Official 888 Poker Support Thread

[888Rep]

Nice tone. You're really making a lifetime customer here.

Hey there's no tones. I am asking you questions to see if I can help you.

 

[888Rep]

In past instances, I was playing two tables on 888 only. Today I was playing two tables on 888 and one on pokerstars. Pokerstars was running fine the whole time.

What are you using, phone - laptop. desktop?

 

[PuletJelek]

Hello 888Poker...
Accept Indonesian player please...

 

[Dobbler1]

What are you using, phone - laptop. desktop?

A desktop. Look, If you want to go down the rabbit hole to figure out what the problem is, PM me tomorrow, when I might have more patience with you. But I'm telling you that if GGpoker, ACR, pokerstars and partypoker all run consistently well on this computer, and your software doesn't, then it doesn't take a genius to draw some conclusions.

For the record, as someone who's looked after customers my whole life, some version of "I'm sorry to hear you're having problems, how can I help" is the correct approach. "The software is fine, let's find out what's wrong with your computer" is the wrong approach.

 

[888Rep]

A desktop. Look, If you want to go down the rabbit hole to figure out what the problem is, PM me tomorrow, when I might have more patience with you. But I'm telling you that if GGpoker, ACR, pokerstars and partypoker all run consistently well on this computer, and your software doesn't, then it doesn't take a genius to draw some conclusions.

For the record, as someone who's looked after customers my whole life, some version of "I'm sorry to here you're having problems, how can I help" is the correct approach. "The software is fine, let's find out what's wrong with your computer" is the wrong approach.

As far as I can see no one else is complaining about the issues that you are so I am trying to work out whats causing it.
Please contact support@888poker tomorrow and they will advise you.
Have a good evening!

Thanks

 

[888Rep]

Hello 888Poker...
Accept Indonesian player please...

I will get back to you regarding this as I'm not sure.

Thanks

 

[Dobbler1]

As far as I can see no one else is complaining about the issues that you are so I am trying to work out whats causing it.
Please contact support@888poker tomorrow and they will advise you.
Have a good evening!

Thanks

You're not, you're trying to do PR. If you were trying to help me, you'd PM me tomorrow like I asked. Your support, as I had already mentioned, has been useless in the past. I'm done with your company, and I'll gladly repeatedly share my experiences and dissatisfaction. Keep that same customer service attitude and I'm sure you'll do great against your competitors.

 

[Dobbler1]

Funny thing is, if you could have helped me, you might have actually had a customer for life. Instead you chose to go another way.

 

[888Rep]

Hello 888Poker...
Accept Indonesian player please...

Unfortunately, our services are not being offered to players located in Indonesia.

Regards

 

[Dobbler1]

As far as I can see no one else is complaining about the issues that you are so I am trying to work out whats causing it.
Please contact support@888poker tomorrow and they will advise you.
Have a good evening!

Thanks

Perhaps people have tried to use your support and found in unresponsive, so they gave up. If you're going to start with the conclusion that I'm wrong, then it's pretty hard to have a discussion. If you want to entertain the possibility that the problem is your software, then I would entertain the idea that it was something else, as unlikely as that seems to me. Or you could be dismissive of me too. That's an option.

 

[Dobbler1]

For your interest, when I submitted my last support ticket, I received an automated request for hand histories for the times when the problem occurred. I provided them the same day. I waited for a week and got no response. I then emailed again, and received the same automated request for hand history, which I AGAIN Provided the same day, which was responded to with a third request for the same information that had been attached to the previous emails (my email history shows the attachment, so it wasn't that I accidentally didn't attach them). Finally I get the response that they can't find any problem.

Given that, it shouldn't be difficult to imagine why I'm not enthusiastic to engage with your email support system.

 

[888Rep]

Hi there,

Kicking off on 28 August, 888poker launches the return of our ChampionChip Games. The boasts smaller, affordable buy-ins, mostly under $30, boasting massive guarantees!

The series will run through 6 September, with the much-anticipated $200,000 Main Event Multiflight capping off the action featuring a very affordable $60 buy-in.

The final table of the Main Event will be live streamed on our 888pokerTV Twitch channel on 6 September.

Our StreamTeam is also getting in on the action with their own live streams during the series, featuring ticket giveaways to the Main Event.



Click here for full information.
https://www.888poker.com/magazine/88...-over-500k-gtd

 

[rodnoy]

@888Rep
hey there! can i ask you in which countries Cardschat (BRONZE) tournaments is available?

 

[888Rep]

@888Rep
hey there! can i ask you in which countries Cardschat (BRONZE) tournaments is available?

Best if you ask the cardschat admin on this query,

Thanks

 

[Poker Orifice]

Could 888 PLEASE remove that ridiculous SPIN thing that comes up when you log in to play Poker. It is the stupidest thing ever. Nobody ever wins anything on it. It takes up time & space. It honestly just makes the site look very cheesy.

 

[888Rep]

Could 888 PLEASE remove that ridiculous SPIN thing that comes up when you log in to play Poker. It is the stupidest thing ever. Nobody ever wins anything on it. It takes up time & space. It honestly just makes the site look very cheesy.

A lot of players would complain big-time if we did that as they wouldn't be able to get tickets for free-rolls etc so can't see them removing it anytime soon but your feedback is noted.

Regards

 

[Atararo14]

Hello, my 888 poker account is Atararo14, my account was temporarily suspended on Sunday August 28th because I made a withdrawal request, I was asked to send the documents, I sent them on Sunday and my account is still not not open

 

[888Rep]

Hello, my 888 poker account is Atararo14, my account was temporarily suspended on Sunday August 28th because I made a withdrawal request, I was asked to send the documents, I sent them on Sunday and my account is still not not open

It can take up to 72 hours.

Regards

 

[padman400]

No rakeback on 888 I am afraid. Just freerolls and hand of the day. Rake is one of the highest when playing cash as well.

 

[888Rep]

Hi there,

I want to share with you the crazy last few days we’ve had on 888poker’s Blast.

One lucky 888poker player won $70,000 in our Blast Sit & Go, only four days after joining.

In addition, there have been three more massive wins ($400,000 combined) in the Blast format in the last month.



For full information click here.

 

[888Rep]

Hi there,

Hope you are doing well.



Brazilians Dominate ChampionChip Games with 10 Titles - UK Wins ME!



The latest edition of 888poker’s ChampionChip Games closed on September 6.

The series catered to a combined 26,028 entries and awarded $486,299 in prize money!



For full information click here.

 

[888Rep]

Hi there,





From 5-12/10/22, 888poker will host the Battle of Malta - The biggest event in Europe boasts a massive €1M GTD Main Event!



This event is a very-affordable €555 buy-in and has a wide array of side events for newbie players and pros alike.



As part of the BOM schedule, 888poker will run a special side event - The 888 Made To Play with €200 buy-in.



888poker is offering players the chance to win a luxury package to Malta, including a coveted seat to the Battle of Malta Main Event ticket – for as little as 1 cent via satellites!



For full information click here.

888poker Sponsors the 2022 Battle of Malta Boasting €1,000,000 GTD ME!

From 5-12/10/22, 888poker will sponsor the Battle of Malta at the Intercontinental Hotel. The biggest event in Europe boasts a massive €1M GTD Main Event!

www.888poker.com

 

[Sunz of Beaches]

For your interest, when I submitted my last support ticket, I received an automated request for hand histories for the times when the problem occurred. I provided them the same day. I waited for a week and got no response. I then emailed again, and received the same automated request for hand history, which I AGAIN Provided the same day, which was responded to with a third request for the same information that had been attached to the previous emails (my email history shows the attachment, so it wasn't that I accidentally didn't attach them). Finally I get the response that they can't find any problem.

Given that, it shouldn't be difficult to imagine why I'm not enthusiastic to engage with your email support system.

What desktop are you playing on and how much ram does it have? Did u ever do a clean reinstall of the software? Do u use any trackers or other programms?

Me for example i never have any problems with the 888 software and i played more than two tables and other sites at the same time in the past.

 

[mssmotilda]

I have not had any problems yet, but I just want to thank the CC team for the opportunity to communicate with the official representatives of the poker rooms here! I just know from my own experience, that it can take weeks to resolve problems with support via email. And of course thanks to the 888 Poker representative for the quick responses!

 

[Dobbler1]

What desktop are you playing on and how much ram does it have? Did u ever do a clean reinstall of the software? Do u use any trackers or other programms?

Me for example i never have any problems with the 888 software and i played more than two tables and other sites at the same time in the past.

32G of ram. No trackers. I keep my PC, OS and software updated and in good condition, and it runs all sorts of software, including editing software, with ease. I get that lots of people don't have problems, but the problem isn't that my PC is deficient or that I'm running unusual software that could be causing problems, because all I'm running is poker clients, a chrome web browser and some generic background Apps like dropbox.

Doesn't matter though. I'm tired of being treated like I should be thankful for the opportunity to give 888 my money. They clearly don't care about my business, so they don't have it. Everyone's got to do what they have to do, but personally I can't recommend strongly enough to move your money off their platform. Anyone who's reading this and thinking about making a first deposit, I have had no issues with GGpoker, Party Poker or Pokerstars. I would happily recommend all of them, just not 888