Official 888 Poker Support Thread

[NSX_Amfe2nat]

They never helps,,, They just can give you ticket for 1-2 baks

 

[Forkliftgu22]

Why do we let them do as they please and just carry on being there customers maybe we should do something in protest maybe stop playing for 24 hours if we all did it I think that might get there attention.

 

[1MasterKid1]

Hey 888poker,

Do something with your software because it is not okay to play with players who are not present at the table. The programmers modify the code in such a way that those at the tables who do not play have their cards instantly thrown away. How is it possible that a player who is not playing has your chips?!
I'm very disappointed with this platform... maybe they will notice and update the software so that those who are not at the table are simply thrown away.

Thank you,

Best regards,
Claus

 

[888Rep]

Hey 888poker,

Do something with your software because it is not okay to play with players who are not present at the table. The programmers modify the code in such a way that those at the tables who do not play have their cards instantly thrown away. How is it possible that a player who is not playing has your chips?!
I'm very disappointed with this platform... maybe they will notice and update the software so that those who are not at the table are simply thrown away.

Thank you,

Best regards,
Claus

Can you tell me which or what particular games you are talking about?

 

[1MasterKid1]

I play only holdem.
What i mean is that I don’t think it’s right for a player who is sit out to win. It’s much easier if they are instantly dealt the cards without raising or showing the cards with the sit outs players.

Thank you!

 

[Forkliftgu22]

Hi 888 rep could you look into my question please

 

[888Rep]

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[888Rep]

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[888Rep]

I play only holdem.
What i mean is that I don’t think it’s right for a player who is sit out to win. It’s much easier if they are instantly dealt the cards without raising or showing the cards with the sit outs players.

Thank you!

You must be talking about freerolls which cost nothing so not sure why you are complaining about them.
We are just giving away free money.

Thanks

 

[Forkliftgu22]

Hi
Why aren't the correct amount of 888 club points carrying over to the next level?
When I progress though the levels I'm only getting 2 club points carried over no matter the tournament. Yesterday I had payed a $20+2 tournament but only received 140 points because I progressed to the next level and only received 2 point on the new level these point would not be effected by any challenges?
I'm now over 200 club points short of what I should have.
I have contacted support many times and alway get the same generic response asking for details of the tournaments. when I send the details to support they always say they can't find the tournaments

Hi Rep can you look into this for me please

 

[Sunz of Beaches]

You must be talking about freerolls which cost nothing so not sure why you are complaining about them.
We are just giving away free money.

Thanks

He is talking about players who are not at the table (sitting out) and still win chips when they are allin.

Players who are not at the table are not supposed to win a hand, their hand should be autofolded, even when allin.

This has been going on for years now. Please discuss this with ur team.

 

[Forkliftgu22]

No answer then waste of time here 888 support is completely useless

 

[888Rep]

He is talking about players who are not at the table (sitting out) and still win chips when they are allin.

Players who are not at the table are not supposed to win a hand, their hand should be autofolded, even when allin.

This has been going on for years now. Please discuss this with ur team.

Does that happen at real money tables?

 

[888Rep]

Hi Rep can you look into this for me please

Sorry but I know little regarding this issue so am not able to give you any advice.

Regards

 

[Sunz of Beaches]

Does that happen at real money tables?

Yes it happens in every tournament where people sit out and blinds go up quick.

Where else should it happen?

 

[888Rep]

He is talking about players who are not at the table (sitting out) and still win chips when they are allin.

Players who are not at the table are not supposed to win a hand, their hand should be autofolded, even when allin.

This has been going on for years now. Please discuss this with ur team.

I know what he was talking about and asked him what particular games he was posting about.

Thanks

Yes it happens in every tournament where people sit out and blinds go up quick.

Where else should it happen?

If a player is playing with his own money then even if they are in sitout mode they are entitled to win the hand.
Regards

 

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[valeski 28]

Good morning.I have been playing on 888 for about 4 years and enjoy playing there .My account was verified in 2,019 and after that I have made several deposits and withdrawals without any problems.However, a couple of weeks ago, I decided to withdraw some money but I couldn´t because it appeared a message in the cashier that said I needed to send my ID card numbers.But Idid it 4 years ago and , as I said,my account is verified!.I really don´t understand this situation .I made my last deposit September 2,022 and my last withdrawal 1 month later.I hope you can help me.Thanks in advance

 

[888Rep]

Good morning.I have been playing on 888 for about 4 years and enjoy playing there .My account was verified in 2,019 and after that I have made several deposits and withdrawals without any problems.However, a couple of weeks ago, I decided to withdraw some money but I couldn´t because it appeared a message in the cashier that said I needed to send my ID card numbers.But Idid it 4 years ago and , as I said,my account is verified!.I really don´t understand this situation .I made my last deposit September 2,022 and my last withdrawal 1 month later.I hope you can help me.Thanks in advance

They do random checks from time to time as is required by the regulations.
It is a standard requirement and nothing to worry about.

Thanks

 

[dallam]

How accurate is this, and why can't I log in after making several attempts (not even an error code) ?

 

[1MasterKid1]

I know what he was talking about and asked him what particular games he was posting about.

Thanks

If a player is playing with his own money then even if they are in sitout mode they are entitled to win the hand.
Regards

Hy,

In all real tournaments it happens. good to know so as not to deposit money on this platform. I will play on other platforms where this does not happen.

Thank you!

Cheers,
Claudiu

 

[1MasterKid1]

Yes it happens in every tournament where people sit out and blinds go up quick.

Where else should it happen?

Thank you for your comment!

Good luck!

 

[efranto2286]

Hello friends does anyone have any idea how to solve this, update my PC and now when I open 888poker this comes out... and it doesn't open, it's just with 888poker the other software from the more rooms open 329933

 

[finaltable1]

Hello 888!
I'm having terrible experience. It's really terrible!
About 2 weeks ago I've been asked to verify my account again... don't know why, but I've received email with request to upload addition documents.

here is what I did
1) at first I've uploaded photos of my passport, but it was rejected - I've received email asking to provide another document like a bank statement.
2) So I've opened my online banking and made screenshots and sent them, it was rejected and they've asked me to send photos of utility bills.
3) I've sent photos of utility bills - they're not in my name, they're in the name of house holder, and actually only 2 utility bills have address on them, others only have numbers and codes... HOWEVER on the utility bills that I've provided LAST NAME IS THE SAME as my last name, and address in both of utility bills is my address, the same as it is in my passport. Because householder is my relative. BUT it was rejected! And then this Tuesday I was asked to provide bank statement.
4) So I went to the bank and asked them to print my bank statement, so they printed out last 2 months. HOWEVER there was no address one these papers. And bank manager told me that such is the bank statement that they're giving to all customers. I've uploaded the photo of the bank statement and today i received email that restrictions been placed on my 888 account and that I need to upload documents again.
5) I don't have any utility bills on my name. I've tried to upload 11 photos of all my documents and bank cards together, but at the cashier verification page it didn't let me to upload more than 3 photos... SO FAR During these 2 weeks I've provided screenshots of my bank account and bank card statements, photos of my passport, photos of utility bills at my address, went to the bank to print paper statement and provided photos of this statement...

I can not clearly understand what is the problem in verifying my account or my address or my name, or whatever this verification process is trying to verify.

 

[QSgreg]

My account has been blocked for over a week now. Ive uploaded my passport as requested, but ops dept first said they need the signature page (not sure how my signature validates my ID to them!), I sent another image with signature that I recently used to renew my driving license in the UK. Apparently while the clarity was good enough for the UK govt to process, it wasn't upto 888 standards!
Oh, and they allowed me to deposit funds before the security check, but now I can't withdraw my funds unless I login, which I can't do because Im blocked.