Official 888 Poker Support Thread

  • Thread starter Thread starter 888Rep
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888Rep said:
Sent over for you.
Regards
2025 12 08 11 34 58 Login
I logged into my account because I managed to recover my email, then I logged into my account and it was closed, what should I do? aclaro soy el mismo dueño que pidio el cambio del mail a gmail
 
marco198121 said:
good, happned tat same with me. They didnt accept phone bill, bank statement, home internet bill, credit card.
yeah, seems like nothing is ever enough
888Rep said:
Sent over for you.
Regards

Got another one of the same emails

The verification of your 888poker account is almost complete. All we need is a copy of your proof of address. Send us a picture or scanned copy of any of the following legitimate papers to assist us in finishing these checks:

• Documentation proving your registered residence that was issued within the previous six months o Bank or credit card statement (please omit your card details) o Utility bill


But this one in response to the most recent monthly bank statement i downloaded straight from my bank account and uploaded to 888.
I have uploaded so many documents already, doesn't seem like downloading and uploading another monthly bank statement will maky any difference.

888 user : flashpole
 
Hi, I have a question: I would like to participate in the 500$ Sportsfan Freeroll, but I can not register my account on 888sports.de since I alread have an 888Poker account. How to go about this?
 
Poison91 said:
View attachment 398238
I logged into my account because I managed to recover my email, then I logged into my account and it was closed, what should I do? aclaro soy el mismo dueño que pidio el cambio del mail a gmail
Sent over for you.

Regards
 
flitspaal said:
yeah, seems like nothing is ever enough


Got another one of the same emails

The verification of your 888poker account is almost complete. All we need is a copy of your proof of address. Send us a picture or scanned copy of any of the following legitimate papers to assist us in finishing these checks:

• Documentation proving your registered residence that was issued within the previous six months o Bank or credit card statement (please omit your card details) o Utility bill


But this one in response to the most recent monthly bank statement i downloaded straight from my bank account and uploaded to 888.
I have uploaded so many documents already, doesn't seem like downloading and uploading another monthly bank statement will maky any difference.

888 user : flashpole
Sent over for you.

Regards
 
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888Rep said:
Sorry I'm unable to assist you as they are a separate organization which I am not a part of.

Regards
Hi @888Rep -
I think you are support from 888 - or not?
I already tried with Discord support - they are telling me that it's not theire issue. It's an issue with the 888 "discord server". I also can join other discord servers but not the 888. So maybe you can reach out to an 888 discord admin ?

Thanks.
 
burba said:
Hi @888Rep -
I think you are support from 888 - or not?
I already tried with Discord support - they are telling me that it's not theire issue. It's an issue with the 888 "discord server". I also can join other discord servers but not the 888. So maybe you can reach out to an 888 discord admin ?

Thanks.
I have nothing to with discord but I am the 888poker support rep so if you have issues with the poker site then please post it here along with your poker user name and I will send it over to get checked for you.

Regards
 
Still cant participate in the december freeroll festival. Challenge field is greyed out. Feels not ok, could u offer me a ticket for something else instead? Username: CenoteAzul. Thanks.1000004962
 
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Sunz of Beaches said:
Still cant participate in the december freeroll festival. Challenge field is greyed out. Feels not ok, could u offer me a ticket for something else instead? Username: CenoteAzul. Thanks.View attachment 398408
Sent over for you.

Regards
 
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Both my address and identity were confirmed in november, please ask 888 to stop asking for more documents and activate it already.
(user flashpole)
 
It's truly shameful that something so simple takes so long. They responded 48 hours ago, and I'm still waiting for an email change from [email protected] to [email protected]. They have more than enough documents; I've given them all kinds of proof, including my CardsChat username and my Facebook account, where I post all the Latam League promotions and ticket giveaways for watching streams. And yet they're asking for more documentation again, or they've simply stopped responding. It's not that difficult to change an email address. Besides, I specified that I was hacked, and I've already sent them all sorts of documents. Honestly, their service is terrible.
 
Sunz of Beaches said:
Received a ticket for some other freeroll. Challenge still not visible but its ok. Thanks.
Wanted to add to this that i also received my withdrawal in a very timely matter this time. Bit more than 24 hours. Big improvement.
 
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flitspaal said:
Both my address and identity were confirmed in november, please ask 888 to stop asking for more documents and activate it already.
(user flashpole)
Sent over for you.

Regards
 
Poison91 said:
It's truly shameful that something so simple takes so long. They responded 48 hours ago, and I'm still waiting for an email change from [email protected] to [email protected]. They have more than enough documents; I've given them all kinds of proof, including my CardsChat username and my Facebook account, where I post all the Latam League promotions and ticket giveaways for watching streams. And yet they're asking for more documentation again, or they've simply stopped responding. It's not that difficult to change an email address. Besides, I specified that I was hacked, and I've already sent them all sorts of documents. Honestly, their service is terrible.
Sent over for you.

Regards
 
Hi! I i called 5 from 8 games in sportsbook free competition , but not recived a freebet . Why and whats is the problem ? I should get a 2$ freebet to my acc .
 
theoxy said:
Hi! I i called 5 from 8 games in sportsbook free competition , but not recived a freebet . Why and whats is the problem ? I should get a 2$ freebet to my acc .
Don't forget to post your username with your inquiries.
 
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theoxy said:
Hi! I i called 5 from 8 games in sportsbook free competition , but not recived a freebet . Why and whats is the problem ? I should get a 2$ freebet to my acc .
username theoxylv
 
marco198121 said:
good, happned tat same with me. They didnt accept phone bill, bank statement, home internet bill, credit card.
First I thought it was because I'm residential in Brazil, even though i'm a gringo. But after i stumbled upon 888's trustpilot page I think it must be happening everywhere.
 
Hi, 2 weeks in a row I participated in "Up for 8" Sport promotion and guessed/called 5 out of 8 outcomes correctly. Both times I received e-mails with this text:
1. E-mail received on December 16th:1111
2. E-mail received on December 23rd:
22222

But 5 correct guesses is a win according to this banner on https://poker.888sport.com/upfor8/ page:
1766615748925
Probably I should have received 2 free bets. Please, help me with this issue.
 
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It's been 3 weeks... I've been waiting, so I went to 888poker.com, contacted support, sent my information, and I haven't received a refund in my Gmail or email. I don't understand what more they want to give me back my account. They disabled my account and didn't even give me a reason why.
 
VictorOd said:
Hi, 2 weeks in a row I participated in "Up for 8" Sport promotion and guessed/called 5 out of 8 outcomes correctly. Both times I received e-mails with this text:
1. E-mail received on December 16th:View attachment 399388
2. E-mail received on December 23rd:
View attachment 399389

But 5 correct guesses is a win according to this banner on https://poker.888sport.com/upfor8/ page:
View attachment 399386
Probably I should have received 2 free bets. Please, help me with this issue.
Its a old rules , now need called a minimum 6 from 8 . I spoke in reddit with support 888 and also , i write to email 888 and both say need called a minimum 6 ,7 and 8 only for now .
 
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theoxy said:
Its a old rules , now need called a minimum 6 from 8 . I spoke in reddit with support 888 and also , i write to email 888 and both say need called a minimum 6 ,7 and 8 only for now .
Ok, thank you, yes, I found new rules now.
 
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