Hello 888!
I'm having terrible experience. It's really terrible!
About 2 weeks ago I've been asked to verify my account again... don't know why, but I've received email with request to upload addition documents.
here is what I did
1) at first I've uploaded photos of my passport, but it was rejected - I've received email asking to provide another document like a bank statement.
2) So I've opened my online banking and made screenshots and sent them, it was rejected and they've asked me to send photos of utility bills.
3) I've sent photos of utility bills - they're not in my name, they're in the name of house holder, and actually only 2 utility bills have address on them, others only have numbers and codes... HOWEVER on the utility bills that I've provided LAST NAME IS THE SAME as my last name, and address in both of utility bills is my address, the same as it is in my passport. Because householder is my relative. BUT it was rejected! And then this Tuesday I was asked to provide bank statement.
4) So I went to the bank and asked them to print my bank statement, so they printed out last 2 months. HOWEVER there was no address one these papers. And bank manager told me that such is the bank statement that they're giving to all customers. I've uploaded the photo of the bank statement and today i received email that restrictions been placed on my 888 account and that I need to upload documents again.
5) I don't have any utility bills on my name. I've tried to upload 11 photos of all my documents and bank cards together, but at the cashier verification page it didn't let me to upload more than 3 photos... SO FAR During these 2 weeks I've provided screenshots of my bank account and bank card statements, photos of my passport, photos of utility bills at my address, went to the bank to print paper statement and provided photos of this statement...
I can not clearly understand what is the problem in verifying my account or my address or my name, or whatever this verification process is trying to verify.