Official 888 Poker Support Thread

[fundiver199]

A bit of good news for everyone trying to withdraw their money from 888 Poker. During the weekend I received an email confirming, that my withdrawal request had been approved, and now the money (SEK 1.500 or around $155) has arrived in my bank account. Before this happened though, 888 support decided to illustrate their high level of professionalism by sending me this email:

....................................................................................................................................

Hello.

Thanks for reaching out.

To verify your account and to be able to handle future withdrawals, you will need to provide the bank statement that has been requested form relevant department.

In our terms & conditions, we have informed, that we can whenever needed to verify/confirm information we will request documents.

We wish you a great day.

Regards,
888
......................................................................................................................................

So not only did support ask me to send a document, they already received 3 weeks earlier, as they apparently do with many people. They also managed to ask for it, when their collegues had already approved my withdrawal. 2½ weeks ago I send the email quoted below to 888 Support, which was never replied to and apparently also never read.

Instead I suspect, that I only got a (100% useless) answer from support yesterday, because I had been making some noise here over the weekend. Presumably the 888 Rep send a message to them saying something like "can you please reply to this annoying guy, who is writing bad things about us in a forum", and then someone was like "sigh I guess, I have to do it", but did not bother to even read my emails or follow up on the status of my case. Or for that matter sign with their actual name instead of just "888".

.......................................................................................................................................

Hi 888 Poker

More than 72 hours has passed now, but thats ok. I am writing in english now, because presumably nobody at 888 Poker understand swedish. If that was the case, you would not send me an email requesting "a picture of my account statement problems for the last 3 month", "a picture of my banks SWIFT/BIC" and other similar nonsense. I am writing again, because I kind of anticipate, that you will ask me to upload documents at this site, as you did in the email:

Cashier

This is however not possible, because I dont have a password to 888 Poker. This is because, I log on with swedish Bank-ID, as presumably everyone else in Sweden. And for that reason, when I try to "change" my non-existing password, the system does not recognize my email, phone number or username (fundiver198) and return the answer: "It seems like the data you´ve entered is incorrect. Please try again." So unless you can give me some other way of sending you documents, you will have to receive them by email, as you already did.

For your information I have cancelled my withdrawal request, since there is no point in having a pending request for weeks or month, while this bureaucratic nonsense is being sorted out. Please let me know, when I can make a withdrawal request and expect this to be processed instead of met with requirements of sending you a copy of my mothers drivers licence, which must be in russian and also show her current occupation. Have a wonderfull day!

Best regards,

(my name)

...........................................................................................................

So I basically asked 888 Poker to confirm, when their reverification nonsense was completed, so that I could withdraw my money. And also kind of confirm, that it was ok for them to get my document by email or alternative instruct me, how I could send them, when that log-on was not working. But I never received a reply, and 2 weeks later I had lost patience and decided to just try to request a withdrawal and see, what happened.

And now I have my money back, which then "only" took a bit more than 3 weeks. I think, the above communication kind of speak for itself, and I am pretty much done with 888 Poker at this point. There are so many other places to play, so there is no need for anyone to expose themselfes to this level of bureaucratic nonsense, incompetence and frankly arrogance from customer support staff.

 

[888Rep]

They asked me for proof of deposit through Skrill and it turns out that now I have a problem with Skrill, since it is the means by which I deposited, they do not give me the receipts since my Skrill account is blocked or does not work, so what solution do they give me? Nick:Timba_raza id 817925191

Sent over for you.

Regards

 

[fundiver199]

Its also worth dwelling a little about, why 888 Poker now apparently rutinely require all their customers to send bank statements in order to process even a small withdrawal. Here is, what is stated on the swedish version of their webpage (actual text in english):

Uttagspolicy | 888poker.se

Lär dig spela Texas Hold'em | 888poker.se

www.888poker.se

....................................................................................................................

According to the withdrawal policy, members may be required to prove their identity before a cash withdrawal can be made from their account. This verification process is to prevent online fraud.

Main verification documents

1. Photo ID: A copy of the current photo ID is required for your first withdrawal request. This ID can be a copy of your passport, driver's license, or national ID card. What we specifically need is the page with photo of the ID card for our verification check. Make sure that all the details, including your name, photo, and signature, are visible on the document.
2. Credit and debit cards: A copy of the front and back of the credit card that you use as a payment method. Please make sure that all details are clear so that we can carry out the verification quickly and accurately. For security reasons, please mask the middle eight digits on the copy of the front of the card and the three-digit security code on the copy of the back of the card.
3. Proof of address: This can be sent in the form of an electricity/gas/phone bill or a credit card statement. It must be an up-to-date document, where your full name and address, which you have registered with us, is stated. If you provide a credit card statement, please mask the middle eight digits of the credit card number.
4. Electronic identification via Bank-ID.

Note: Depending on the payment method you used to deposit funds into your account, in some cases you may be required to present several of the aforementioned documents or additional identification documents that are not included in the list above.

.............................................................................................................

Number 1-3 should be very familiar to everyone, who play on online gambling sites and dont require any further explanation. Number 4 is basically a swedish online signature, that can be used to sign tax declarations and many other official things. So what is it then, that a bank statement can do, which these 4 types of documents have not done already?

Its not proof of identity, this was done already with 1) and 4). Its also not proof of adress, since an account statement from a swedish bank does not even show the adress of the owner. It can be used to verify, that deposits were made with a card or from an account belonging to the person owning the account on 888. But this can also be done by 2) and perhaps asking for this again, when a new card was used. As it was in my case.

The only further information, 888 get from seeing an account statement, is an indication of, where the player was located, when they played on the site. As everyone know, there are restricted locations, and for people playing under a swedish license this is actually everywhere except Sweden. So 888 can use an account statement to confirm, I was actually in Sweden, when I played on the site, from the statement showing transactions in SEK and not mainly showing transactions is say USD from visit to stores or ATMs during a visit to the USA.

I can understand, why 888 might want to carry out this kind of control, if I had won some highroller and asked to withdraw $100k. But when I won $30-50 playing some micro and low stakes games over a period of 2 weeks, this seems a bit excessive to say the least. But maybe thats just me. 888 can run their business, as they wish, and its going great with them now being number 21 on this list of site activity. So why care about giving customers a good experience, when they have so many of them already.

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[shanest]

anyone else's sportsbook disappear from the client? disappointing with no communication

 

[fundiver199]

The comedy of 888 Poker support continue. Yesterday they send me this, AFTER my money had already arrived in my swedish bank account:

............................................................................................

Hello.

Thanks for reaching out.

To verify your account and to be able to handle future withdrawals, you will need to provide the bank statement that has been requested form relevant department which all information need to be visible as informed from the relevant department.

If your bank dont provide all information in the document, you need to contact them for the right document.

We wish you a great day.

Regards,
888

................................................................................................

So still no recognition of the fact, they already received a bank statement 3 weeks ago by email, even though I repeated this in the email, they are now replying to. For that reason its unclear to me, if this bank statement was ever forwarded to "relevant department", or if its still just sitting on a mail server somewhere. So basically I dont know, if my "reverification" was successfull, or if I was just lucky, that someone decided to approve my withdrawal anyway.

Now obviously I am not going to bother any more with this, since I already got my money back. But if that was not the case, I would have no idea, what to do now. Was there something wrong with the document I send? Nobody have informed me about this, and the support person clearly does not know either, since the sentence is begun with "If....."

And who are "them", which I need to contact? If it is the "relevant department", I have no way to contact these people, since 888 only provide an email adress to their support team, and I can still not log on to that safe cashier page, where I was supposed to upload my document. Which by the way the support team has also still not reacted to in any way, even though its 3 weeks ago, that they were informed about this.

Or are "them" my swedish bank? In that case 888 is totally delusional, if they think, I can call a swedish bank and ask them to issue an account statement in a different way, which suits 888 better. An account statement is something, I print out myself from my internet bank, and it is, as it is. I am sharing this to show, how utterly useless 888 Pokers support is, which help explain, why others struggle with this reverification nonsense for month.

 

[pokersztar]

You’ve Been Eliminated! 🤔

I was just browsing between tournaments when I suddenly received this notification:

You’ve Been Eliminated!
You were placed 32764 out of 2 entries.
You can still re-enter and get -843485490 chips (Currently OBB)
for the next 1 minute.
LEAVE | RE-ENTER

I wasn’t even playing in that tournament at the time, so I’m wondering how this could happen. The -843,485,490 chips is also pretty strange. 😂

Has anyone else experienced something similar? Is this just a temporary display/UI bug, or could there be another explanation?

 

[Brigistul]

The comedy of 888 Poker support continue. Yesterday they send me this, AFTER my money had already arrived in my swedish bank account:

............................................................................................

Hello.

Thanks for reaching out.

To verify your account and to be able to handle future withdrawals, you will need to provide the bank statement that has been requested form relevant department which all information need to be visible as informed from the relevant department.

If your bank dont provide all information in the document, you need to contact them for the right document.

We wish you a great day.

Regards,
888

................................................................................................

So still no recognition of the fact, they already received a bank statement 3 weeks ago by email, even though I repeated this in the email, they are now replying to. For that reason its unclear to me, if this bank statement was ever forwarded to "relevant department", or if its still just sitting on a mail server somewhere. So basically I dont know, if my "reverification" was successfull, or if I was just lucky, that someone decided to approve my withdrawal anyway.

Now obviously I am not going to bother any more with this, since I already got my money back. But if that was not the case, I would have no idea, what to do now. Was there something wrong with the document I send? Nobody have informed me about this, and the support person clearly does not know either, since the sentence is begun with "If....."

And who are "them", which I need to contact? If it is the "relevant department", I have no way to contact these people, since 888 only provide an email adress to their support team, and I can still not log on to that safe cashier page, where I was supposed to upload my document. Which by the way the support team has also still not reacted to in any way, even though its 3 weeks ago, that they were informed about this.

Or are "them" my swedish bank? In that case 888 is totally delusional, if they think, I can call a swedish bank and ask them to issue an account statement in a different way, which suits 888 better. An account statement is something, I print out myself from my internet bank, and it is, as it is. I am sharing this to show, how utterly useless 888 Pokers support is, which help explain, why others struggle with this reverification nonsense for month.

I never deposited on 888 exactly because of these ridiculous withdrawal conditions. If a site accepts deposits without asking for anything, then it should also accept withdrawals to the same method without extra documents added later. On PokerStars and GGPoker you deposit with your card → you withdraw to your card, simple. With 888 it feels more like a way to make you give up your withdrawal. Really bad.It doesn’t feel right that 888 asks for additional documents only when you want to cash out, especially if the deposits were already approved with that exact card.If they really want to be fair with players who want to withdraw funds, then they should do it like GGPoker, where you simply add a separate fund password for withdrawals — different from the login password. That’s a normal and transparent system. But 888 doesn’t do this, because they clearly have reasons to make you give up your withdrawal. That’s why they lose so many potential depositors. Very bad.Too many players complain about these withdrawal conditions. That’s exactly why I won’t deposit any money until I’m sure I can withdraw without problems and without getting frustrated. If a site wants to be fair, withdrawals should be as simple as deposits — not a maze of extra requirements that appear only when you want your money.

 

[pokersztar]

anyone else's sportsbook disappear from the client? disappointing with no communication

I only have access to the poker platform. Sportsbook and casino are restricted, unavailable.

 

[Like2Play2]

I have a problem with 888poker that the chat has not been able to solve for about 2 years now.
I would like to talk to a representative that can help me

 

[Brigistul]

I have a problem with 888poker that the chat has not been able to solve for about 2 years now.
I would like to talk to a representative that can help me

If the chat hasn’t helped you all this time, the only thing that usually works with 888 is sending them an email directly. They reply slowly, but at least you reach someone who can manually check your account. Unfortunately, they don’t have a live representative for complicated issues. Hope you manage to get it sorted.

 

[888Rep]

I never deposited on 888 exactly because of these ridiculous withdrawal conditions. If a site accepts deposits without asking for anything, then it should also accept withdrawals to the same method without extra documents added later. On PokerStars and GGPoker you deposit with your card → you withdraw to your card, simple. With 888 it feels more like a way to make you give up your withdrawal. Really bad.It doesn’t feel right that 888 asks for additional documents only when you want to cash out, especially if the deposits were already approved with that exact card.If they really want to be fair with players who want to withdraw funds, then they should do it like GGPoker, where you simply add a separate fund password for withdrawals — different from the login password. That’s a normal and transparent system. But 888 doesn’t do this, because they clearly have reasons to make you give up your withdrawal. That’s why they lose so many potential depositors. Very bad.Too many players complain about these withdrawal conditions. That’s exactly why I won’t deposit any money until I’m sure I can withdraw without problems and without getting frustrated. If a site wants to be fair, withdrawals should be as simple as deposits — not a maze of extra requirements that appear only when you want your money.

Thanks for your feedback which I have sent over to management.

 

[Like2Play2]

If the chat hasn’t helped you all this time, the only thing that usually works with 888 is sending them an email directly. They reply slowly, but at least you reach someone who can manually check your account. Unfortunately, they don’t have a live representative for complicated issues. Hope you manage to get it sorted.

I did send an email to what I thought was 888casino, but no reply.
I will wait for their reply,
Thank you for telling me this. Cuz usually when I send an email to a poker site they reply within 24 hours.

 

[samir77]

So, i redeemed a casino free spin in 888poker but i dont see any option to get to use it . It says its valid for games like millionaire genie scratch and 17 more but don't know which one these games are and where exactly is the option to use free spin?

 

[Warrior1961]

Hola a todos,

Bienvenido al hilo oficial de soporte y comentarios de CardsChat.

¡Soy tu nuevo representante de 888 en los foros de CardsChat! Estaremos disponibles con regularidad y encantados de ayudarte con todas tus preguntas y comentarios. Nos encanta escuchar nuevas ideas de la comunidad de póker, ¡así que no dudes en compartirlas!


¿Aún no tienes una cuenta en 888? Regístrate aquí: 888 Poker

Los nuevos usuarios reciben un paquete de bienvenida muy completo:
-$88 gratis (¡sin necesidad de depósito!)
-Bono de bienvenida de hasta $400 dependiendo del monto del depósito.
-Además, los depositantes obtienen: entrada gratuita al Freeroll de $100,000 para primeros depositantes, entrada gratuita al Freeroll de $1,000 para depositantes y 7 entradas al Freeroll de $500 para primeros depositantes.

-Consulta los detalles y términos aquí: http://www.888poker.com/poker-promotions/your-welcome-package/welcome-bonus.htm


También nos aseguraremos de anunciar aquí mismo todas nuestras promociones más importantes.

¡Nuestro evento principal en este momento son nuestros torneos freeroll Live the Dream, que estarán en marcha hasta el 20/10/2014!

¡Todos han recibido 2 entradas gratis para los freerolls! ¡Solo revisen su cuenta!

-Todos los días organizamos 2 torneos freeroll de $5,000 Live the Dream.
-Los premios incluyen 2500 dólares en efectivo y un paquete de ensueño para el ganador.

-Todos los días organizamos 5 torneos freeroll de $1,000 con boleto Dream, abiertos a todos los depositantes; no se necesita boleto.

-Los paquetes Winner Dream te permiten seleccionar un paquete increíble de tu elección entre 4 categorías: Alta adrenalina, Escapadas vacacionales, Deportes y música VIP, y Gadgets y artilugios.
-Consulta todos los paquetes aquí: http://www.888poker.com/poker-promotions/special-promotions/live-the-dream-packages.htm

-Consulta los detalles y términos aquí: http://www.888poker.com/poker-promotions/live-the-dream.htm


¿Preguntas? Publícalas aquí.

¡Nos vemos en las mesas!

ALERT WITH 888POKER: NON-EXISTENT SUPPORT AND ACCOUNT RETAINED ⚠️
I want to announce to the community about what's happening to me with 888poker.com . I have been trying to verify my account for about a week in order to operate normally.
I sent them absolutely everything they ask for the KYC:

• My ID
• Galicia Credit Card Overview
• Personal cell phone bill
• Banco Santander bank statement

The answer? None. What's more, my last shipping attempts automatically bounce back. The Mail Delivery system (Cisco) throws error 550 - Rejected address to the support email of its processor (pci.cassava.net).
They have my personal data, my documents and now they block my access or have my boxes broken. I demand an immediate solution. Stop going around with the checks! 😡
#888poker #PokerOnline #Estafa #PokerArgentina #BadService #KYC

 

[888Rep]

Hi guys,
I only speak English so I can't help anyone with issues that post in non English, also please add your poker user names so we can identify you.

Thanks

 

[Poker Orifice]

Hi guys,
I only speak English so I can't help anyone with issues that post in non English, also please add your poker user names so we can identify you.

Thanks

I just wanted to mention >> I REALLY appreciate that we at CC have you on our forum here, representing 888poker. Thanks again for all that you do!
PokerOrifice

 

[samir77]

Hey @888Rep can you help me with the redeem issue I am having with the casino free spin. I redeemed it using some 15 gold tokens but I am not seeing an option to play it.

 

[888Rep]

Hi,

I would like to give you a heads-up about our upcoming XL Autumn Series campaign.

The series will run between September 20 - September 29, 2026.

Campaign summary:

888poker is launching the XL Autumn Series, featuring a packed online schedule with affordable buy-ins, daily freerolls, satellites from 1c, and the $300,000 XL Autumn Mystery Bounty Main Event.

This launch will also be one of the first major campaign moments to showcase 888poker’s new green brand identity, supported by a new green campaign video. Together, the refreshed branding and XL Autumn creative help introduce a more distinctive look and feel around one of our key online tournament series.
https://www.888poker.com/poker-promo...autumn-series/

 

[fundiver199]

This launch will also be one of the first major campaign moments to showcase 888poker’s new green brand identity, supported by a new green campaign video. Together, the refreshed branding and XL Autumn creative help introduce a more distinctive look and feel around one of our key online tournament series.

For sure its very exciting with a new green brand identity. But you might also want to look into the multible issues with withdrawals, verification and support, that are being reported by many of your players here and elsewhere. For instance I will be very hesitant to deposit to take part in this series, because I have no idea, if I will be able to withdraw my money after the series, how long this might take, or what absurd requirements I might be met with. This is a real trust breaker, and it will not be solved by the marketing department or a new brand identity... 😉

 

[Sunz of Beaches]

I have to say i really like that new green touch, especially on the mobile App. It looks way better than before.

What i dont understand though, why did 888 not use that chance and also upgrade other urgent sections of their applications?

- its still not possible to hide table avatars on both mobile and desktop app. For years now 888 forces those unnecessary comic characters on their players and i really dont get it. On most other sites i can deactivate table avatars. And/or give us an option to put in a custom image.

-more carpets, layouts on the mobile app. Why only offer one layout?

-more and better hotkeys on the desktop app. Only 3 are available and i cant choose buttons. Its f5-f7 and cant be changed.

- custom sound settings on mobile app. I want go turn off chips, cards shuffling and winning animation sounds and only hear someting when its my turn. In form of a warming beep so i know its my turn.

Screen: CenoteAzul

Thanks

 

[888Rep]

I have to say i really like that new green touch, especially on the mobile app. It looks way better than before.

What i dont understand though, why did 888 not use that chance and also upgrade other urgent sections of their applications?

- its still not possible to hide table avatars on both mobile and desktop app. For years now 888 forces those unnecessary comic characters on their players and i really dont get it. On most other sites i can deactivate table avatars. And/or give us an option to put in a custom image.

-more carpets, layouts on the mobile app. Why only offer one layout?

-more and better hotkeys on the desktop app. Only 3 are available and i cant choose buttons. Its f5-f7 and cant be changed.

- custom sound settings on mobile app. I want go turn off chips, cards shuffling and winning animation sounds and only hear someting when its my turn. In form of a warming beep so i know its my turn.

Screen: CenoteAzul

Thanks

I sent your feedback over for you.

Thanks

 

[marco198121]

888 has no longer Pix, the Brazilian government's payment system to deposit, but it is the only way to withdrawal. I am trying since last week to withdrawal by Pix and after 24 hours the money comes back to my 888 account. What is going on ?

 

[belizebum]

Besides some bot chat, how does one get in touch with an actual person?? It used to be possible to email, but apparently those come back as undelivered. Please advise?

 

[Poison91]

Hey All,

Welcome to the Official CardsChat Support and Feedback thread

This is your new 888 Rep in the CardsChat forums! We'll be around regularly and look forward to helping with all questions and feedback that you have. We love hearing new ideas from the poker community, so send them along!


Don't have an 888 account yet? Sign up here: 888 Poker

New users get a huge welcome package:
-$88 free (no deposit needed!)
-Up to a $400 welcome bonus depending on deposit size
-Depositors additionally get: free entry into the $100,000 First Depositors' Freeroll, free entry into the $1,000 Depositors' Freeroll, and 7 entries into the $500 First Depositors' Freeroll!!

-See details and terms here: http://www.888poker.com/poker-promotions/your-welcome-package/welcome-bonus.htm


We'll also be sure to announce all of our biggest promotions right here.

Our main one right now is our Live the Dream freeroll tournaments that are running until 20/10/2014!

-Everyone has received 2 free tickets to the freerolls! Just check your account!

-Every day we run 2 $5,000 freeroll Live the Dream tournaments
-Prizes include $2,500 in cash and a Dream package for the winner

-Every day we run 5 $1,000 Dream ticket freerolls, open to all depositors -- no ticket needed

-Winner Dream Packages let you select an awesome package of your choice from 4 categories: High-Adrenalin, Holiday Getaways, VIP Sport & Music, and Gadgets & Gizmos.
-See all packages here: http://www.888poker.com/poker-promotions/special-promotions/live-the-dream-packages.htm

-See details and terms here: http://www.888poker.com/poker-promotions/live-the-dream.htm


Questions? Post them here.

See you on the tables!

Since I can't reactivate my account because it asks for Skrill proof of payment—which I haven't been given—can I create another account if I delete this one?





Abrir en Google Traducto

 

[Sunz of Beaches]

Since I can't reactivate my account because it asks for Skrill proof of payment—which I haven't been given—can I create another account if I delete this one?





Abrir en Google Traducto

You can't just open a new Account nope. Otherwise everyone who has some stuff pending would do that.