can't withdraw money by bank transfer.They do not reach the bank, Has anyone withdrawn in this way?
 
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pipayura said:
I registered on 888 two years ago. And I had constant problems with the software of this room. He constantly hung up, crashed, images were lost. It was not possible to play, there were always some problems. Yesterday I returned to 888 again, this room has radically changed for the better in 2 years. It has become convenient and pleasant to play, the old errors of the site seem to have disappeared. I no longer remember my old account and created a new one. I took part yesterday in the tournament for 100 & and won 22 cents. This morning I can not enter the room, temporarily blocked. They asked me to send a photo of my passport. I sent my passport and driver's license. They replied that they would send an answer in 72 hours. Now I sit and wait, I can’t play until they let me.




same body i feel u .. got the same problems thats why i dont play anymore on 888....
 
Queen Anna 777 said:
same body i feel u .. got the same problems thats why i dont play anymore on 888....
Hello! It's okay, I told them that I already had an account. They checked for 5 days, then they left the new account, the old one was blocked. Room 888 is now much better, the quality is good and so far everything is working well.
 
I’m just joining. But maybe a $5 registration award would good for people who can’t deposit just yet but still wanna play.
 
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xl-winter

this morning i have win a seat xl-winter-tune up it on 23 i think i did receive ticket or mail like my black run ticket or kamikaze can you helpme i am a noob 🙂
 
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