Official 888 Poker Support Thread

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Hello, I made a withdrawal on September 9th, and it still hasn't arrived. I sent an email a day ago and I still haven't received a response. It's incredible how long it takes to process a withdrawal. 😡😡😡

I've also seen some players from other countries having issues with the withdrawal or deposit options. They should add a cryptocurrency option.

Tammy said:
Please add your 888 username if you are seeking assistance.
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User: amm_je ID 718572063
 
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ammje said:
Hello, I made a withdrawal on September 9th, and it still hasn't arrived. I sent an email a day ago and I still haven't received a response. It's incredible how long it takes to process a withdrawal. 😡😡😡

I've also seen some players from other countries having issues with the withdrawal or deposit options. They should add a cryptocurrency option.
Click to expand...
Please add your 888 username if you are seeking assistance.
 
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@888Rep if you can help me with it, I have an awkward issue when playing at 888 and PartyPoker site together. Everytime I open both, 888 presents connection issues, going back after a few seconds, then falling again and that keeps for a good amount of time.

Is there a known solution for such cases?
 
Hello, I'm a banned player from Russia. Could you help me find out if there are still funds in my account and, if so, how much is left and whether I can withdraw them somehow.
Nick name bablovod
thanks
 
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NKGB13 said:
@888Rep if you can help me with it, I have an awkward issue when playing at 888 and PartyPoker site together. Everytime I open both, 888 presents connection issues, going back after a few seconds, then falling again and that keeps for a good amount of time.

Is there a known solution for such cases?
Click to expand...
I have the same problem, I think 888 is too heavy, and maybe our computers are not powerful enough.
 
bablovod said:
Hello, I'm a banned player from Russia. Could you help me find out if there are still funds in my account and, if so, how much is left and whether I can withdraw them somehow.
Nick name bablovod
thanks
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Sent over.

Regards
 
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ammje said:
Hello, I made a withdrawal on September 9th, and it still hasn't arrived. I sent an email a day ago and I still haven't received a response. It's incredible how long it takes to process a withdrawal. 😡😡😡

I've also seen some players from other countries having issues with the withdrawal or deposit options. They should add a cryptocurrency option.


User: amm_je ID 718572063
Click to expand...
Sent over also.
 
Brigistul said:
I’m wondering if it’s still worth wasting my time on the 888Poker platform! Many players can’t withdraw their money, and conditions are imposed that didn’t exist when they first deposited into their 888Poker account! Until I see that players no longer have these problems, I won’t deposit a single $. What do you think? Is it still worth playing on this platform? When you deposit money, they don’t think about money laundering or the other reasons they invoke when you try to withdraw! On PokerStars or GGPoker I’ve never had any issues with withdrawals!
Click to expand...
Hello, my friends and I have no problems with 888poker, we deposit and withdraw from bank cards, and we provided documents in advance, and everything is fine. No problems. Withdrawal from one to four days.
 
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888Rep said:
Sent over again for you.

Regards
Click to expand...
My problem has been solved. You have helped me. Now I can withdraw money to my Skrill account. Thank you very much 🙂
 
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@888Rep
They keep sending me the same message. I've already sent an electricity and internet bill in my name with the description "I've changed address" and it seems they ignore it.
Screenshot 20251005 001414 Gmail
OPERATIONS TEAM

Confirm Your Account

Dear Alaercio,

We are the 888poker Operations Team and are contacting you regarding your account, whose username is "AlaercioBR."

Thank you for your cooperation in confirming your account; however, to complete the authentication process, we require the following documents:
A copy of a utility bill (water, electricity, telephone) or statement showing your name and address.
Please note the following:
We need to clearly see the date of issue; name and address.
The document must be issued within the last 3 months.
The documents you have already submitted have successfully passed our confirmation process. As soon as the above card is received and approved, your account will be fully validated, and any restrictions that may have been imposed will be reviewed.

Confirm Now

Sincerely,
888poker Operations Team
 
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Alaercio da Rocha said:
@888Rep
They keep sending me the same message. I've already sent an electricity and internet bill in my name with the description "I've changed address" and it seems they ignore it.
View attachment 394366
OPERATIONS TEAM

Confirm Your Account

Dear Alaercio,

We are the 888poker Operations Team and are contacting you regarding your account, whose username is "AlaercioBR."

Thank you for your cooperation in confirming your account; however, to complete the authentication process, we require the following documents:
A copy of a utility bill (water, electricity, telephone) or statement showing your name and address.
Please note the following:
We need to clearly see the date of issue; name and address.
The document must be issued within the last 3 months.
The documents you have already submitted have successfully passed our confirmation process. As soon as the above card is received and approved, your account will be fully validated, and any restrictions that may have been imposed will be reviewed.

Confirm Now

Sincerely,
888poker Operations Team
Click to expand...
I resent it for you.

Regards
 
Igor G said:
My problem has been solved. You have helped me. Now I can withdraw money to my Skrill account. Thank you very much 🙂
Click to expand...
Your welcome.
 
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@888Rep could you please advise the powers that be that 888's casino daily free spins genie has been skipping work for the last few weeks? It seems that he has decided to go on vacation without letting anyone know so there was no arranged stand-in in his absence
 
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26 days and I still haven't received a response about my withdrawal. 😂😂😡😡😡😡
 
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I don't understand why so many people have problems with withdrawals.
I've made countless withdrawals and none of them took longer than 2 days.

Maybe I'm just a lucky little sack of poop. 🙂
 
@888Rep

Hi 888representative.
Two days ago I requested two withdrawals, as you can see:
1759801377325

First one got wan't processed (ok, this is expected) and you sent me an email that funds would go back to my main balance within 24 hours. 48 has passed and money is still pending

USER: TILTEDUCK
 
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aorodrigo said:
@888Rep

Hi 888representative.
Two days ago I requested two withdrawals, as you can see:
View attachment 394499

First one got wan't processed (ok, this is expected) and you sent me an email that funds would go back to my main balance within 24 hours. 48 has passed and money is still pending

USER: TILTEDUCK
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Sent over for you.

Regards
 
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ammje said:
26 days and I still haven't received a response about my withdrawal. 😂😂😡😡😡😡
Click to expand...
Sent a reminder over to them.

Regards
 
Hi @888Rep

I am presently visiting Ontario (physically there) and trying out the 888 Ontario App. I ran into some troubles with it giving me an error message about being unable to verify my location. It seems to be resolved now (I connected to a local wifi) but I was wondering if there is an error with the telephone number provided for the support team? 1-833-677-8890? I tried calling it but it said that the number is not in use?
IMG 20251009 191806
 
@888Rep I came here to report that I solved my account verification problem after more than 2 months of trying. I found a live chat in English, and the agent was very competent and asked for some explanations and a selfie with my ID, and I sent the other documents through the chat, and he made the changes to my account immediately.
 
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Alaercio da Rocha said:
@888Rep I came here to report that I solved my account verification problem after more than 2 months of trying. I found a live chat in English, and the agent was very competent and asked for some explanations and a selfie with my ID, and I sent the other documents through the chat, and he made the changes to my account immediately.
Click to expand...
Good to know, thanks
 
30 days without receiving my withdrawal, there is also no option to cancel my withdrawal, I have seen many players on Reddit in the same situation, what is happening with 888. 😡😡😡
 
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