Official 888 Poker Support Thread

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Poker Orifice said:
I agree!

I just want to say that I really appreciate having you here on the forum 888rep.

I hope they get things resolved soon... I want to play more on the site! 🙂
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Thank you.

Welcome back, I remember you here when I first started many years ago!
 
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Just registered a bunch of tounaments, and… down again.

Seriously, i'm taking my money out as soon as I can log in, really doesn't feel safe to play…
 
Younglogan0910 said:
Is 888 having a login issue today? appreciate quick feedback pls
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not just today. been bad for a few days now. so disappointing as I was going to play a few of their PKO series events but not with these issues.
 
888Rep said:
The cardchat freeroll is in the lobby now.

Regards
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Hi 888 rep.
No the CC freeroll is still not showing on my poker client.
Some time ago I heard that other Danish players had the same problem.

Brgds Anders

No CC freeroll 1

No CC freeroll 2

No CC freeroll 3
 
At least you can access the site, I have been trying for the past 2 hours and won’t load, both versions
 
I still can't get into the regular version, but I finally got into the non download version. The non download version is slow to load though, I thought it was going to time out.
 
Processing time 888 Cashouts

Hey is there any reason that I have a cashout awaiting process on 888 since March 17? Anyone else having similar problems?

Have had cashouts in the past with zero problems.
 
hello dear rep

since yesterday i can no more use the App. it hangs with the loading screen just before you have to type in your login data. it keeps saying "loading" but nothing happens.i already deinstalled and installed again. not working. i use a samsung galaxy j3 (2016).

thanks.
 
Cashout problems (awaiting process) 3 weeks

Anyone else having this issue? My cashouts have been awaiting to process for several weeks. Support won’t answer emails now either. Just would love to know what’s going on.

Username Abolish8.

Thanks
 
Dear 888 Rep,

Server down during tournament - 5th Apr 18:35GMT 40,000 mini PKO.
I am disconnected from server (experiencing extremely slow response in between), and unable to reconnect despite re-boot. How's this acceptable? Can you help? Will refund be arrnaged? ​

​
 
shanest said:
disgraceful lack of updates from their social media platforms
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nairolph87 said:
hello dear rep

since yesterday i can no more use the app. it hangs with the loading screen just before you have to type in your login data. it keeps saying "loading" but nothing happens.i already deinstalled and installed again. not working. i use a samsung galaxy j3 (2016).

thanks.
Click to expand...

Younglogan0910 said:
Dear 888 Rep,

Server down during tournament - 5th Apr 18:35GMT 40,000 mini PKO.
I am disconnected from server (experiencing extremely slow response in between), and unable to reconnect despite re-boot. How's this acceptable? Can you help? Will refund be arrnaged? ​

​
Click to expand...
We are aware there have been some technical issues with logging in. While most players are able to log in successfully, there may be occasional errors for others. We continue to work on resolving these issues, and recommend that if you are having trouble, you try again.

Regards
 
888Rep said:
We are aware there have been some technical issues with logging in. While most players are able to log in successfully, there may be occasional errors for others. We continue to work on resolving these issues, and recommend that if you are having trouble, you try again.

Regards
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isn't this fairly irresponsible - i.e. players spend to play on 888 platform, and still need to take chances of not affecting by tech error; while 88 doesn offer no compensation / resolution (same as customer service simply asking us to re-try, wait, etc.)?
 
I stop playing 888 because always having tech problems
is it any better these days
 
what are the issues? why havent ye addressed this on your social platforms. look through twitter. people are angry
 
888Rep said:
We are aware there have been some technical issues with logging in. While most players are able to log in successfully, there may be occasional errors for others. We continue to work on resolving these issues, and recommend that if you are having trouble, you try again.

Regards
Click to expand...


I've been trying again a couple dozen times since noon yesterday 🙁

I wanted to play a bunch of tourneys on there today (along with that $10k Neptune freeroll I qualified for).

I'm curious, why does it work for some.. but not others?
 
shellie111 said:
I stop playing 888 because always having tech problems
is it any better these days
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Obviously not. Even 888 casino is unstable - disconnection during blackjack, XTRA bonus not rewarded. And golden response is - non-responsive emails saying cannot help, phone non-contactable.

This reflects credibility of a company and how accountable it takes for own failure. My experience told me 888 doesn even bother to reply, not to mention providing a fair treatment to customers using it for years.
 
Poker Orifice said:
I've been trying again a couple dozen times since noon yesterday 🙁

I wanted to play a bunch of tourneys on there today (along with that $10k Neptune freeroll I qualified for).

I'm curious, why does it work for some.. but not others?
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I honestly don't know the reason as that's in the tech departments hands.
The site is actually running fine and yet there is a small percentage having issues!
I understand your frustration guys and I apologize.

You can indeed mail support regarding compensation and they will look into that if you send them the details.

Rergards
 
Younglogan0910 said:
Obviously not. Even 888 casino is unstable - disconnection during blackjack, XTRA bonus not rewarded. And golden response is - non-responsive emails saying cannot help, phone non-contactable.

This reflects credibility of a company and how accountable it takes for own failure. My experience told me 888 doesn even bother to reply, not to mention providing a fair treatment to customers using it for years.
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Please give me your user name and I will pass it over to casino for you.

Thanks
 
888Rep said:
Thank you.

Welcome back, I remember you here when I first started many years ago!
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Awesome 🙂 I'm really glad you're still here!

Do you think it would possibly help if I uninstalled & then re-installed the site? (not sure if I'd lose my player notes while doing that.... but then again, not being able to play at all vs. losing player notes seems like an easy choice, lol).

It sure is unfortunate timing for 888 to be experiencing some technical issues. With the coronavirus situation, online poker is BOOMING!

I'll keep trying for now.
 
Poker Orifice said:
Awesome 🙂 I'm really glad you're still here!

Do you think it would possibly help if I uninstalled & then re-installed the site? (not sure if I'd lose my player notes while doing that.... but then again, not being able to play at all vs. losing player notes seems like an easy choice, lol).

It sure is unfortunate timing for 888 to be experiencing some technical issues. With the coronavirus situation, online poker is BOOMING!

I'll keep trying for now.
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You can go into the 888poker folder on your computer and drag the note on to your desktop and when you reinstall you drag them back to the same folder.

Regards
 
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