It has now been over a year since my original request for withdrawal. Several times a month I send Lock a note asking for an update. They respond with one of several boilerplate lies. Here are some highlights for your amusement:
"Quinn" writes on June 27, 2013:
"We are terribly sorry for the delay of your payout. The reason you’ve been waiting this long is due to a processing issue. Each 3rd party provider we work with can only send out so much on a daily/weekly basis, which has created a backlog."
"Diana" writes on Aug 26, 2013:
"Apologies again for the amount of time your cashout is taking. There are delays right now as we mentioned which means they're running much slower than we would all like. Your cashout will be sent and be with you as soon as we possibly can and at that time we will email you immediately."
"Jack" writes on Sep 30, 2013:
"We fully appreciate your frustration. We are dealing with a backlog of requests and this has to be worked through taking into account the limitations that the processor must operate under. We know this is not an ideal situation and as soon as we have an update you will be notified."
"Lance" writes on Oct 10,2013 (this is a good one):
"We currently use multiple providers, but due to their policies and procedures we need to make some changes. Once we're in a position to select another processor, that's exactly what we'll do to get your payout sent out."
"Quinn" writes on Dec 10, 2013:
"Due to processor limits, MTCN delivery can take longer than normal. But assure you that your payout verified and will receive your Pickup information soon."
"Quinn" writes on Jan 16, 2014 (occasionally they feed BS about some change they have made to speed up payouts):
"Your payout has been verified and is with our Cashier team for processing. We are very sorry for the delay but it should not be much longer now at all. We have implemented new solutions to help work though our backlog and begin to payout players at a faster rate."
"Mary" writes on Feb 15, 2014 (this one is awesome):
"We understand you are frustrated, but the Cashier Manager has assured us that you should not have to wait too much longer"
"Quinn" writes on April 8, 2014:
"All withdrawal requests are being honored and paid out. I'm afraid they are just taking quite a bit longer than we would all like at the moment. But assure you, you will receive your funds."
"Quinn" writes on June 8. 2014:
"We understand that our payout timeframes are quite long and that you are experiencing an extended delay in receiving your payout. This by no means is an ideal situation for both the company and our customers however rest assured that your payout will be sent. We are asking our customers continued patience while we work through the current backlog."
On the last one, let me comment on the "by no means is an ideal situation for both the company and our customers". Actually, IT IS ideal for the "the company". Lock has takes deposits, but never pays out the winnings. That means the player gets screwed over, but it's about as ideal as it gets for Lock.
PLEASE DO NOT SUPPORT THE LOW LIFE THIEVES AT LOCK POKER BY DEPOSITING OR PLAYING IN THEIR ONGOING SWIDLE