Official 888 Poker Support Thread

[dariusgeorge]

can you please help me find the time bank button in the settings? I am struggling to find it and my timebank does not trigger automatically and so I never get to use it. thanks

 

[Marcwantstowin]

can you please help me find the time bank button in the settings? I am struggling to find it and my timebank does not trigger automatically and so I never get to use it. thanks

Hi @dariusgeorge

I use 888 for CardsChat freerolls. I have never changed my time-bank settings; however, if you follow these instructions you should be able to sort yours as you wish.

How can I change my time bank?

Time Bank is active by default; you can change this within "Settings" under the "Game Settings" menu.

I hope that helps

Marc

 

[dariusgeorge]

Hi @dariusgeorge

I use 888 for CardsChat freerolls. I have never changed my time-bank settings; however, if you follow these instructions you should be able to sort yours as you wish.

How can I change my time bank?

Time Bank is active by default; you can change this within "Settings" under the "Game Settings" menu.

I hope that helps

Marc

I thought so too, but it's not. Thanks anyway. I still cannot find it. I'll send them an email.

 

[Dzill_230]

Good day, representative of 888! I am forced to reach out to you again for assistance. I received a letter from support and the relevant department at 888 stating that my ID documents confirming my identity have been accepted, but there were issues with the address confirmation document. They are asking for a utility bill, emphasizing that it is important for the address and the dates on the document to be clearly visible. I provided (this is standard procedure: a photo of my passport and a bank statement; the only thing I didn’t consider in my last submission was that the bank statement was in Ukrainian. Now it is in English, and it clearly shows that the statement is issued in my name, with the validity period and address clearly visible). I wrote to support, but a week of waiting makes me think either my letter didn’t catch their eye or they simply ignored its receipt. I have never encountered such a long and exhausting verification process before. Today, I sent the statement again through the cashier, and the documents were uploaded successfully. I ask you to explain to me what is wrong with this document, why similar statements were accepted in four other rooms where I play, and now it is not being accepted.

 

[888Rep]

Good day, representative of 888! I am forced to reach out to you again for assistance. I received a letter from support and the relevant department at 888 stating that my ID documents confirming my identity have been accepted, but there were issues with the address confirmation document. They are asking for a utility bill, emphasizing that it is important for the address and the dates on the document to be clearly visible. I provided (this is standard procedure: a photo of my passport and a bank statement; the only thing I didn’t consider in my last submission was that the bank statement was in Ukrainian. Now it is in English, and it clearly shows that the statement is issued in my name, with the validity period and address clearly visible). I wrote to support, but a week of waiting makes me think either my letter didn’t catch their eye or they simply ignored its receipt. I have never encountered such a long and exhausting verification process before. Today, I sent the statement again through the cashier, and the documents were uploaded successfully. I ask you to explain to me what is wrong with this document, why similar statements were accepted in four other rooms where I play, and now it is not being accepted.

Sent over for you.

Regards

 

[Lodestone]

Any idea why the registration was locked out so early for this game? It says 70 minutes in the desc

 

[Like2Play2]

"Do i like it? Definitely no, people who are not at the table should get their hand folded by default and not have an opportunity to win chips. But its their site and they decided that they rule this as it is."

Well thank you so much for your answer Sunz of Beaches. Yes by default their hands should be folded.

 

[Sunz of Beaches]

"Do i like it? Definitely no, people who are not at the table should get their hand folded by default and not have an opportunity to win chips. But its their site and they decided that they rule this as it is."

Well thank you so much for your answer Sunz of Beaches. Yes by default their hands should be folded.

Yes it should but i mean sometimes we can profit from this too.

Btw: try to quote messages if u want people to see that u answered them or tag them with a @

@Sunz of Beaches for example

Any idea why the registration was locked out so early for this game? It says 70 minutes in the descView attachment 412442

Most likely late reg closed because the tournament reached the bubble with 7 left and 6 paid.

 

[john_entony]

Good evening @888Rep !

Could you please take a look at my message that I sent on Thursday and check with your colleagues to see exactly which part of the “philosophy” I violated that limited me from receiving any bonuses? Thank you in advance!

 

[888Rep]

Good evening @888Rep !

Could you please take a look at my message that I sent on Thursday and check with your colleagues to see exactly which part of the “philosophy” I violated that limited me from receiving any bonuses? Thank you in advance!

I'm sorry but I haven't seen any messages from you.
Regards

 

[Dzill_230]

Good day, esteemed representative of 888! Once again, I am forced to reach out to you for assistance. This morning, I sent a bank statement (in English) through the cashier to confirm my address and complete the verification process, but I received a response once again stating that this statement does not meet the requirements and that I need to provide a utility bill. When I requested an explanation of why the bank statement does not meet the address confirmation requirements, I did not receive a response.
I ask you to explain to me why other sites accept this document, but 888 does not. Why do I have to explain that the utility bills are paid by the landlord, and I only have the opportunity to reside at this address, especially due to the situation in my country with martial law and temporary earnings? I am only temporarily here because I have regular business trips related to my work.
Respectfully,
Serhiy.

 

[john_entony]

I'm sorry but I haven't seen any messages from you.
Regards

 

[millya5]

Do people in Belarus play on 888poker?

 

[888Rep]

View attachment 412483

Sent over for you.

 

[888Rep]

Do people in Belarus play on 888poker?

Not any more.

 

[888Rep]

Good day, esteemed representative of 888! Once again, I am forced to reach out to you for assistance. This morning, I sent a bank statement (in English) through the cashier to confirm my address and complete the verification process, but I received a response once again stating that this statement does not meet the requirements and that I need to provide a utility bill. When I requested an explanation of why the bank statement does not meet the address confirmation requirements, I did not receive a response.
I ask you to explain to me why other sites accept this document, but 888 does not. Why do I have to explain that the utility bills are paid by the landlord, and I only have the opportunity to reside at this address, especially due to the situation in my country with martial law and temporary earnings? I am only temporarily here because I have regular business trips related to my work.
Respectfully,
Serhiy.

Sent over for you.

 

[john_entony]

Sent over for you.

Thank you!

I hope you’ll restore my ability to receive bonuses in the sports betting section, since I place bets every day using my main balance (in addition to my bonus balance). I also enjoy playing at your bookmaker’s office, aside from receiving tickets to the daily freeroll. Therefore, I hope you can restore my ability to receive bonuses for my loyalty to the sports betting section. You can take away all my casino bonuses (since I really don’t play there using my main balance), but please restore my ability to receive tickets to your daily Sportsfan Freeroll tournament:

 

[888Rep]

Thank you!

I hope you’ll restore my ability to receive bonuses in the sports betting section, since I place bets every day using my main balance (in addition to my bonus balance). I also enjoy playing at your bookmaker’s office, aside from receiving tickets to the daily freeroll. Therefore, I hope you can restore my ability to receive bonuses for my loyalty to the sports betting section. You can take away all my casino bonuses (since I really don’t play there using my main balance), but please restore my ability to receive tickets to your daily Sportsfan Freeroll tournament:

View attachment 412558

Nothing to do with me, I just send them over for you guys However support said they mailed you so you should be aware of their decision,

As per our review, our Specialized Team has already contacted the member via email regarding the account restriction. Please note that this restriction is based on an internal business decision.

Thank you

 

[Poison91]

Good morning, There is no way for me to recover my account because they won't even let me submit a request, so what should I do?
The account is disabled.

 

[john_entony]

Nothing to do with me, I just send them over for you guys However support said they mailed you so you should be aware of their decision,

As per our review, our Specialized Team has already contacted the member via email regarding the account restriction. Please note that this restriction is based on an internal business decision.

Thank you

Could you specify exactly what I did wrong in terms of the poker room's philosophy?

 

[john_entony]

Nothing to do with me, I just send them over for you guys However support said they mailed you so you should be aware of their decision,

As per our review, our Specialized Team has already contacted the member via email regarding the account restriction. Please note that this restriction is based on an internal business decision.

Thank you

The fact is, I replied to your colleagues regarding the unpleasant email they sent me. However, the email I received did not clearly state the reason for the restriction on receiving bonuses in your poker room. Of course, I’m disappointed that, despite being at Level 78 in your poker room and having “Loyal” status here on the largest poker forum, I’m being restricted without a clear explanation and my letter isn’t being answered.
If the decision was made internally, then I’m unlikely to be able to change your managers’ decision in any way. You don’t need to send any emails to your colleagues. Just ignore my previous email. It’s clear to me that the reason is that I was too successful using the poker room’s bonuses. All the best!