Official 888 Poker Support Thread

  • Thread starter Thread starter 888Rep
  • Start date Start date
Hi all,

I would like to give you a heads-up about our upcoming Summer Fest campaign.

The campaign will launch on July 20, 2026.
Please don’t publish before this date.



Key campaign concept (please check landing pages for accurate per market info):

Players complete one weekly challenge
they receive a ticket to that week’s Sunday Summer Fest freeroll
Weekly freerolls award tournament tickets and prizes
https://www.888poker.com/magazine/su...freerolls-2026
 
Hello Rep

There is a huge error going after todays update for the mobile App.

When i make the update and close the app i get asked everytime to do the update again after opening the software. I now deleted the app but cant load it from your site, its not there and does not appear.

Please fix this asap

Screen: CenoteAzul
 
Sunz of Beaches said:
Hello Rep

There is a huge error going after todays update for the mobile app.

When i make the update and close the app i get asked everytime to do the update again after opening the software. I now deleted the app but cant load it from your site, its not there and does not appear.

Please fix this asap

Screen: CenoteAzul
Click to expand...
Access works now for me but i still cant download the app from the site. It just redirects me without downloading anything and i cant manually select to do it.
 
Good day, dear 888Rep!!! I am once again compelled to reach out to you: the matter is that I have not received a response to my letter regarding the submission of the bank statement to confirm my address, what was wrong with it, and I have not heard back from support either. I kindly ask you to share your opinion regarding this document, which I have been trying to submit for a long time to complete the verification process. Additionally, could you provide me with the email address for support, as I have the impression that my emails are not being sent (several attempts ended with Google notifying me of the inability to deliver my emails), or they are simply ignored and left unattended, especially since I have received emails several times to evaluate the quality of support work; isn't that strange? Support does not explain the reason for rejecting one document and insists on another, while the first guide, which outlines the required document package for verification, lists both. Moreover, when support sends a message, the representative should introduce themselves, and I have noticed that only in your room this is not done. Thank you for your attention, with best wishes, Sergey (Dzill)
 
Hi,

I would like to give you a heads-up about our upcoming Sit & Go Weekend campaign.

The campaign will launch on July 23, 2026.
Please don’t publish before this date.

Campaign dates:

Sit & Go Freerolls: July 23–26
Sit & Go Weekend: July 24–26
Key highlights:

Sit & Go tournaments return for a limited-time weekend event
Players can qualify for free through dedicated Sit & Go freerolls
50% reduced fees on eligible Sit & Go tournaments throughout the promotion
Designed to drive participation and celebrate the return of one of poker’s most popular formats
Markets:
https://www.888poker.com/poker-promotions/sngweekend/
 
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Dzill_230 said:
Good day, dear 888Rep!!! I am once again compelled to reach out to you: the matter is that I have not received a response to my letter regarding the submission of the bank statement to confirm my address, what was wrong with it, and I have not heard back from support either. I kindly ask you to share your opinion regarding this document, which I have been trying to submit for a long time to complete the verification process. Additionally, could you provide me with the email address for support, as I have the impression that my emails are not being sent (several attempts ended with Google notifying me of the inability to deliver my emails), or they are simply ignored and left unattended, especially since I have received emails several times to evaluate the quality of support work; isn't that strange? Support does not explain the reason for rejecting one document and insists on another, while the first guide, which outlines the required document package for verification, lists both. Moreover, when support sends a message, the representative should introduce themselves, and I have noticed that only in your room this is not done. Thank you for your attention, with best wishes, Sergey (Dzill)
Click to expand...
Sent over for you.

Regards
 
Sunz of Beaches said:
Access works now for me but i still cant download the app from the site. It just redirects me without downloading anything and i cant manually select to do it.
Click to expand...
Sent over for you.

Regards
 
Dear 888Rep,
I apologize for bothering you, but you have become the only possible channel of communication with support. Thank you for passing my words to support; I have received three emails from them, informing me once again that my document has been rejected. They also indicated that support through email has been discontinued and provided a link to Reddit. Unfortunately, my Reddit account is blocked, and attempting to open a conversation on the 888 account page also turned out to be a bad idea, as the text input window is positioned in such a way that the typed text is invisible.
I just wanted to explain to the department handling this matter regarding their comments on the document and its rejection. I intended to contact the bank and obtain a document that would meet the requirements. I am already getting the document from my bank app, which is Monobank, an online bank with no physical branches. The document is issued in PDF format, and I have to convert it to JPG, as indicated in the cash section where documents need to be uploaded. The document is real and authentic, has a stamp and the signature of an official, and the account status and all data are verified.
Believe me, if I had the opportunity to provide any other document that meets your requirements, I would have done so long ago and wouldn’t have troubled you or stressed myself. However, there is a war in my country, and I am a forced migrant who has lost everything: my home, my loved ones, and I left the occupied territory without any documents, some of which I have managed to recover over time in the controlled territory. Believe me, not everything has been successful, and it is difficult due to bureaucratic requirements.
I apologize once again for my persistence. You have seen that document; how can I prove that the document meets the requirements and is accepted everywhere? I do not know.
Respectfully,
Sergiy (Dzill)
 
Dear Rep

The new challenge does not show for me. Now this is a known issue that is present already for years and was already reported multiple times also on 2+2 ;

everytime when a new challenge begins some peope do not have it and it only shows up weeks later. The response of 888 is always that only people who received the email are eligible, sometimes u guys talk about opt-in via email. I received the promotional email and there is nothing under challenges. Please try to finally fix it, its a programming error of some sort.

Here my challenges window:1000015768
Username: CenoteAzul
 
^a little follow up: i played and got the ticket for the challenge. It still does not show but its not really relevant. If you want to send it as feedback @888Rep then thats ok.
 
Dzill_230 said:
Dear 888Rep,
I apologize for bothering you, but you have become the only possible channel of communication with support. Thank you for passing my words to support; I have received three emails from them, informing me once again that my document has been rejected. They also indicated that support through email has been discontinued and provided a link to Reddit. Unfortunately, my Reddit account is blocked, and attempting to open a conversation on the 888 account page also turned out to be a bad idea, as the text input window is positioned in such a way that the typed text is invisible.
I just wanted to explain to the department handling this matter regarding their comments on the document and its rejection. I intended to contact the bank and obtain a document that would meet the requirements. I am already getting the document from my bank app, which is Monobank, an online bank with no physical branches. The document is issued in PDF format, and I have to convert it to JPG, as indicated in the cash section where documents need to be uploaded. The document is real and authentic, has a stamp and the signature of an official, and the account status and all data are verified.
Believe me, if I had the opportunity to provide any other document that meets your requirements, I would have done so long ago and wouldn’t have troubled you or stressed myself. However, there is a war in my country, and I am a forced migrant who has lost everything: my home, my loved ones, and I left the occupied territory without any documents, some of which I have managed to recover over time in the controlled territory. Believe me, not everything has been successful, and it is difficult due to bureaucratic requirements.
I apologize once again for my persistence. You have seen that document; how can I prove that the document meets the requirements and is accepted everywhere? I do not know.
Respectfully,
Sergiy (Dzill)
Click to expand...
Sent over for you.

Regards
 
Hi, my 888username is Canuckgrind and my withdrawal from 2 weeks ago (July 12th) is still pending and I don't know why. The confirmation # is 965337681382. How can I find out why it is still pending?
Thanks
 
zorro222_zorro222 said:
Hi, my 888username is Canuckgrind and my withdrawal from 2 weeks ago (July 12th) is still pending and I don't know why. The confirmation # is 965337681382. How can I find out why it is still pending?
Thanks
Click to expand...
Sent over for you.
Regards
 
Hello, I signed up for 888poker less than a month ago, and I've really enjoyed the platform so far. I've been playing in some freerolls and have managed to win a little money. I'm from Brazil, and I'd like to know if it's easy for Brazilian players to withdraw their winnings. If the withdrawal process is straightforward, I plan to take poker more seriously on the platform, including making deposits so I can play in bigger tournaments on 888poker.
 
Leandro6803 said:
Olá, preciso de ajuda — não consigo sacar meu saldo do 888poker e não sei por quê. Diz que preciso entrar em contato com o suporte, mas o suporte simplesmente não existe.
Click to expand...
Nick: Le015 in the 888poker
 
Hi,

I would like to give you a heads-up about our upcoming 888poker LIVE London Festival campaign.

The campaign will run between August 3 – October 4, 2026.
Campaign summary:

888poker is launching its road to the 888poker LIVE London Festival, taking place October 8–18, 2026.

Players will be able to qualify online for London through dedicated qualifiers, challenges, and freerolls, with Main Event seats and live event packages available across selected markets.
Key highlights:

The 888poker LIVE London Festival takes place October 8–18, 2026
.COM qualifiers run from August 3 – October 4
ES qualifiers run from August 31 – October 4
A dedicated challenge will run from September 5–26
Players who complete the challenge will receive a LIVE EVENT Freeroll ticket
The freeroll will take place on September 27 at 7:00 PM
Freeroll prizes include 4 x $2,500 event packages for .COM and 2 x €2,200 event packages for ES
Challenge mechanics:

Players can earn a LIVE EVENT Freeroll ticket by completing one of the following challenges:

Play 50 tournaments with minimum buy-ins of $5
Win 500 hands in cash games
Play 75 BLAST games with minimum buy-ins of $5
https://www.888poker.com/888live-eve...-october-2026/
 
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Dear 888Rep,
I am once again reaching out for your assistance in communicating with the 888 support. The issue is that in their email to me, the support mentioned that they received my description of my situation, and it was accepted. They noted that I can send a document to confirm my address and verification in PDF format to avoid formatting issues and potential changes.
I tried to send the relevant document, but the cashier does not accept PDF format. After sending this document to the email address provided by the support as a backup (in case the cashier does not accept the original), I have not received a response. Today, I tried to send the document again to that address, adding a comment that the discrepancy in the address provided during account creation and the one in the document might be the reason the document has been rejected until now.
I noted that I attempted to make changes, but changing the address in the account is only possible by a support staff member, and I cannot do it myself. Therefore, I kindly ask once again to make the necessary changes and replace the old address with the one provided in the document.
I appreciate your help and understanding.
Best regards,
Sergiy (Dzill)
 

Attachments

Hi,

I had some restrictions on my account re offers, which were lifted, email received saying this.

However I no longer have the daily spin after this, which I had been during the restriction.


Username ;

Unrepentant




Edit, ignore, I see it's no longer a tournament, so must have been run down for those still with tickets, which a decent thing to do.
 
Last edited:
Dzill_230 said:
Dear 888Rep,
I am once again reaching out for your assistance in communicating with the 888 support. The issue is that in their email to me, the support mentioned that they received my description of my situation, and it was accepted. They noted that I can send a document to confirm my address and verification in PDF format to avoid formatting issues and potential changes.
I tried to send the relevant document, but the cashier does not accept PDF format. After sending this document to the email address provided by the support as a backup (in case the cashier does not accept the original), I have not received a response. Today, I tried to send the document again to that address, adding a comment that the discrepancy in the address provided during account creation and the one in the document might be the reason the document has been rejected until now.
I noted that I attempted to make changes, but changing the address in the account is only possible by a support staff member, and I cannot do it myself. Therefore, I kindly ask once again to make the necessary changes and replace the old address with the one provided in the document.
I appreciate your help and understanding.
Best regards,
Sergiy (Dzill)
Click to expand...
Sent over for you.
Regards
 
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Hi,

I would like to give you a heads-up about our upcoming Happy Hour Rakeback campaign.

The campaign will run between August 6 – August 12, 2026.




Campaign summary:

888poker is bringing back its Happy Hour Rakeback promotion, giving eligible cash game players 30% extra rakeback during selected happy hour windows.

Players will receive 30% extra rakeback on eligible cash games played between 17:00 – 19:00 GMT during the campaign period.

For CA, the happy hour window is 18:00 – 20:00 local time.



Markets:

COM / DE / ES / PT / IT / CA / PIS / PIC
UK players excluded

https://www.888poker.com/terms/Happy...ack-CashGames/
 
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Dear 888Rep,
Good day! I would like to inform you that I received a letter from 888 support regarding the acceptance of my documents and the completion of the verification process. Thank you, as without your assistance, this process would have taken even longer.
Best wishes,
Sergiy (Dzill)
 
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Hi,

I would like to give you a heads-up about our upcoming UKPL Manchester campaign.

The campaign will run between August 10 - September 6, 2026.



Campaign summary:

888poker is launching the UKPL Manchester Challenge ahead of the upcoming UKPL Manchester BNR live event, taking place between September 15 - September 20, 2026.

Eligible funded players who play 40 tournaments with a minimum buy-in of $5, including BLAST, between August 10 - September 5, 2026, will receive a freeroll ticket.

The freeroll will take place on September 6, 2026 at 7 PM GMT, with the top 30 players winning a ticket to the UKPL Manchester Main Event, worth £560.

Markets:

UK only
https://www.888poker.com/888live-eve...erleague-2026/
 
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