Official 888 Poker Support Thread

dallam

dallam

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Please check your emails.

Thanks
Please check your emails.

Thanks

I appreciate your help and how fast you solved this and I recieved the ticket and an e-mail too. :) I already changed my ticket to some dollars, was a fun experience and my biggest buy-in mystery bounty game so far.
Thank you so much, have a great one! :)
 
Baldy86

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i cant play 888 poker since many many months now due to the technical problems ....it is pretty frustrating
 
8

888Rep

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i cant play 888 poker since many many months now due to the technical problems ....it is pretty frustrating
I sent this over to be addressed for you.

Regards
 
MrCryJoker

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Hey All,

Welcome to the Official CardsChat Support and Feedback thread

This is your new 888 Rep in the CardsChat forums! We'll be around regularly and look forward to helping with all questions and feedback that you have. We love hearing new ideas from the poker community, so send them along!


Don't have an 888 account yet? Sign up here: 888 Poker

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We'll also be sure to announce all of our biggest promotions right here.

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-See details and terms here: http://www.888poker.com/poker-promotions/live-the-dream.htm


Questions? Post them here.

See you on the tables!
Hello, can you please tell the new players from Ukraine can create an account? I have difficulties with this, I think because of my provider (he is from Donetsk region). Yesterday I was able to get to the confirmation of the account without using a VPN, but I did not have the documents at hand, and today I was unable to continue, I wrote that my account is blocked. I would be glad to get an answer.
 
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8

888Rep

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Hello, can you please tell the new players from Ukraine can create an account? I have difficulties with this, I think because of my provider (he is from Donetsk region). Yesterday I was able to get to the confirmation of the account without using a VPN, but I did not have the documents at hand, and today I was unable to continue, I wrote that my account is blocked. I would be glad to get an answer.
Hi,

There are only few parts of Ukraine that are restricted.

For Bingo and Evolution Live Casino, all parts of Ukraine are restricted.

As for all brands, only regions of Sevastopol, Donetsk and Luhansk are restricted.

Kind regards,
 
8

888Rep

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Hello from 888poker,

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With 11,327 entries, the series awarded an impressive $347,480 in total prize money.

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Click here for more information.
https://www.888poker.com/magazine/88...0k-prize-money
 
8

888Rep

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Hello from 888poker,

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Highfish

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Can´t play any cash games or tournament.
When I want to register for a tourney or sit at a cash table there pops up a message "There seems to be a technical issue with the regulatory system operating in germany."

I even de- and reinstalled the client, but nothing changed. Any idea what to do??
 
23maxim88

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I've been trying to complete the verification for 2 weeks now, but something always goes wrong. By the time I manage to complete it, I no longer feel like playing there.
Screenshot 6
 
balo

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Hi Support, Norwegian customers are not allowed to withdraw their balance since 2 months now. So 888 right now are unplayable for us.

This is the mail I received 7th June from [email protected] :
Hi ,
Thank you for bringing this matter to our attention.
Please be advised that at the present, we have no withdrawal method for Norway but we are working on a solution.
We will advise you accordingly once we have news.

Thank you for your cooperation on this matter.

Kind Regards,
Kate
Transactions Team
--------------------------

I have already told them they can send the money to my Revolut bank account, which is a Euro account, accepted by all other casino sites in Europe. But 888 are just not helping me.

It's my money and I would like to withdraw them now, not until you found a solution in many months in time. This is very easy to fix really. Also the telephone support has been closed , the number on the screen is not working.

user : bardo11



Screenshot-2023-06-30-165043.jpg
 
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8

888Rep

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Hi Support, Norwegian customers are not allowed to withdraw their balance since 2 months now. So 888 right now are unplayable for us.

This is the mail I received 7th June from [email protected] :
Hi ,
Thank you for bringing this matter to our attention.
Please be advised that at the present, we have no withdrawal method for Norway but we are working on a solution.
We will advise you accordingly once we have news.

Thank you for your cooperation on this matter.

Kind Regards,
Kate
Transactions Team
--------------------------

I have already told them they can send the money to my Revolut bank account, which is a Euro account, accepted by all other casino sites in Europe. But 888 are just not helping me.

It's my money and I would like to withdraw them now, not until you found a solution in many months in time. This is very easy to fix really. Also the telephone support has been closed , the number on the screen is not working.

user : bardo11



Screenshot-2023-06-30-165043.jpg
Sent this over for you.

Thanks
 
8

888Rep

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Can´t play any cash games or tournament.
When I want to register for a tourney or sit at a cash table there pops up a message "There seems to be a technical issue with the regulatory system operating in Germany."

I even de- and reinstalled the client, but nothing changed. Any idea what to do??
Poker user name please?
 
Highfish

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Poker user name please?
I contacted the support and got an email that the technical problems are solved and everything should work again. It did so for a short time.
A little later I was kicked out of the client and since then can no longer login. Every time I try there is a message "Something went wrong, please try again later".
I also contacted the support (ref. nr. 230701-000814) but got no answer.
User: whatever_fu
 
Goggelheimer

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Hi 888 Poker support,

today there are 2 problems occuring.

1. Daily Spin is not working:
Free Spin not funktioning
2. CardsChat Freeroll is not displayed:
CardsChat Freeroll not Visible
I deinstalled and reinstalled 888 Poker software and the problem still remains.

Since I could not attach the screenshots to the contact message I do it here.

Any ideas.
P.S.:
Just got the E-Mail, that all bonus programs have been suspended.
 
8

888Rep

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I just tried them now and both are working.
The cardchat freeroll is in the lobby.
Regards
 
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8

888Rep

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I contacted the support and got an email that the technical problems are solved and everything should work again. It did so for a short time.
A little later I was kicked out of the client and since then can no longer login. Every time I try there is a message "Something went wrong, please try again later".
I also contacted the support (ref. nr. 230701-000814) but got no answer.
User: whatever_fu
Sent this over for you.

Thanks
 
Highfish

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All my gold token are gone; nice one 888.
It would have been nice to inform the players in advance that you are going to do this, so that you can still redeem those tokens that you have earned.

Very weak, indeed!
 
ms_attack

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Hi 888 Poker support,

today there are 2 problems occuring.

1. Daily Spin is not working:
View attachment 336736
2. CardsChat Freeroll is not displayed:
View attachment 336737
I deinstalled and reinstalled 888 Poker software and the problem still remains.

Since I could not attach the screenshots to the contact message I do it here.

Any ideas.
P.S.:
Just got the E-Mail, that all bonus programs have been suspended.

I have the same problems, neither the free wheel works nor could I find the freeroll in the lobby and this on mobile and on PC.
 
Highfish

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Hi 888 Poker support,

today there are 2 problems occuring.

1. Daily Spin is not working:
View attachment 336736
2. CardsChat Freeroll is not displayed:
View attachment 336737
I deinstalled and reinstalled 888 Poker software and the problem still remains.

Since I could not attach the screenshots to the contact message I do it here.

Any ideas.
P.S.:
Just got the E-Mail, that all bonus programs have been suspended.
Would you please be so kind and post the mail here. I got none yet.
 
Goggelheimer

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All my gold token are gone; nice one 888.
It would have been nice to inform the players in advance that you are going to do this, so that you can still redeem those tokens that you have earned.

Very weak, indeed!
I could convert the tokens to 2 $0.1 Blast tickets. Luckily I did that. Played 3 of them, because one was paid from the roll despite I had the tickets.
I lost the paid and one ticket Blast, the other gave me $0.20 so I am up $0.1.
I hope I find a shop where I can buy a lollipop for that win. :ROFLMAO:
 
M

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It's nice to see representatives of poker rooms here who really solve problems. Thanks CC!
 
Highfish

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I could convert the tokens to 2 $0.1 Blast tickets. Luckily I did that. Played 3 of them, because one was paid from the roll despite I had the tickets.
I lost the paid and one ticket Blast, the other gave me $0.20 so I am up $0.1.
I hope I find a shop where I can buy a lollipop for that win. :ROFLMAO:
Suddenly and out of the blue got my token´s back. Converted them quickly to 38 different tourney tickets. Hopefully these will survive the whole circus here.
 
Highfish

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I'm curious to see what kind of promotions these will be.
I have played a lot of cash which I no longer do.
888 has increased the rake, probably with the justification that there is the possibility to get up to 50% RB.

I as a German player get no RB and also all other benefits that are there have also been canceled.

I really wonder why I should still play.
 
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