I received this email today:
Hello KANNE,
Thank you for submitting your documents.
Next steps
To complete the verification of your account, you'll need to complete an activity check.
This is a mandatory process. Once it's done, your account will be fully verified.
If you're having trouble passing this exam, try the following tips:
If you're using a desktop or laptop, make sure you have access to a webcam. For mobile devices, a front-facing selfie camera is enough.
Verify that you have the required webcam or cell phone camera permissions to continue. If you are using a webcam, please sit face forward for the process.
Make sure that the quality of your camera is sufficient to complete this process. We need to see your face clearly.
Make progress with vibrancy in a location that is neither too dark nor too bright, as this could affect the quality of your scans.
If you're using a desktop computer and you run into an error that isn't visible, please complete the process using your mobile device. This guarantees a better experience.
Before you get started, we recommend that you visit the following link for more information: