Official 888 Poker Support Thread

[Iryna Stryzheuskaya]

This has been solved for you.

Regards

Yes, I saw it. Thank you for your help.

 

[Dimidrol2]

I sent this over for you.

Regards

So nothing happened, the money was actually frozen and no one explained anything to me. How long can it last?

 

[888Rep]

So nothing happened, the money was actually frozen and no one explained anything to me. How long can it last?

This was lost so will chase it up in the morning when the rep is back on duty.

Regards

 

[888Rep]

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[4give4live]

Why are you deleting messages, moderators? 888, why did you steal my funds from the account?

 

[4give4live]

This was lost so will chase it up in the morning when the rep is back on duty.

Regards

Are you blind? Or are you deliberately not answering me, confirming my words, proving that you are thieves?

 

[888Rep]

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[888Rep]

Are you ignoring me? I'll repeat the question. Does 888 steal money from clients? If not, please explain where the money disappeared from my account? I can provide screenshots.

You need to take this up with support rep AMANDA in the top right hand side of the poker lobby.

Regards

 

[Highfish]

I never had any problem with cash outs and I made a bunch of them. Normally it took only a day, sometimes even less.
Only my last cash out took a week.
Never the less, I cant complain.

 

[Dimidrol2]

This was lost so will chase it up in the morning when the rep is back on duty.

Regards

Have vos forsit mihi nuntiavit?

 

[Dimidrol2]

The account balance at this moment is that the funds have disappeared, or to put it bluntly, they have been stolen. At the same time, I have not received any notifications by email.

I'll be responsible for the support, you must have offended them a lot. You had bonus money, it is impossible to withdraw it until you fulfill certain conditions, some time is given for this, a maximum of 1 year. Your account was frozen, you didn't win back the bonus money, so it was reset to zero. It is useless to demand, study the bonus policy of 888poker.

 

[Dimidrol2]

This was lost so will chase it up in the morning when the rep is back on duty.

Regards

Thank you so much for helping me solve my problem. I am very glad that the СardsСhat unites players and representatives of poker rooms.

 

[4give4live]

I'll be responsible for the support, you must have offended them a lot. You had bonus money, it is impossible to withdraw it until you fulfill certain conditions, some time is given for this, a maximum of 1 year. Your account was frozen, you didn't win back the bonus money, so it was reset to zero. It is useless to demand, study the bonus policy of 888poker.

I explain it personally for you. Before blocking all RU players, I received a message by email that ALL gold chips and ALL bonus money could be withdrawn from the account. In the end, I was only given a part of the bonus funds, under some invented pretext not allowing me to withdraw everything. In fact, they froze them so that they could take them away in a year. The same thing is done by the above-mentioned rooms, which still do not pay people funds from accounts frozen after the sanctions began.

Here is that very far-fetched pretext. At that time I continued to play in the room, winning back these funds. Later I was blocked due to a denunciation by a Canadian player who promised me this in the chat. Such rats are there now among the players.

When I ask a question to the room representative, who supposedly solves the problems of the room's clients, and he sends me to the bot Amanda, what does this mean?

I'll be responsible for the support, you must have offended them a lot. You had bonus money, it is impossible to withdraw it until you fulfill certain conditions, some time is given for this, a maximum of 1 year. Your account was frozen, you didn't win back the bonus money, so it was reset to zero. It is useless to demand, study the bonus policy of 888poker.

If you have no idea about the essence of the situation and about the room's assurance about the conversion of all bonus funds, sent to the mail before the account was blocked, or after, I don't remember exactly, then you don't need to answer here instead of the official representatives of the room and do their work for them, and you even more poke me with the rules of the bonus policy. You are not in my position, and for the most part you don’t care about me, judging by your post.

 

[pabetv]

username: pabetv

i need HELP suport 888poker !!!
I'm desperate, I don't know what else to do.

I wouldn't want to be exposing this here. I'm new here on the forum, in fact I'm new to poker in general. I made my 888poker account on September 23rd, through a recommendation from a professional poker friend I met at an event, he told me it would be a friendly platform to start with, with interesting freerolls, a cool field. I played a few freerolls without depositing any money. until I got excited and said, I'm going to deposit 20UDS with the WELCOME100 bonus.

When I deposited, I noticed that the bonus did not appear in my funds. I went to support to claim my bonuses.

I spoke to ELEONOR, record this name.
The conversation was going well until she told me that she hadn't entered the code, I felt very sad with myself for having probably gotten distracted, and I JOKED that it must have been because of my ADHD. (which I don't have a medical report on) in brazil we joke about this, it's a way of saying that we are distracted.


ELEONOR then starts to ask me about my ''condition'' if it bothers me with gambling games, she asks if I want my account to be canceled indefinitely. sounding like an AI speaking.

I start to explain myself, and say no, I was just there for my 100% BONUS.

She continues, saying that my case would go to a higher level, due to my "CONDITION"

I start to get impatient, and say I don't want to lose my account.

it simply disappears for a few minutes. When he suddenly comes back, he sends a message apologizing, but I can't even READ IT PROPERLY.

when my ACCOUNT is simply CLOSED.
I go into a tailspin.
I try to log into my account and the message appears
''your account has been temporarily banned, please contact our support''

I HAD JUST DEPOSITED MY MONEY, IT WAS THE FIRST TIME I DEPOSITED MONEY INTO A POKER App, OR ANY ONLINE GAME.

MY GOD, WHAT A HORRIBLE EXPERIENCE.

Now I'm out of contact, I can't log into my account to access support, I tried via the website, tried via email and NOTHING.

I would like help from someone more experienced, to at least RECOVER my money that I deposited on the platform.

Can anyone help me with this?

 

[Tammy]

I explain it personally for you. Before blocking all RU players, I received a message by email that ALL gold chips and ALL bonus money could be withdrawn from the account. In the end, I was only given a part of the bonus funds, under some invented pretext not allowing me to withdraw everything. In fact, they froze them so that they could take them away in a year. The same thing is done by the above-mentioned rooms, which still do not pay people funds from accounts frozen after the sanctions began.

Here is that very far-fetched pretext. At that time I continued to play in the room, winning back these funds. Later I was blocked due to a denunciation by a Canadian player who promised me this in the chat. Such rats are there now among the players.

When I ask a question to the room representative, who supposedly solves the problems of the room's clients, and he sends me to the bot Amanda, what does this mean?


If you have no idea about the essence of the situation and about the room's assurance about the conversion of all bonus funds, sent to the mail before the account was blocked, or after, I don't remember exactly, then you don't need to answer here instead of the official representatives of the room and do their work for them, and you even more poke me with the rules of the bonus policy. You are not in my position, and for the most part you don’t care about me, judging by your post.

I've deleted several of your very rude posts. I will not allow invited guests on our forum to be treated this way. The 888rep here is not responsible for the sanctions placed on your country, you will not be abusive to them.

I'm sorry that you no longer have access to your funds, if they were actually your deposited funds. If this is bonus money you are talking about, as someone else already stated, that is not "your" money until you have met the clearing conditions. Obviously that cannot be done in your circumstance through no fault of your own, or of 888poker. They have to follow regulation and law. Being rude and insulting is not going to help you get what you want. Anymore rude outbursts from you and you will be banned from posting in this thread. You can appeal for help without being rude and insulting.

 

[Sunz of Beaches]

I've deleted several of your very rude posts. I will not allow invited guests on our forum to be treated this way. The 888rep here is not responsible for the sanctions placed on your country, you will not be abusive to them.

I'm sorry that you no longer have access to your funds, if they were actually your deposited funds. If this is bonus money you are talking about, as someone else already stated, that is not "your" money until you have met the clearing conditions. Obviously that cannot be done in your circumstance through no fault of your own, or of 888poker. They have to follow regulation and law. Being rude and insulting is not going to help you get what you want. Anymore rude outbursts from you and you will be banned from posting in this thread. You can appeal for help without being rude and insulting.

U are totally right but be aware that this "bonus" we are talking about most likely came from a P2P transfer. This is not 888's money but they still decided to convert it to a bonus due to their bonus policy.

Now since he can obv not play with the "bonus", this "bonus" disappeared from his account by now.

I can understand his anger tbh. They should pay him out this money or freeze the bonus untill he his able to play again.

 

[Poker Orifice]

I've deleted several of your very rude posts. I will not allow invited guests on our forum to be treated this way. The 888rep here is not responsible for the sanctions placed on your country, you will not be abusive to them.

I'm sorry that you no longer have access to your funds, if they were actually your deposited funds. If this is bonus money you are talking about, as someone else already stated, that is not "your" money until you have met the clearing conditions. Obviously that cannot be done in your circumstance through no fault of your own, or of 888poker. They have to follow regulation and law. Being rude and insulting is not going to help you get what you want. Anymore rude outbursts from you and you will be banned from posting in this thread. You can appeal for help without being rude and insulting.

Yes I can relate to the guy you're conversing with here and also with the SOB who posted above me.
A few years ago 888 decided to treat player-to-player transfers like a 'BONUS'. And to clear that 'Bonus'(?) that you're not even aware that it's going to be treated like a bonus, you are unable to do so UNTIL your regular account has gone down to ZERO (from playing because your 'bonus'(?) gets removed if you do try to Withdrawal your funds from your account).
And unfortunately it's not just the Player-to-Player 'bonus' that gets treated in this manner. There's also a poker freeroll you can play where you receive a ticket if you place SPortsBets the previous week. But if you play that poker freeroll and win some 'money'(??) it goes into your account (unbeknownst to the player at the time) as a 'BONUS' and it too can lock up your funds on your account.

Honestly it is a terrible business practice (if you can call it this?) and can understandably infuriate a customer but still no reason to to treat our 888 rep poorly (they're trying to do the best they can with what they have). I actually feel bad for them as I'm sure they get a ton of abuse from some customers. VERY thankfully they removed a 'bonus' for me, so that I could make a WD from my account (but honestly this happened when I received news from my doctors that I might have a very short time to live and I was trying to withdraw funds from all my poker accounts at the time and with 888 I wasn't able to even send my friend (an 888 TeamPro) a tranfer because of this freak'n 'Bonus' (so basically I forfeited ~$60 I thought I'd won by playing a freeroll that I had to place SportsBets on a site I would not normally place SportsBets on because the vig on there is much higher than other sites... but I did in order to play that freeroll... which I did great in... but which became more than useless as it then kept me from being able to access the rest of my money in my account which was 10x more than that 'bonus'(?).

There's some posts quite a ways back in this thread that outline the perils of 'the Bonus'. It'd save a lot of people money and a lot of heart ache if they were able to see it before getting into this mess.

 

[Tammy]

I can understand his anger tbh. They should pay him out this money or freeze the bonus untill he his able to play again.

I can 100% understand his anger as well. But this rep has nothing to do with his situation, and behaving in such a way is going to get him nowhere. That's just not a way to get anyone to cooperate with you.

 

[Sunz of Beaches]

I can 100% understand his anger as well. But this rep has nothing to do with his situation, and behaving in such a way is going to get him nowhere. That's just not a way to get anyone to cooperate with you.

Yes I completely agree on that. This is out of question.

 

[nimaru62]

Hello! I have a problem with verification on 888. I provided them with an ID, a bank statement, but they said that the documents are not suitable. Before that, I was verified with these documents, and this was a re-verification when I wanted to withdraw money, I corresponded with them for a long time but to no avail. Then I closed the account, deciding that I made a mistake somewhere during registration. After some time, I created a new account but I still can not pass verification. I specially registered with these documents on pokerstars and ASR, but in 888 it does not work. Can you help me?

 

[pabetv]

username: pabetv

i need HELP suport 888poker !!!
I'm desperate, I don't know what else to do.

I wouldn't want to be exposing this here. I'm new here on the forum, in fact I'm new to poker in general. I made my 888poker account on September 23rd, through a recommendation from a professional poker friend I met at an event, he told me it would be a friendly platform to start with, with interesting freerolls, a cool field. I played a few freerolls without depositing any money. until I got excited and said, I'm going to deposit 20UDS with the WELCOME100 bonus.

When I deposited, I noticed that the bonus did not appear in my funds. I went to support to claim my bonuses.

I spoke to ELEONOR, record this name.
The conversation was going well until she told me that she hadn't entered the code, I felt very sad with myself for having probably gotten distracted, and I JOKED that it must have been because of my ADHD. (which I don't have a medical report on) in Brazil we joke about this, it's a way of saying that we are distracted.


ELEONOR then starts to ask me about my ''condition'' if it bothers me with gambling games, she asks if I want my account to be canceled indefinitely. sounding like an AI speaking.

I start to explain myself, and say no, I was just there for my 100% BONUS.

She continues, saying that my case would go to a higher level, due to my "CONDITION"

I start to get impatient, and say I don't want to lose my account.

it simply disappears for a few minutes. When he suddenly comes back, he sends a message apologizing, but I can't even READ IT PROPERLY.

when my ACCOUNT is simply CLOSED.
I go into a tailspin.
I try to log into my account and the message appears
''your account has been temporarily banned, please contact our support''

I HAD JUST DEPOSITED MY MONEY, IT WAS THE FIRST TIME I DEPOSITED MONEY INTO A POKER APP, OR ANY ONLINE GAME.

MY GOD, WHAT A HORRIBLE EXPERIENCE.

Now I'm out of contact, I can't log into my account to access support, I tried via the website, tried via email and NOTHING.

I would like help from someone more experienced, to at least RECOVER my money that I deposited on the platform.

Can anyone help me with this?

i need suport....

 

[888Rep]

i need suport....

I sent this over to be checked for you.

Regards

 

[888Rep]

Hello! I have a problem with verification on 888. I provided them with an ID, a bank statement, but they said that the documents are not suitable. Before that, I was verified with these documents, and this was a re-verification when I wanted to withdraw money, I corresponded with them for a long time but to no avail. Then I closed the account, deciding that I made a mistake somewhere during registration. After some time, I created a new account but I still can not pass verification. I specially registered with these documents on PokerStars and ASR, but in 888 it does not work. Can you help me?

I will need your poker user name?

 

[pabetv]

I sent this over to be checked for you.

Regards

wow thanks. Could you give me an answer, if there was one?

 

[john_entony]

Dear 888 Poker room administration, good afternoon! You have a new promotion: Ringmaster`s Riches freerolls. For some unknown reason I can not participate in them, although I have completed all the conditions. At first I thought it was a restriction because of the country, but other Ukrainians play in these freerolls without any problems. Can you open access to these freerolls for me? My nickname in 888 is “john_entony”. Thank you in advance!