Official 888 Poker Support Thread

[sibkaz]

Вам нужно написать на [email protected] и они вас проконсультируют.

Спасибо

Thanks a lot

 

[Dontmindme]

Thanks - the support on 888 is always v bad, in my experience so far. Just thought it looked dodgy.

These are players from some regulated countrys. Surprised to the absolute max that support could not tell u this right away.

 

[doubledribl]

Can you please give me your poker user name?

spartaq7. The situation has not been resolved, and now I cannot register in tournaments. I sent my passport, driver's license, several bank statements and utility bills (for the last month) where my correct address is indicated.

 

[Moneyjoy]

I am unable to log to my888 account. My username is Moneyjoy.
Can you help me, please?
Best Regards.

 

[888Rep]

Hello from 888poker,

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[888Rep]

I am unable to log to my888 account. My username is Moneyjoy.
Can you help me, please?
Best Regards.

Sent these over for you guys.

Regards

 

[888Rep]

I am unable to log to my888 account. My username is Moneyjoy.
Can you help me, please?
Best Regards.

Can you please try again now?

Thanks

 

[888Rep]

spartaq7. The situation has not been resolved, and now I cannot register in tournaments. I sent my passport, driver's license, several bank statements and utility bills (for the last month) where my correct address is indicated.

Resolved so can you please try again now.

Thanks

 

[doubledribl]

Resolved so can you please try again now.

Thanks

You are simply a magician, so quickly solving a problem that has been bothering me for a long time. Thank you very much and good luck😉

 

[Poker Orifice]

Resolved so can you please try again now.

Thanks

Restored my faith in our 888 Rep.!!!!! Well done sir!!!

 

[ADRI7HO]

@888Rep

I tried to start the 888poker software on the PC and it wants to start a new update, but nothing happens, only this window

is there and the hoop spins forever, the update does not happen.

What should I do?

If I were to reinstall the software, would my settings be preserved and the problem solved?

Or should I wait a bit because you have the error?

 

[ADRI7HO]

@888Rep

I tried to start the 888poker software on the PC and it wants to start a new update, but nothing happens, only this window View attachment 358268

is there and the hoop spins forever, the update does not happen.

What should I do?

If I were to reinstall the software, would my settings be preserved and the problem solved?

Or should I wait a bit because you have the error?

@888Rep

It looks like the problem is solved now and I finally got around to updating the software.

 

[Kid_M]

When I make notes on any of my opponents, how long do they stay for?

E.g I add a note to a player from 10 years ago.

If I happen to come across that same player will the notes still be there or do they expire or reset after a certain time?

I ask as I take breaks from the game and come back after what can sometimes be a lengthy absence, I recall making a lot of notes at different times. I'm not sure if the notes have gone or I haven't seen those player's due to leaving the site or whatever else may have stopped us from running into each other again!

 

[Poker Orifice]

When I make notes on any of my opponents, how long do they stay for?

E.g I add a note to a player from 10 years ago.

If I happen to come across that same player will the notes still be there or do they expire or reset after a certain time?

I ask as I take breaks from the game and come back after what can sometimes be a lengthy absence, I recall making a lot of notes at different times. I'm not sure if the notes have gone or I haven't seen those player's due to leaving the site or whatever else may have stopped us from running into each other again!

I lost all of my notes on the last Update.

 

[Poker Orifice]

When I make notes on any of my opponents, how long do they stay for?

E.g I add a note to a player from 10 years ago.

If I happen to come across that same player will the notes still be there or do they expire or reset after a certain time?

I ask as I take breaks from the game and come back after what can sometimes be a lengthy absence, I recall making a lot of notes at different times. I'm not sure if the notes have gone or I haven't seen those player's due to leaving the site or whatever else may have stopped us from running into each other again!

When I'm playing MTT's on pokerstars I will often see players I have notes on from 2011 (not sure why the notes prior to 2011 don't show up but I see quite a few from 2011). Never happens on 888 because it seems they haven't figured out how to maintain a player's 'player notes' when they do updates.

I posted here on last Saturday mentioning I'd lost all of my notes on the recent update. Well today I've lost them all again lol (all the notes I'd once again made since Saturday, lol). Today while playing I got into a couple hands (on 888 SNAP tables) with a player who's name I immediately recognized and thought "WHat? No note?!?! Oh... ok... AGAIN it seems the notes are gone" (and then it dawned on me there weren't any notes on any of the players, lol)

 

[888Rep]

Hello from 888poker,
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[888Rep]

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[Poker Orifice]

Played a few freerolls today as a test for me to see if the site is running smoothly.
I'm still getting the 'not responding' thing happening at lease once an hour.

 

[888Rep]

Played a few freerolls today as a test for me to see if the site is running smoothly.
I'm still getting the 'not responding' thing happening at lease once an hour.

Have you tried a reinstall?

 

[Poker Orifice]

Have you tried a reinstall?

sadly... yes

 

[Youvraj365]

Have you tried a reinstall?

for me it's worst am logged in but not able to play any poker games.
is there any problem in the site?

 

[888Rep]

Hello from 888poker,

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[Nomahoners]

I’m m having issues making a withdrawal. Everytime I try to submit , it takes me to the verify id page. My drivers license that I submitted has a check mark beside it and says ‘ done ‘.

Customer service asked I submit a bank statement or utility bill but I can’t prompt the id verify to let me upload anything more.

Please advise on a solution.

 

[doubledribl]

Good day. I have to contact you again. I have two problems, firstly, all bonuses in the form of tickets and wheels were blocked for me, secondly, last Friday I won a 5.50 ticket through a mini tournament for 0.50 cents, took first place, but the ticket was not credited to me. I wrote to the online support service, also by email, but nothing changed. I'll add screenshots from the story below.

 

[888Rep]

I’m m having issues making a withdrawal. Everytime I try to submit , it takes me to the verify id page. My drivers license that I submitted has a check mark beside it and says ‘ done ‘.

Customer service asked I submit a bank statement or utility bill but I can’t prompt the id verify to let me upload anything more.

Please advise on a solution.

Please contact [email protected] and they will advise you.

Thanks