Official 888 Poker Support Thread

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mclay said:
Hi everyone, after the last update of the poker client, it simply stopped running. It requires a driver that my integrated graphics processor does not support. And I saw that the traffic in 888 Poker immediately decreased after this update, I'm sure that it is because of the same problem. I don't understand at all why such updates are needed, to reduce the traffic of the poker room or what? Now to play on 888 Poker, everyone like me needs to buy a new computer, or will this problem be solved?
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Highly doubt that this is a general problem and player numbers are decreasing because of that. So far u are the only one who posted about it. Me I did the update yesterday on a 3 year old laptop and everything went fine.

Deinstall and reinstall probably the way to go.
 
mclay said:
Hi everyone, after the last update of the poker client, it simply stopped running. It requires a driver that my integrated graphics processor does not support. And I saw that the traffic in 888 Poker immediately decreased after this update, I'm sure that it is because of the same problem. I don't understand at all why such updates are needed, to reduce the traffic of the poker room or what? Now to play on 888 Poker, everyone like me needs to buy a new computer, or will this problem be solved?
Click to expand...

Did you try playing on the web version?
 
Hello 888poker
Tried to log-in few days ago but out of nowhere received message that my account is temporary disabled. Support page I'm getting redirected does not work, nor I can find live chat button. Assistance would be appreciated
 
TwistedFate said:
Hello 888poker
Tried to log-in few days ago but out of nowhere received message that my account is temporary disabled. Support page I'm getting redirected does not work, nor I can find live chat button. Assistance would be appreciated
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You will need to also leave your 888 username so that they can help you.
 
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scobido said:
I don't know whose fault it is, but my money is neither in my personal account nor on the site.
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Finally the money arrived in the account on the site, of course I made the withdrawal and my money arrived back in my personal account. Now I will regain my trust in this site. Thank you for solving the problem.
 
Hello! I've made a deposit of 100USD, it went to a bonus balance and in a while you have left Belarus. Now I can't withdraw it because it's on the bonus balance and I can't play it because I'm Belarusian. Please kindly look into that and withdraw my funds. Nickname feeltheeel
 
I wanted to write to support, but it is already working, where exactly should I write, give me your new email in support, I did not find it on the Internet.
 
scobido said:
Unbelievable what is happening on this site, communication is zero. I have been trying to communicate with support for two days and no response. It is still about money. A site in which I had the greatest trust fell to last place due to this deposit incident. I think I will report this incident to the local authorities. As long as I am not given a clear explanation of what happened to the deposited money, but these not exist, it is certainly a scam. The bank that the money was taken , as it appears on the statement, but the site says the transaction was canceled.
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actually I'm also having very shitty expirience with this room. 2 weeks ago they just randomly banned me to enter throu App (becuse of location). So I can not play anymore so I want to get my money out but I can not. In cashier I can not deposit and can not withdraw. Already 8 days they say they processing my withdrawal requests. and no one say why 6 monthes I played and deposited and everething was fine with my location and cashier and now it's not working at all. Every time they say clean your cokies and cash I do it and nothing changing. I will never pplay there again. The support works bad, I always have some issues. I'm just transfering to other room.
 
zorro222_zorro222 said:
Unfortunately there are many like us, I am still trying to get my withdrawal from 3 months ago, the only other thing I could recommend is try posting on their Reddit, it hasn't helped me yet but others have said it worked. Best of luck!
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I'm talking with 888poker support every 2 days. Every 2 days I got same answers. So bad room
 
PoorGypsy said:
actually I'm also having very shitty expirience with this room. 2 weeks ago they just randomly banned me to enter throu app (becuse of location). So I can not play anymore so I want to get my money out but I can not. In cashier I can not deposit and can not withdraw. Already 8 days they say they processing my withdrawal requests. and no one say why 6 monthes I played and deposited and everething was fine with my location and cashier and now it's not working at all. Every time they say clean your cokies and cash I do it and nothing changing. I will never pplay there again. The support works bad, I always have some issues. I'm just transfering to other room.
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Leave your 888 username here, with a summary of the issues, and hopefully the rep can expedite this for you.
 
PoorGypsy said:
I'm talking with 888poker support every 2 days. Every 2 days I got same answers. So bad room
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Unfortunately that's a common thing for 888, I reached level 156 and have done several withdrawals over the years but for reason I keep having issues with my withdrawal attempt from 3 months ago. Over that time I have found out that there are many of us that are having and have had problems there and they don't have any way to contact them. I finally received my withdrawal yesterday and the only thing I think helped was posting on their reddit so that's what I would suggest for you to do. Good luck and trust me, there are many that empathize with you!
 
The Skrill option for withdrawing has disappeared.
I last made a withdrawal about half a year ago, and I haven't played in the room in the last 3 months.
If I deposit again with it, can I use Skrill again or have Hungarians been restricted?
 
ztibor72 said:
The Skrill option for withdrawing has disappeared.
I last made a withdrawal about half a year ago, and I haven't played in the room in the last 3 months.
If I deposit again with it, can I use Skrill again or have Hungarians been restricted?
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Deposit and u can use it again after.
 
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zorro222_zorro222 said:
Unfortunately that's a common thing for 888, I reached level 156 and have done several withdrawals over the years but for reason I keep having issues with my withdrawal attempt from 3 months ago. Over that time I have found out that there are many of us that are having and have had problems there and they don't have any way to contact them. I finally received my withdrawal yesterday and the only thing I think helped was posting on their reddit so that's what I would suggest for you to do. Good luck and trust me, there are many that empathize with you!
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The wierdest part is that I can not deposit too. My cashier is empty and they don't know why they say I have no restriction. Every 2 days they say me in support that they will message it to the payment team that my withdrawal demand is urgent and then nothing happens.
 
zorro222_zorro222 said:
Unfortunately that's a common thing for 888, I reached level 156 and have done several withdrawals over the years but for reason I keep having issues with my withdrawal attempt from 3 months ago. Over that time I have found out that there are many of us that are having and have had problems there and they don't have any way to contact them. I finally received my withdrawal yesterday and the only thing I think helped was posting on their reddit so that's what I would suggest for you to do. Good luck and trust me, there are many that empathize with you!
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How do you make them do it faster. through reddit? What exactly did you post? did you wright your nickname on 888 poker or what?
 
Tammy said:
Leave your 888 username here, with a summary of the issues, and hopefully the rep can expedite this for you.
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My nickname: dominatrix1

I can not deposit at all. So do not suggest me to put money and then withdraw to a new payment method it's not possible I can send you a screen shot of an available deposit options.

I can not withdraw by myself. More then 12 days every 2 days I talk with support and see messages that my withdarwal demand will be send as urgent to a higher people and they will send me email but they don't.

I can not enter my acount from app only from web and yeah cleaning cash and cockies doesnt solve this issue as well (I was suggested to do it many times and It's not helping)

I want just my money out as fast as possible. Thank you.
 
PoorGypsy said:
How do you make them do it faster. through reddit? What exactly did you post? did you wright your nickname on 888 poker or what?
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I posted my 888username and what my concern was, then one of their representatives messaged me and helped me with the problem.
 
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PoorGypsy said:
My nickname: dominatrix1

I can not deposit at all. So do not suggest me to put money and then withdraw to a new payment method it's not possible I can send you a screen shot of an available deposit options.

I can not withdraw by myself. More then 12 days every 2 days I talk with support and see messages that my withdarwal demand will be send as urgent to a higher people and they will send me email but they don't.

I can not enter my acount from app only from web and yeah cleaning cash and cockies doesnt solve this issue as well (I was suggested to do it many times and It's not helping)

I want just my money out as fast as possible. Thank you.
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Could u please post a screenshot of ur deposit page?
 
Suns of Beaches said:
Could u please post a screenshot of ur deposit page?
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It looks like that. I caan not press anything((
 

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zorro222_zorro222 said:
I posted my 888username and what my concern was, then one of their representatives messaged me and helped me with the problem.
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thanks for advise. I've done that to. Hoope it's going to help.
 
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PoorGypsy said:
My nickname: dominatrix1

I can not deposit at all. So do not suggest me to put money and then withdraw to a new payment method it's not possible I can send you a screen shot of an available deposit options.

I can not withdraw by myself. More then 12 days every 2 days I talk with support and see messages that my withdarwal demand will be send as urgent to a higher people and they will send me email but they don't.

I can not enter my acount from app only from web and yeah cleaning cash and cockies doesnt solve this issue as well (I was suggested to do it many times and It's not helping)

I want just my money out as fast as possible. Thank you.
Click to expand...
I sent this over for you.

Regards
 
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