You don't even understand what you're writing about. These are bonuses not from the room, and no rake was required to wager them. These are real funds from people transferred to me via p2p transfer. They had to be placed in the game once, after which they became normal. I repeat - NO RAKE GENERATION WAS REQUIRED TO WIN BACK THESE "BONUSES". If these were bonuses given to me by the room, I wouldn't even send letters about withdrawing them. Not to stray from the essence of the topic. And the essence is, I repeat, that funds that essentially did not belong to the room were stolen.
Bonuses with the conditions of rake generation technically cannot be transferred by p2p transfer and bonuses with such conditions were issued only for a deposit. You do not know your own rules, dear sir.
Instead of trying to justify your management, it would be better to send them my complaint with a demand to give me an intelligible answer in a letter to my mailbox. And also to explain the reason for ignoring my letters. Don't throw dust in people's eyes.