Official 888 Poker Support Thread

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I have never contacted 888 support, but I have not received a response from Pokerstars support for 3 weeks.




Life is a game , play beautiful
 
chaviiiis said:
I DONT WANT TO BE RUDE WITH YOU AT ALL...

... IVE HAD A LOT O OF PAYMENT PROMOS ISSUES WITH 888... UNANSWERED EMAILS AND MANY SHADY STUFF... AND THEY GAVE ME THAT 8X10?.... WHEN I HAVE TO WAGGER 1000 EACH 10 DOLLAR TO RECEIVE IT..
THEREFORE I CANT MAKE ANY WITHRAWALL OTHERWISE ILL LOSE THAT "PROMO"

REALLY.... WTF!
IM ANGRY WITH 888 NOT WITH YOU...
Sorry if you are not happy about the welcome promotion but you must realise that all sites have wagering requirements to bonuses and if you are not happy with clearing them then you don't need to use any of it..

Thanks
 
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fjt84zX said:
So as far as I see the $88 bonus contains tickets worth $8 and a pending bonus of $80...but then it says that "The Pending Bonus granted under the Promotion is granted to you in a restricted state that may not be accessed nor wagered with, but are released into a player’s real-money bankroll incrementally as he/she accumulates Bonus Points." -> So this means that I'm not able to play with those $80 only if I earn the required bonus points first, right? So this means that I still have to play with my own money first in order to receive your "$88 free"? I might be stupid but this doesn't sound like free for me...


Thanks for your response!
I'm afraid poker sites are not a charity and most bonuses have wagering requirements no matter what site you are playing on and if you ask most players they will tell you that the bonuses are a good deal and very generous from 888.

Regards
 
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I like the new format. Only personal issue I have is a used bonus for 1 dollar casino play but when I go to casino there was no credit. Id love if that could somehow be reverted back to bonus if possible? Thank you
 
888Rep said:
I'm afraid poker sites are not a charity and most bonuses have wagering requirements no matter what site you are playing on and if you ask most players they will tell you that the bonuses are a good deal and very generous from 888.

Regards


Look, the question isn't if your poker site or other sites are a charity or not. The true problem is that you lie to us when you promote your site telling that there is a "$88 free bonus, no deposit needed", when in reality only $8 are free, the other $80 is just a regular bonus (same as you can get at every other site) where you actually have to play with your own money first in order to get that cash. So either change the description or admit that you are communicating false information to us... 😱

And giving out free money isn't about charity anyway. We both know that these small gifts should be given in order to let the players try out your site before depositing large sums from their own pockets...but if you manage to gain a new costumer with this gift who will play at your site for years, then on the long run your "investment" will actually generate a nice profit for you.


Also would you be so kind and show me a link or something where I can read more about the number and type of tournaments you host? Thanks!
 
fjt84zX said:
Look, the question isn't if your poker site or other sites are a charity or not. The true problem is that you lie to us when you promote your site telling that there is a "$88 free bonus, no deposit needed", when in reality only $8 are free, the other $80 is just a regular bonus (same as you can get at every other site) where you actually have to play with your own money first in order to get that cash. So either change the description or admit that you are communicating false information to us... 😱

And giving out free money isn't about charity anyway. We both know that these small gifts should be given in order to let the players try out your site before depositing large sums from their own pockets...but if you manage to gain a new costumer with this gift who will play at your site for years, then on the long run your "investment" will actually generate a nice profit for you.


Also would you be so kind and show me a link or something where I can read more about the number and type of tournaments you host? Thanks!
The thing is that all the information regarding bonuses is in the terms and conditions but unfortunitely no many read them until after they join.
Here are a couple of links that may help,
https://888.com/help/app/home/p/4/?...UlWQzRCUUJoM2wxZzBsRUFBWUFTQUFFZ0xDR2ZEX0J3RQ..

https://www.888poker.com/

Regards
 
888Rep said:
The thing is that all the information regarding bonuses is in the terms and conditions but unfortunitely no many read them until after they join.
Here are a couple of links that may help,
https://888.com/help/app/home/p/4/?...UlWQzRCUUJoM2wxZzBsRUFBWUFTQUFFZ0xDR2ZEX0J3RQ..

https://www.888poker.com/

Regards

In my opinion it doesn't matter if the correct information is available or not in the terms and conditions section until here, on cardschat, it is said that there is a "$88 free bonus, no deposit needed". This statement is false and misleading!

I also checked your link, but I still can't find there exactly what tournaments are you running. I would like to know more about the freerolls and micro tournaments you have...
 
fjt84zX said:
In my opinion it doesn't matter if the correct information is available or not in the terms and conditions section until here, on cardschat, it is said that there is a "$88 free bonus, no deposit needed". This statement is false and misleading!

I also checked your link, but I still can't find there exactly what tournaments are you running. I would like to know more about the freerolls and micro tournaments you have...
You can check them all on the site if you download the poker client as you don't need to deposit to do this.
There are plenty of freerolls and lots of micro games to play.
If you check one of thoses links you can read about the freeroll.
https://www.888poker.com/888poker-club/
https://www.888poker.com/poker-promotions/new-app-celebration/

Regards
 
fjt84zX said:
In my opinion it doesn't matter if the correct information is available or not in the terms and conditions section until here, on cardschat, it is said that there is a "$88 free bonus, no deposit needed". This statement is false and misleading!

I also checked your link, but I still can't find there exactly what tournaments are you running. I would like to know more about the freerolls and micro tournaments you have...
That is correct you get the free money put into your account but it's up to you if you want to fullfil the wagering requirements to clear it for withdrawal.

Regards
 
888Rep said:
That is correct you get the free money put into your account but it's up to you if you want to fullfil the wagering requirements to clear it for withdrawal.

Regards


No that's not correct, because: "Promotion is granted to you in a restricted state that may not be accessed nor wagered with" and is released "into a player’s real-money bankroll" only after the player "accumulates Bonus Points"! So no, until you don't play with your own money first you not only can't play with that bonus money, but you don't even see it in your account!

I keep on with my opinion that stating that the $88 is a free, no deposit needed type of bonus is false and misleading (only $8 of it is truly free)...but to be honest I think we both know that misleading is just what you want it to be...
 
888 bonus

Seems I'm not the only one having issues with the 888 bonuses. Invited a friend a week ago and still haven't seen the $15 bonus or free ticket they supposedly offer. Also friend hasn't received any email, tickets or the $88 (free) bonus. Maybe I expect too much from these sites, but it dies seem to be false advertising. Any hints on how to resolve would be appreciated.
 
used to play there but now cant download the poker site...too many shitty updates maybe. tried to download for two months..keeps stopping and restarting then times out...no its not my connection or computer.
 
fjt84zX said:
In my opinion it doesn't matter if the correct information is available or not in the terms and conditions section until here, on cardschat, it is said that there is a "$88 free bonus, no deposit needed". This statement is false and misleading!

If you feel, you are the victim of misleading adverticing, then I suggest, that you ask to get all your money back. Oh wait.... you did not pay anything.....😉

fjt84zX said:
I also checked your link, but I still can't find there exactly what tournaments are you running. I would like to know more about the freerolls and micro tournaments you have...

In you download the poker client, you can see the tournament schedule in the lobby. There is a wide selection of tournaments with buyins from 1$ to 109$. There are also a lot of satellites as well as SnGs.
 
wildfire32 said:
Seems I'm not the only one having issues with the 888 bonuses. Invited a friend a week ago and still haven't seen the $15 bonus or free ticket they supposedly offer. Also friend hasn't received any email, tickets or the $88 (free) bonus. Maybe I expect too much from these sites, but it dies seem to be false advertising. Any hints on how to resolve would be appreciated.
Please mail [email protected] and they will look into your account and advise you.

Thanksw
 
fundiver199 said:
If you feel, you are the victim of misleading adverticing, then I suggest, that you ask to get all your money back. Oh wait.... you did not pay anything.....😉



In you download the poker client, you can see the tournament schedule in the lobby. There is a wide selection of tournaments with buyins from 1$ to 109$. There are also a lot of satellites as well as SnGs.


1. I just don't like this style of advertising which unfortunately is very common nowadays...where sites would do absolutely anything in order to make you deposit...

Back then when I started playing online poker rooms were giving you $20-25 or even more real money just for registering at their site and they were also running regular freerolls with prize pools as high as $1000-1500 (and you could actually win cash, not only tickets or bonuses) and without any special entry conditions or other tricks attached (+ you could get really nice bonuses, prizes and rakeback). But then the whole industry collapsed, a gazillion new sites were opened, every one of them went greedy and hunting for new players and here we are now...

2. I'll do that if I decide playing there, but at the moment I don't think I would anyway. 😛 Also I think it's pretty primitive that you have to download their client in order to check that when many other sites offer you a list or some kind of description of their regular tournaments on their webpage.
 
fjt84zX said:
1. I just don't like this style of advertising which unfortunately is very common nowadays...where sites would do absolutely anything in order to make you deposit...

Back then when I started playing online poker rooms were giving you $20-25 or even more REAL money just for registering at their site and they were also running regular freerolls with prize pools as high as $1000-1500 (and you could actually win cash, not only tickets or bonuses) and without any special entry conditions or other tricks attached (+ you could get really nice bonuses, prizes and rakeback). But then the whole industry collapsed, a gazillion new sites were opened, every one of them went greedy and hunting for new players and here we are now...

2. I'll do that if I decide playing there, but at the moment I don't think I would anyway. 😛 Also I think it's pretty primitive that you have to download their client in order to check that when many other sites offer you a list or some kind of description of their regular tournaments on their webpage.
Instant no download version here.
https://ndl.triple8holdem.com/#
We have loads of freerolls going on everyday fyi.


Regards
 
fjt84zX said:
Back then when I started playing online poker rooms were giving you $20-25 or even more REAL money just for registering at their site and they were also running regular freerolls with prize pools as high as $1000-1500 (and you could actually win cash, not only tickets or bonuses) and without any special entry conditions or other tricks attached (+ you could get really nice bonuses, prizes and rakeback).

Considering that Full Tilt had used player deposits to fund some of their expenses, one has to wonder, how sustainable all of this really was. And there was also the "POTRIPPER" scandal, which happened during this period. Regardless 2005 is not coming back, so why not appreciate and enjoy, what online poker has to offer today? Yes you have to deposit and play with your own money, but it should be obvious, that poker sites need rake income to survive, so we cant all be "freerollers" 🙂
 
fjt84zX said:
Also I think it's pretty primitive that you have to download their client in order to check that when many other sites offer you a list or some kind of description of their regular tournaments on their webpage.


Downloading and installing the client only takes a few minutes, and it also gives you a chance to check out the software to see, if you like it. Maybe play a freeroll or some play money tables. Uninstallation, should you decide to not play there, takes seconds. I have done that with multible poker sites, where I dont currently play.
 
The client gives me error 404 page not found when i try to go for a free spin. I've emailed support as well 2 days ago but haven't got any reply.
 
fundiver199 said:
Considering that Full Tilt had used player deposits to fund some of their expenses, one has to wonder, how sustainable all of this really was. And there was also the "POTRIPPER" scandal, which happened during this period. Regardless 2005 is not coming back, so why not appreciate and enjoy, what online poker has to offer today? Yes you have to deposit and play with your own money, but it should be obvious, that poker sites need rake income to survive, so we cant all be "freerollers" 🙂


Just because there were problems with a few sites otherwise it was a very profitable period for both the players and poker rooms. Look, I understand that those days are gone, the market is much smaller now and so are everything what they can offer to us, but IMHO these bonuses are just some kind of bad jokes even for these days...free $8 sign up bonuses, $50-100 freerolls where the top prize is a $5 MTT ticket, $10 bonuses for which you have to produce a huge amount of rake to be yours, etc...

But you are right...today me and many others are really playing only because poker is fun. Back then you could also win some money beside having a good time...but now, playing 3 hour tournaments against thousand of players for a $1 ticket or a few cents is anything but profitable...so we are playing for fun, not for the money...
 
fundiver199 said:
Downloading and installing the client only takes a few minutes, and it also gives you a chance to check out the software to see, if you like it. Maybe play a freeroll or some play money tables. Uninstallation, should you decide to not play there, takes seconds. I have done that with multible poker sites, where I dont currently play.


Well, good for you...but personally I don't like to install anything on my computer only if it is really necessary...

And I also don't care about the poker site's software...I am more interested in what they offer...If that's good then I can tolerate the bad design or the stupid avatars... 🙂
 
Honestly i don't care about the design of the room
What i hate most is that their freerolls are all with more then 5K people
wasting time playing them
 
Support

I am having trouble getting an answer from support at 888. I recieved a scratch card for level 95 that didnt work due to "technical difficulties" and contacted them and never received a response.

SedBo11ocks is my screenname at 888
 
ScottyDee said:
I am having trouble getting an answer from support at 888. I recieved a scratch card for level 95 that didnt work due to "technical difficulties" and contacted them and never received a response.

SedBo11ocks is my screenname at 888




Seems Im also having trouble releasing my bonus even though I play lots on the casino
 
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