Official 888 Poker Support Thread

[finaltable1]

Nice hand, Congrats to Gavrila!
888 live was quite nearby...

 

[888Rep]

When you finally launch tournaments in your new browser version, we are already waiting for 2 months.

This is being worked on. Probably will be launched towards the end of the year.

 

[_mauser_658]

did you get your weekly rake back this week? 50% extra rakeback?

 

[888Rep]

did you get your weekly rake back this week? 50% extra rakeback?

We had a technical issue and players will get it in the next few days (as stated in the T&Cs- we have 72 hours to grant it.



Thanks

 

[Edu1]

right now, 888 is not working in App or software for me

"something went wrong please try again later"

 

[Highfish]

right now, 888 is not working in app or software for me

"something went wrong please try again later"

Welcome to the club.

 

[888Rep]

right now, 888 is not working in app or software for me

"something went wrong please try again later"

Is it ok now?

 

[Poker Orifice]

It is unfortunate to see how 888 has chosen to structure their big $100k freeroll
I managed to make it into Day2 with one of my tickets Unfortunately I only have ~4bb's
I see in my account I still have 6x Day1 tickets. But I am not able to use any of them. It would've been great if we could've used some of them and then have our largest stack be used in Day2 (or maybe even better would be to add up all of your Day1 stacks combined).

The way 888 has set this up, it doesn't motivate players to put in more volume to obtain more Day1 tickets. Doesn't make sense to me & I've noticed a pattern in the past too. It sure would be great if the powers that be were to inquire with someone like Aaron Barone (abarone68) their newly acquire Twitch Streamer (& fwiw, probably the very best player on the 888 team today). This guy knows what the players want

 

[Poker Orifice]

One more 'suggestion'...
The short expiry dates on Tournament tickets purchased via Gold Coins (ie. 30days I think it is?) seems unnecessary. Why put such a short expiry date on the MTT tickets? It just seems like a money grab by 888. (fwiw, today I see I have a ticket expiring... I can't play MTT's today so here I am playing some 10-to-1 longshot Satellite... that I don't even want to play in tbh).

I truly believe that 888Poker could become a much better, more competitive site if they were to access the experience & knowledge of someone like Aaron. (I realize they already are... but why not take this up a notch... or ten???)

 

[emzadii]

it'd be great if the replay window can display chips in BB, too

 

[888Rep]

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[Sunz of Beaches]

Hello from 888poker,

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With a historic 10,043-player field and a $93,399,900 prize pool, the ambassadors showcased skill, determination, and camaraderie on poker’s grandest stage.

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There have been pretty good reviews posted about the 100k freeroll yesterday and i could not agree more about them.

Please dont ignore those reviews and send them over.

 

[MrMinistr]

Hi all! Help me figure out why I was blocked and restore my account. There was no money on the account at the time of blocking, so the question is not about finances. Below is the correspondence with the support, which does not explain anything concrete.​ Subject​ MrMinistr Restore account access Reference # 230502-006916​

Response (09/05/2023 01.32 PM) Dear Oleksandr, This is Poker Operations at 888poker and we are contacting you with regards to your account with username "MrMinistr". Thank you for your email. Please note that according to our User agreement: "In the event that the Company has reasonable suspicion that a user of the Service is abusing or attempting to abuse a bonus, offer or other promotion, or is likely to benefit through abuse or lack of good faith from a gambling policy adopted by the Company, then the Company may, at its sole discretion, deny, withhold or withdraw from any user any bonus, offer or promotion, or rescind any policy with respect to that user, either temporarily or permanently, or terminate that user's access to the Services and/or block that user's account." For more details, please visit the following link: https://www.888poker.com/security-and-privacy/user-agreement-nonuk/ Regards, Poker Operations 888poker Response (03/05/2023 10.22 AM) Dear Oleksandr, Thank you for contacting 888poker . I have forwarded your email to the relevant department, who will reply to you within the next 72 hours. Thank you for your patience. Kind regards, Jerico E. Member Support Representative https://www.888poker.com ************************************************ 18+ Play responsibly! - www.888.com/Responsible-Gaming Customer (02/05/2023 10.30 PM) I came up with this problem:"My login MrMinistr. When authorising, it says:"Your account has been temporarily disabled. For immediate assistance please click here, otherwise please check your email inbox." In my email inbox there isn't email from 888Poker, where is the my account has been temporarily disabled. Personal information: Oleksandr B******, Ukraine, Dnipropetrovsk region, the city of Kamianske,***************** I need your help. [email protected]" In response, they wrote to me: "Dear Oleksandr, This is Poker Operations at 888poker and we are contacting you with regards to your account with username "MrMinistr". During a routine review on your account with us, it has come to our attention that you have been intentionally using a number of technics to try to abuse and take advantage of our bonus system. We have also been noticing that you often register in tournaments and / or sit at poker cash tables with your deposited amount, without having any activity going on in the respective games. We kindly ask you to explain the behavior mentioned above. Once we have received your explanation, we will be able to continue the investigation. In the meantime, you will be unable to access your account and any withdrawal requests will be put on hold until the subject has been resolved. Regards, Poker Operations 888poker" My explanation of the situation: "I've been playing at 888Poker for a long time, mostly freerolls and micros. I don't understand what series of tricks I used to abuse your bonus system. If this happened, then not out of malice, but out of ignorance. I work during the day, so I play poker at night. It happened that I register in tournaments and cash tables, but due to fatigue I fall asleep at the computer, so there is no activity in the games at this time. Please understand me and give me the opportunity to continue to enjoy the game at 888Poker."

 

[edenman1]

Hi 888, I have been unable to spin the winner spinner wheel for quite a while now.. It wont load, just spins away trying to load, even after the latest update. Please help! Username is edenman1

 

[19aleks57]

Hello 888! Again I can't log in, I installed a new version, updated my password, it was fine for 5 days, now the same rake.SRoman18.

 

[888Rep]

Hello 888! Again I can't log in, I installed a new version, updated my password, it was fine for 5 days, now the same rake.SRoman18.

The same rake?

 

[888Rep]

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[Highfish]

888 not loading!

 

[bullkk]

I want to buy tickets for $1 in the store? but it does not work... (((

 

[Highfish]

Managed to log in, registered in 3 tourneys and now site is totally freezing. Funny, not.

 

[888Rep]

Managed to log in, registered in 3 tourneys and now site is totally freezing. Funny, not.

Please contact [email protected] and they will advise you.

Thanks

 

[888Rep]

I want to buy tickets for $1 in the store? but it does not work... (((

Please contact [email protected] and they will advise you.

Thanks

 

[Highfish]

888 software really sucks more and more. Not a day goes by that the site is not freezing. Just registered in 4 blast tourneys got my usual freeze and just blinded out without anything I can do.
Really sucks big time!

 

[888Rep]

888 software really sucks more and more. Not a day goes by that the site is not freezing. Just registered in 4 blast tourneys got my usual freeze and just blinded out without anything I can do.
Really sucks big time!

You have too many tables/Apps open that your device can cope with.

Regards

 

[Highfish]

You have too many tables/apps open that your device can cope with.

Regards

My PC is last generation (bought 2 months ago) and when I play poker I have no other applications open.
If I understand your post correctly, I guess it's already too much when I open 4 tables? That does not speak well for the 888 software.

On PS I used to play 24 tables with Hud on much weaker PC's with no problems.