Official 888 Poker Support Thread

  • Thread starter Thread starter 888Rep
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Rijckenborg said:
Rijckenborg

You reject my state Id card, that i used before to cash out. BUT you take my deposit withouut verification..
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is that your poker user name?

fyi,

Could you please reach out to the member to seek clarification on their main concern? Additionally, could you verify if the username provided, "Rijckenborg," is correct? There appears to be some discrepancies between the details provided and the complaints raised.
 
It worked! It worked! Well, account has been debited so I’m sure it will hit my account soon enough.

Thank you Mr. Rep dood. I don’t think I could have done it without you. 888 is now back at the top of my ‘ Best sites ‘ list and I will continue to tell anyone who asks that you are top shelf.
 
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888Rep said:
I have no access to your account but I send them over to the people who have so I suggest you reply to their emails they sent you instead of writing here.
We are obliged due to legal requirement due to fraud, money laundering etc to ask for updates of ID for players so I would suggest you just give them what they ask for to get it done quickly.

Regards
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It’s ok snarky, I still love you.
 
My 888 username is
Rijckenborg

Yesterday I won 3 red carpet ticket.
2 of them expired later in same day that I got them.
But in TOS of the promo
• Daily Freeroll ticket(s) valid for 7 days

Mine got expired in same day I got them. It is normal? Or it is because all red carpet expire each friday ?
 
Rijckenborg said:
My 888 username is
Rijckenborg

Yesterday I won 3 red carpet ticket.
2 of them expired later in same day that I got them.
But in TOS of the promo
• Daily Freeroll ticket(s) valid for 7 days

Mine got expired in same day I got them. It is normal? Or it is because all red carpet expire each friday ?
Click to expand...
Sent this over for you.

Regards
 
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Is anyone else having trouble logging in? "Something went wrong, please try again"
 
Everyday I play at 888Poker now. The game is at noon for me. And I am starting to like this site.
 
If I’m supposed to be able to get 3 red carpet freeroll ticket per day,
THEN WHY in my challenge tab I can onlyn see 0/1. AND NOT 0/3 ?
I know 888 support, they will answer me after this ongoing promo.
helloo what is going on? I need to complete 9 challenge to get silver screen ticket,
but you let me complete 1 challenge per day. 1 per day, 7 per week, but i need 9 per week to get silver screen ticket.
888 you have 9 days per week where you live?
 

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Rijckenborg said:
If I’m supposed to be able to get 3 red carpet freeroll ticket per day,
THEN WHY in my challenge tab I can onlyn see 0/1. AND NOT 0/3 ?
I know 888 support, they will answer me after this ongoing promo.
helloo what is going on? I need to complete 9 challenge to get silver screen ticket,
but you let me complete 1 challenge per day. 1 per day, 7 per week, but i need 9 per week to get silver screen ticket.
888 you have 9 days per week where you live?
Click to expand...
Sent this over to be checked for you.

Regards
 
Hello. How long, how many days does a p2p transfer "bonus" stay in my account before it disappears?

Thanks
 
Suns of Beaches said:
Hello. How long, how many days does a p2p transfer "bonus" stay in my account before it disappears?

Thanks
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Suns of Beaches said:
Hello. How long, how many days does a p2p transfer "bonus" stay in my account before it disappears?

Thanks
Click to expand...
As far as I know you have to gamble the full amount 1 time to clear it.

Regards
 
888Rep said:
As far as I know you have to gamble the full amount 1 time to clear it.

Regards
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Thanks but this does not answer my question. How long will it be in my account before it will disappear if i not use it in time?

Thanks.
 
about 3 weeks ago my account got locked i sent an email to support but havent heard back since then. what do i do
 
Stringy said:
about 3 weeks ago my account got locked i sent an email to support but havent heard back since then. what do i do
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Please give me your poker user name.
 
Suns of Beaches said:
Thanks but this does not answer my question. How long will it be in my account before it will disappear if i not use it in time?

Thanks.
Click to expand...
For any money transfer performed after October 2023, the expiration timeframe is 3 years.
If the player received the money transfer before October 2023, the timeframe is 2 years.

Regards
 
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Rijckenborg said:
If I’m supposed to be able to get 3 red carpet freeroll ticket per day,
THEN WHY in my challenge tab I can onlyn see 0/1. AND NOT 0/3 ?
I know 888 support, they will answer me after this ongoing promo.
helloo what is going on? I need to complete 9 challenge to get silver screen ticket,
but you let me complete 1 challenge per day. 1 per day, 7 per week, but i need 9 per week to get silver screen ticket.
888 you have 9 days per week where you live?
Click to expand...
Hi,

This seems not have been answered yet.

The single challenge is completed when you receive 3 red carpet freeroll tickets.

21 tickets per week.

Hope this helps.
 
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Hello!
I have a burocracy issue with the site. It's been years that I don't have a fixed address. My reality is of different, but I have tried to send several documents to try and prove my residency, including notarized certificates used in judicial proceedings, my attourney actually helped me with those documents, but the site denied them all.
I don't have any perspective of having a water, energy or internet account on my name, as I usually don't stay long in a same place, but I sent every possible document to ID myself and to prove residency. I have some money on 888 Poker that I need to cash out, and I'm affraid they will freeze my account before I do it, considering it's been more than a year that I'm trying to verify it but they don't accept my LEGIT documents. I've sent emails to the support, but they could never help me.
 
Captainine9 said:
Hello!
I have a burocracy issue with the site. It's been years that I don't have a fixed address. My reality is of different, but I have tried to send several documents to try and prove my residency, including notarized certificates used in judicial proceedings, my attourney actually helped me with those documents, but the site denied them all.
I don't have any perspective of having a water, energy or internet account on my name, as I usually don't stay long in a same place, but I sent every possible document to ID myself and to prove residency. I have some money on 888 Poker that I need to cash out, and I'm affraid they will freeze my account before I do it, considering it's been more than a year that I'm trying to verify it but they don't accept my LEGIT documents. I've sent emails to the support, but they could never help me.
Click to expand...
Poker user name please?
 
Captainine9 said:
Hello!
I have a burocracy issue with the site. It's been years that I don't have a fixed address. My reality is of different, but I have tried to send several documents to try and prove my residency, including notarized certificates used in judicial proceedings, my attourney actually helped me with those documents, but the site denied them all.
I don't have any perspective of having a water, energy or internet account on my name, as I usually don't stay long in a same place, but I sent every possible document to ID myself and to prove residency. I have some money on 888 Poker that I need to cash out, and I'm affraid they will freeze my account before I do it, considering it's been more than a year that I'm trying to verify it but they don't accept my LEGIT documents. I've sent emails to the support, but they could never help me.
Click to expand...
Hi
Same problem here, I didn't have a water, energy or internet account on my name.
I have passport,ID, Driver Lincese.
888Rep said:
Poker user name please?
Click to expand...
My username: IPlayToWin
 
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