Official 888 Poker Support Thread

[Poison91]

I don't understand why 888poker emails me suggestions regarding new terms and conditions when they don't give me the option to reactivate my account—and on top of that, they don't even recognize me as the owner—yet I still receive the messages; it's a bad joke.

 

[888Rep]

Campaign summary:

888poker players can get up to 40% high-stakes rakeback each week when playing BLAST, the fast-moving 3-player jackpot poker game.

The offer is available on BLAST games with buy-ins of $50 or more, with cashback increasing based on the player’s weekly BLAST fees.



Cashback structure:

• $30-$499 in BLAST fees: 10% cashback
• $500-$999 in BLAST fees: 20% cashback
• $1,000-$3,999 in BLAST fees: 30% cashback
• $4,000+ in BLAST fees: 40% cashback
• https://www.888poker.com/poker-promotions/blast-hsrakeback/

 

[Lodestone]

Hi,

I would like to give you a heads-up about our upcoming Card Strike Boost campaign.

The campaign will run between June 22 - June 28, 2026.
Campaign summary:

888poker is boosting its Card Strike promotion for one week, giving players double the chance to win when playing eligible cash games.

Card Strike is a free-to-play feature on 888poker cash-game tables, where players can win cash prizes while they play. During the boost period, players will have double chances to hit Card Strike and spin for a cash prize.

888poker’s Card Strike!

The fun new side poker game is completely free to play, giving you the chance to win free cash whenever you play cash games online. Match the cards to win - online poker is more fun than ever.

www.888poker.com

The math really doesn't make sense for cardstrike for PLO. I think someone made a mistake with balancing.

6 card plo and Hold'em are balanced but 4 card PLO is busted and absolutely not worth playing relative to PLO6. You might want to reconsider how many hands 4 and 5 card plo folks get to fill the board.

Game	Hands	Cards per hand	Total cards seen	Prob. of clearing all 16
Hold'em	50	2	100	~7.74% (about 1 in 13)
6-Card PLO	16	6	96	~7.66% (about 1 in 13.1)
4-Card PLO (original)	16	4	64	<1%

 

[888Rep]

The math really doesn't make sense for cardstrike for PLO. I think someone made a mistake with balancing.

6 card plo and Hold'em are balanced but 4 card PLO is busted and absolutely not worth playing relative to PLO6. You might want to reconsider how many hands 4 and 5 card plo folks get to fill the board.

Game	Hands	Cards per hand	Total cards seen	Prob. of clearing all 16
Hold'em	50	2	100	~7.74% (about 1 in 13)
6-Card PLO	16	6	96	~7.66% (about 1 in 13.1)
4-Card PLO (original)	16	4	64	<1%

Can you please give me your poker user name?

 

[Lodestone]

Can you please give me your poker user name?

Lodestone

 

[888Rep]

Lodestone

Sent over to be checked.

Regards

 

[burba]

Hi,

Please find below a short brief for the 888poker Global League, a new multi-stage poker promotion running this summer.

Launch date: June 11th
Project Overview
.....
Leaderboard / Points Page

Players will be able to follow their progress on the Global League points page.

Leaderboard / points page (will be active after June 22nd):
https://www.888poker.com/poker-promo...leagueranking/

Thanks

Hi @888Rep ,
I played the turnamnet and made it in the ranking. However my country is not shown.
Please fix this.
Playername: JackyAA

 

[Dzill_230]

Hello, 888 representative. A few months ago, I asked for your help with my verification on 888. The issue arose because I provided a document confirming my address in my native language, not in English.(now everything in English.)
Now I have submitted the necessary documents again and received a positive response that the documents were accepted, but then I received an email stating that I need to add: a driver's license, social security number, or something else. Please help me with this issue, as I really do not understand what I need to add to get verified and enjoy all the benefits of the site. My nickname is Dzill. Thank you.

 

[ExMoroccan]

Hello. 888 support.
does 888poker still support players from morocco ? i cant find the client to download and only directed to 888casino. looking forward for an answer

 

[888Rep]

Hi,

I would like to give you a heads-up about our upcoming BLAST Cashback campaign.

The campaign will run between July 2 - July 8, 2026.
Campaign summary:

888poker is bringing back its BLAST Cashback campaign, giving eligible players the chance to receive up to 50% cashback while playing BLAST.

Cashback is calculated from the player’s total BLAST fees each week during the promotion period, with rewards granted as cash.

Key highlights:

Players can receive up to 50% cashback while playing BLAST
Cashback is based on total BLAST fees generated weekly
Min. $5 weekly BLAST fee required
Weekly cashback is capped at $500
Cashback is granted as cash within 72 hours
The promotion does not apply to buy-ins of $50 and above

https://www.888poker.com/poker-promo...last-cashback/

 

[888Rep]

Hello, 888 representative. A few months ago, I asked for your help with my verification on 888. The issue arose because I provided a document confirming my address in my native language, not in English.(now everything in English.)
Now I have submitted the necessary documents again and received a positive response that the documents were accepted, but then I received an email stating that I need to add: a driver's license, social security number, or something else. Please help me with this issue, as I really do not understand what I need to add to get verified and enjoy all the benefits of the site. My nickname is Dzill. Thank you.

Sent over for you.

Regards

 

[888Rep]

Hi @888Rep ,
I played the turnamnet and made it in the ranking. However my country is not shown.
Please fix this.
Playername: JackyAA

Sent over to be checked.
Regards

 

[Like2Play2]

My question is this:
In many CC games, some players are sitting out. If I raise them while on the BB, why are they still in the game as it they are not sitting out? Why are they getting chips?

 

[Sunz of Beaches]

My question is this:
In many CC games, some players are sitting out. If I raise them while on the BB, why are they still in the game as it they are not sitting out? Why are they getting chips?

This has nothing to do directly with CC .

They are allin in the dark and their hand does not get folded. Afaik its a house rule by 888 and they are not the only room where this rule stands.

Do i like it? Definitely no, people who are not at the table should get their hand folded by default and not have an opportunity to win chips. But its their site and they decided that they rule this as it is.

 

[888Rep]

Hello. 888 support.
does 888poker still support players from morocco ? i cant find the client to download and only directed to 888casino. looking forward for an answer

Please advise client can directly download from https://www.888poker.com/download-poker/

 

[ExMoroccan]

Please advise client can directly download from https://www.888poker.com/download-poker/

the link directs me to this page no download client at all

 

[888Rep]

the link directs me to this page no download client at all
View attachment 411814

Sent this back over for you.

Regards

 

[fundiver199]

Hi 888 Poker

After a recent upgrade of your software, I can no longer open the poker client and access my account. I get an error message saying: "failed to initialize graphics backend for openGL". Uninstalling the App and downloading again has not solved the issue. Could you please send this over to technical support for me? My username is fundiver198 playing from Sweden.

 

[Mundug]

Hi 888 Poker

After a recent upgrade of your software, I can no longer open the poker client and access my account. I get an error message saying: "failed to initialize graphics backend for openGL". Uninstalling the app and downloading again has not solved the issue. Could you please send this over to technical support for me? My username is fundiver198.

I guess you reinstall graphic card. Mine is good but 888poker supports very good solution for you.

 

[888Rep]

Hello. 888 support.
does 888poker still support players from morocco ? i cant find the client to download and only directed to 888casino. looking forward for an answer

Upon checking, 888 no longer operates in Morocco.



Thank you

 

[fundiver199]

I guess you reinstall graphic card.

Other poker clients run without problem on the same laptop.

 

[888Rep]

Hi,

I would like to give you a heads-up about our upcoming Happy Hour Rakeback campaign.

The campaign will run between July 8 - July 14, 2026.
Campaign summary:

888poker is bringing back its Happy Hour Rakeback promotion, giving eligible cash game players 30% extra rakeback during selected happy hour windows.

Players will receive 30% extra rakeback on eligible cash games played between 17:00 - 19:00 GMT during the campaign period.

More small details:

CA only: 18:00 - 20:00 local time
Minimum requirement: $10 weekly rake
https://www.888poker.com/terms/Happy...ack-CashGames/

 

[Lena M]

Hi @888Rep
Screen name: LenaDelM
I applied for a withdrawal and it's been 5 days and the funds haven't been credited to my account. Could you please ask your colleagues what the problem is?
Confirmation number is 962738480425.

 

[Lena M]

Hi @888Rep
Screen name: LenaDelM
I applied for a withdrawal and it's been 5 days and the funds haven't been credited to my account. Could you please ask your colleagues what the problem is?
Confirmation number is 962738480425.

@888Rep
The money arrived a few hours ago. My request is not relevant.

 

[john_entony]

Hi @888Rep

I received an unpleasant email yesterday (below).



I agree that I used the casino bonuses (when the free daily spins promotion resumed). But I’d like to ask that you resume awarding tickets for this tournament:


Thank you in advance!