Official 888 Poker Support Thread

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Uskoke said:
Perfect. Cause i have some Questions! The first is: Where is my Payout ? My Username @888 is the same like here: Uskoke
I I recently tried to withdraw €250. 150€ remained on the account. Since then I have received an email asking me to confirm my bank account. (By the way, a funny fact: With all my deposits, nobody cared where the money came from. I then scanned and uploaded my bank card as requested. Nothing has happened since then. Today however, I received an email saying that one of my transactions was cancelled. Since every deposit has gone through since then, I immediately thought of my payout. So I visited my transaction log. I found every deposit there, but my withdrawal is not listed. Was it turned off ?
Nach ein paar klicks im Auszahlungsbereich, fand ich das hier:
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I have sent this over to be checked for you.

Thanks
 
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888Rep said:
Hey All

Today we removed our SNG offering from .COM client.

This was a business decision based on the fact that we prefer to centralize our liquidity in more popular games, thus improving the player experience and having shorter waiting times for games to start. CRM have communicated this to players.

Players can continue to enjoy our Blast games, which are a form of SNG themselves, as well all of our other great MTT and cash offering.

Regards
Click to expand...
Very bad decision I think. It feels like SNG did not bring you money enough because it hogs a lot of tables which don't give you much rake. You are gonna lose a lot of reg players.
 
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Which Win7 x64 libraries, as well as Java add-ons + software need to be updated for the 888poker client to improve the stability of the 888 application?
I see MS Visual C++ xxxx, MS .Net Framework 4.+ .
Do I need to change Adobe Flash Player 32 API to WebGL or something else ?
 
Lin said:
Which Win7 x64 libraries, as well as Java add-ons + software need to be updated for the 888poker client to improve the stability of the 888 application?
I see MS Visual C++ xxxx, MS .Net Framework 4.+ .
Do I need to change Adobe Flash Player 32 API to WebGL or something else ?
Click to expand...
Please mail [email protected] and our tech team will advise you.

Thanks
 
888Rep said:
Players can continue to enjoy our Blast games, which are a form of SNG themselves, as well all of our other great MTT and cash offering.
Click to expand...
The BLAST games now start with only 7,5BB, which is 10% of the traditional 75BB starting stack in most SnGs. With such a short stack its not even poker any more, since all the action is preflop only. Its very obvious, that 888 dont care about poker any more, but only want to offer casino games. Which unfortunately leave US poker players with no other choise than to move our business elsewhere. Yes there are still MTTs and cash games. But to claim, that the stupid BLAST games can be a substitute for SnGs, is an outright insult to our intelligence 😡😡😡
 
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I am with 888 ontario also when ever i deposit it brings me to this page i did email not getting any response
Incident: 230507-002745
 

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mp3player said:
I am with 888 ontario also when ever i deposit it brings me to this page i did email not getting any response
Incident: 230507-002745
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You need to allow up to 72 hours for a reply.

Regards
 
888Rep said:
You need to allow up to 72 hours for a reply.

Regards
Click to expand...
Incident: 230507-002745 (it's been way more than a week for a response i probably end up closing my accont thanks)
 
I installed 888 poker recently, did not make a deposit yet and am starting to doubt if I ever will. I play from Thailand. I only grind 9 seater cash games NL25 and NL50. Been checking for 3 days in a row now to find a game but there is nothing.... Right now there are 10 people playing 0.25/0.50 2 people playing 0.20/0.30 and 4 people playing 0.10/0.20. This is supposed to be a site with a lot of traffic from all over the world, no? 3 days in a row now all 9 seater cash games were as good as empty ( I checked from 3pm to 7pm). Is this normal?
 

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mp3player said:
Incident: 230507-002745 (it's been way more than a week for a response i probably end up closing my accont thanks)
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Sent this over for you.

Regards
 
Hi 888 rep.
Could you explain me something about withdraw policy of 888ppker.
What I want to know is about "Member Transaction Balance" what does it mean? It means that I can only withdraw the same money that I deposit? Or what?
Thanks CC community
 
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franciscomos said:
Hi 888 rep.
Could you explain me something about withdraw policy of 888ppker.
What I want to know is about "Member Transaction Balance" what does it mean? It means that I can only withdraw the same money that I deposit? Or what?
Thanks CC community
Click to expand...
Have you used different deposit methods?
 
Hi 888Rep,

can you let us German players know if we need to do any update or other changes?

I cannot play since yesterday and get this error message:

Screenshot 2023 05 18 08 25 06 42 30e2c0852443588d23d43dc4e3eecdc6
It's German and says:
There seems to be a technical issue with the German regulation system. Please try again later.

Edit: I installed a new update manually and it works again.
 
Last edited:
Andyreas said:
Hi 888Rep,

can you let us German players know if we need to do any update or other changes?

I cannot play since yesterday and get this error message:

View attachment 332641
It's German and says:
There seems to be a technical issue with the German regulation system. Please try again later.

Edit: I installed a new update manually and it works again.
Click to expand...
Got the same problem. How did you fix it?
 
Highfish said:
Got the same problem. How did you fix it?
Click to expand...
I visited 888poker.de and downloaded the software myself.

After that, it worked again. 🙂
 
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I played a 2.20$ buy in satellite for 22$ classic. Was chip leader at FT and then I was reconnected for no reason. After that, I couldn't continue playing even though I had an Internet connection the whole time... I would have easily won the ticket


Screenshot 20230519 172353Screenshot 20230519 172606
 
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I have sent your issue over to be checked.

Regards
 
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