Official 888 Poker Support Thread

[888Rep]

Dear 888 poker room administration, good afternoon! You have a new promotion: Ringmaster`s Riches freerolls. For some unknown reason I can not participate in them, although I have completed all the conditions. At first I thought it was a restriction because of the country, but other Ukrainians play in these freerolls without any problems. Can you open access to these freerolls for me? My nickname in 888 is “john_entony”. Thank you in advance!

Sent over for you.

Regards

 

[888Rep]

wow thanks. Could you give me an answer, if there was one?

They should mail you ok.

Regards

 

[pabetv]

They should mail you ok.

Regards

3 days and nothing....my tickets are going to disappear...very sad. I had prepared my entire grid.

 

[888Rep]

3 days and nothing....my tickets are going to disappear...very sad. I had prepared my entire grid.

I only sent this over yesterday.

Regards

 

[4give4live]

I've deleted several of your very rude posts. I will not allow invited guests on our forum to be treated this way. The 888rep here is not responsible for the sanctions placed on your country, you will not be abusive to them.

I'm sorry that you no longer have access to your funds, if they were actually your deposited funds. If this is bonus money you are talking about, as someone else already stated, that is not "your" money until you have met the clearing conditions. Obviously that cannot be done in your circumstance through no fault of your own, or of 888poker. They have to follow regulation and law. Being rude and insulting is not going to help you get what you want. Anymore rude outbursts from you and you will be banned from posting in this thread. You can appeal for help without being rude and insulting.

You can delete anything. These were not bonus funds, but transferred by people from the poker community, who after sanctions and the reduction of almost all withdrawal methods could not withdraw their funds. 888 makes them bonus after the transfer and as I already wrote, some of these bonus funds were withdrawn to me. I have long since given up hope of returning anything, as well as did not hope for adequate responses from people like 888, who take their clients for idiots. Or do you think ignoring letters is the highest degree of respect for the client?

 

[4give4live]

Let me explain again that PokerStars still allows players with blocked accounts to withdraw all their funds, including bonus funds. While 888 freezes them for a year, so that after this time, following their "rules", they can safely appropriate them. "Your money at the tables is not your money."

I have said everything. Good luck, health and peace to everyone.

 

[Highfish]

Germany here. Can not play because there are problems with the german regulationsystem.
Anyone too?

 

[La reytor]

Every time I enter the sports betting section it tells me that the session has closed and it takes a long time and when it finally opens, it becomes slow. I would like to know if it's just me or if more people have reported the same problem as me, also the bonuses that are won in the daily sportfan tournament when you reach 90% to claim your prize it tells you that you have to bet, for example, $5, you bet $5 dollars and nothing, the system recognizes that bet and you stay for a long time with that 90% that does not add up in the end they give it to you but you have already bet too much and you have lost a large part of your capital.

 

[pabetv]

Let me explain again that PokerStars still allows players with blocked accounts to withdraw all their funds, including bonus funds. While 888 freezes them for a year, so that after this time, following their "rules", they can safely appropriate them. "Your money at the tables is not your money."

I have said everything. Good luck, health and peace to everyone.

I'm going through something similar, they blocked my account without my permission saying it was for my own good, because of my ''condition''. It turns out that I don't have any adverse conditions... I made a joke that we make in Brazil... something like ''wow, how distracted I am, it must be my ADHD hahah''... minutes later my account closed by itself and I was blocked without warning.

 

[pabetv]

You can delete anything. These were not bonus funds, but transferred by people from the poker community, who after sanctions and the reduction of almost all withdrawal methods could not withdraw their funds. 888 makes them bonus after the transfer and as I already wrote, some of these bonus funds were withdrawn to me. I have long since given up hope of returning anything, as well as did not hope for adequate responses from people like 888, who take their clients for idiots. Or do you think ignoring letters is the highest degree of respect for the client?

and my money is stuck inside, it was my first deposit on a poker site in my life. 20 USD

 

[888Rep]

You can delete anything. These were not bonus funds, but transferred by people from the poker community, who after sanctions and the reduction of almost all withdrawal methods could not withdraw their funds. 888 makes them bonus after the transfer and as I already wrote, some of these bonus funds were withdrawn to me. I have long since given up hope of returning anything, as well as did not hope for adequate responses from people like 888, who take their clients for idiots. Or do you think ignoring letters is the highest degree of respect for the client?

Transferred funds are classed as bonuses which then have to be cleared by you.

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Regards

 

[888Rep]

and my money is stuck inside, it was my first deposit on a poker site in my life. 20 USD

This is currently being reviewed.

Regards

 

[4give4live]

Transferred funds are classed as bonuses which then have to be cleared by you.

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Regards

I understand that perfectly. But you don't understand that if you block the account, not allowing me to win them back, and your financial department does not transfer them to my cash account like the rest of the funds and some of the similar bonuses as promised in the official preliminary letter, and after a year they are written off from my account without any letters and ignoring my letters during this year, then this is called stealing. Or do you understand?

I have no complaints against you personally, please understand. My complaint is exclusively against your management. If I have offended you in any way, I apologize. But everyone who views this thread should understand what and who they are dealing with. That is why I am writing all this. Hoping that a thief will return what was stolen to you is rather stupid.

 

[888Rep]

I understand that perfectly. But you don't understand that if you block the account, not allowing me to win them back, and your financial department does not transfer them to my cash account like the rest of the funds and some of the similar bonuses as promised in the official preliminary letter, and after a year they are written off from my account without any letters and ignoring my letters during this year, then this is called stealing. Or do you understand?

I have no complaints against you personally, please understand. My complaint is exclusively against your management. If I have offended you in any way, I apologize. But everyone who views this thread should understand what and who they are dealing with. That is why I am writing all this. Hoping that a thief will return what was stolen to you is rather stupid.

You are offered bonuses with conditions that you generate the amount of rake that will clear them but if they are not cleared in a certain timeframe then they are forfeited.

Regards

 

[4give4live]

You are offered bonuses with conditions that you generate the amount of rake that will clear them but if they are not cleared in a certain timeframe then they are forfeited.

Regards

You don't even understand what you're writing about. These are bonuses not from the room, and no rake was required to wager them. These are real funds from people transferred to me via p2p transfer. They had to be placed in the game once, after which they became normal. I repeat - NO RAKE GENERATION WAS REQUIRED TO WIN BACK THESE "BONUSES". If these were bonuses given to me by the room, I wouldn't even send letters about withdrawing them. Not to stray from the essence of the topic. And the essence is, I repeat, that funds that essentially did not belong to the room were stolen.

Bonuses with the conditions of rake generation technically cannot be transferred by p2p transfer and bonuses with such conditions were issued only for a deposit. You do not know your own rules, dear sir.

Instead of trying to justify your management, it would be better to send them my complaint with a demand to give me an intelligible answer in a letter to my mailbox. And also to explain the reason for ignoring my letters. Don't throw dust in people's eyes.

 

[4give4live]

Better ask the respected representative of 888, were letters sent to players who were subject to blocking with a promise to CONVERT ALL BONUS FUNDS AND GOLD CHIPS into regular funds? I believe that I am not the only one who received such an official letter from 888. Will he be able to answer this question?

 

[Tammy]

Better ask the respected representative of 888, were letters sent to players who were subject to blocking with a promise to CONVERT ALL BONUS FUNDS AND GOLD CHIPS into regular funds? I believe that I am not the only one who received such an official letter from 888. Will he be able to answer this question?

Do you have a copy of this that you can share with the 888rep here? If you feel more comfortable sending to me in a private message, we can do it that way. I have no bearing on any support or decisions made by 888 as they are a separate entity, but I am happy to help you facilitate getting sensitive documents to the 888rep privately, if you wish.

 

[4give4live]

Do you have a copy of this that you can share with the 888rep here? If you feel more comfortable sending to me in a private message, we can do it that way. I have no bearing on any support or decisions made by 888 as they are a separate entity, but I am happy to help you facilitate getting sensitive documents to the 888rep privately, if you wish.

Hi Tammy, Let's do it this way, send them this question - did they promise to cash out all bonus funds and gold chips in the letter, and see their answer. And then I will answer your question. If you are really interested in it.

Why did I even write all this here if you have a connection with them?

Everything I wrote here is true, including the nuances of their policy of wagering "bonus" funds.

 

[4give4live]

If you don't believe me, and don't believe that such a famous room as 888, which I once loved more than all the others, can go down to this, then this topic can be closed. But if you send them a message on my behalf, I will be grateful. But I have little faith that they will answer you.

 

[888Rep]

You don't even understand what you're writing about. These are bonuses not from the room, and no rake was required to wager them. These are real funds from people transferred to me via p2p transfer. They had to be placed in the game once, after which they became normal. I repeat - NO RAKE GENERATION WAS REQUIRED TO WIN BACK THESE "BONUSES". If these were bonuses given to me by the room, I wouldn't even send letters about withdrawing them. Not to stray from the essence of the topic. And the essence is, I repeat, that funds that essentially did not belong to the room were stolen.

Bonuses with the conditions of rake generation technically cannot be transferred by p2p transfer and bonuses with such conditions were issued only for a deposit. You do not know your own rules, dear sir.

Instead of trying to justify your management, it would be better to send them my complaint with a demand to give me an intelligible answer in a letter to my mailbox. And also to explain the reason for ignoring my letters. Don't throw dust in people's eyes.

I am unable to assist you as I find you rude and not understanding what I am telling you so please just deal with whoever you have been dealing with.
There are big money laundering issues involved with peer to peer transfers and that's one of the reasons why that money is converted to a bonus.
Regards

 

[4give4live]

I am unable to assist you as I find you rude and not understanding what I am telling you so please just deal with whoever you have been dealing with.
There are big money laundering issues involved with peer to peer transfers and that's one of the reasons why that money is converted to a bonus.
Regards

Rude is when you are deceived. I have never deceived anyone in my life, except maybe myself sometimes. I asked you a question, and you sent me to the bot Amanda. I realized long ago that you can't help me. And your ignoring my request as a client of your room to send my question to the management department essentially gives an exhaustive answer to it.

You are first and foremost an instrument that must perform its duties. But you, you see, are offended by me, and therefore will not do anything. I apologized for my rudeness, and I can apologize again. I admit my mistakes, unlike some.

 

[4give4live]

There are big money laundering issues involved with peer to peer transfers and that's one of the reasons why that money is converted to a bonus.
Regards

I have nothing against this approach and have never complained about it. The essence of the problem is not this. The essence is in the room's appropriation of my personal funds. I attached a letter from your colleague, where he explains to me why they only withdrew part of that bonus amount, look again.

 

[4give4live]

There are big money laundering issues involved with peer to peer transfers and that's one of the reasons why that money is converted to a bonus.
Regards

7 days minimum withdrawal time on 888 - is this also anti-money laundering? Or is it fight against withdrawals of funds?

 

[Tammy]

Hi Tammy, Let's do it this way, send them this question - did they promise to cash out all bonus funds and gold chips in the letter, and see their answer. And then I will answer your question. If you are really interested in it.

Why did I even write all this here if you have a connection with them?

Everything I wrote here is true, including the nuances of their policy of wagering "bonus" funds.

I don't have any more connection than you do. I am simply trying to help you. I will not be making any demands, but I am happy to help you get any documents to them that you feel back your claim.

 

[Sunz of Beaches]

Those 500 ringmasters freerolls have like 4 minutes blinds and only 31 places paid with like 1-2 k runner each tournament?

Very bad structure and very bad change from cash prizes with normal payouts (last promo). Those freerolls are basically worthless and I will just let my tickets vanish...